Lenovo Service (RWSW200) Exam Questions and Answers |Fall
2025/2026 Update | 100% Correct Latest
Question 1
You have been dispatched on a call to replace the main assembly board on a laptop. When you arrive onsite and start to
do the repair, you notice the serial number does not match the information in the Service Order (SO). Which of the
following is the best way to resolve the matter?
Correct Answer
Escalate the issue to the Contact Center for assistance on the best course of action.
Question 2
When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap?
Correct Answer
During any repairs
Question 3
Which of the following is not covered under a Lenovo Warranty? (Select all that apply)
Correct Answer
Customer induced damage and Loss of or damage to data
Page 1 of 8
, Question 4
When filling out a claim, you must choose a Service Type for the warranty services performed. Which of the following are
valid service types? (Select all that apply)
Customer Induced Damage
Correct Answer
Labor Only and Customer Limited Warranty
Question 5
Service technicians are expected to monitor which site to take service courses for new products?
Correct Answer
Lenovo Learning
Question 6
Once onsite, which of the following is necessary for Service Technicians to comply with Customer Safety and Security
Procedures? (Select all that apply)
Correct Answer
Present a Photo ID
Question 7
What is the first phase of the Onsite Service process?
Correct Answer
Service Acknowledgement
Page 2 of 8
2025/2026 Update | 100% Correct Latest
Question 1
You have been dispatched on a call to replace the main assembly board on a laptop. When you arrive onsite and start to
do the repair, you notice the serial number does not match the information in the Service Order (SO). Which of the
following is the best way to resolve the matter?
Correct Answer
Escalate the issue to the Contact Center for assistance on the best course of action.
Question 2
When should Service Technicians wear an Electrostatic Discharge (ESD) wrist strap?
Correct Answer
During any repairs
Question 3
Which of the following is not covered under a Lenovo Warranty? (Select all that apply)
Correct Answer
Customer induced damage and Loss of or damage to data
Page 1 of 8
, Question 4
When filling out a claim, you must choose a Service Type for the warranty services performed. Which of the following are
valid service types? (Select all that apply)
Customer Induced Damage
Correct Answer
Labor Only and Customer Limited Warranty
Question 5
Service technicians are expected to monitor which site to take service courses for new products?
Correct Answer
Lenovo Learning
Question 6
Once onsite, which of the following is necessary for Service Technicians to comply with Customer Safety and Security
Procedures? (Select all that apply)
Correct Answer
Present a Photo ID
Question 7
What is the first phase of the Onsite Service process?
Correct Answer
Service Acknowledgement
Page 2 of 8
