STUDY GUIDE WITH CORRECT ANSWERS
◉ 7-38-55 Rule. Answer: Body language rule, body language
accounts for 55% of a given message, tone of voice for 38% and
words for just 7%
◉ Open Palms. Answer: Sign of honesty, swear to tell the truth in
court by raising one hand, shows you have nothing to hide and are
not a threat (primal)
◉ Expansive Pose. Answer: Standing with legs open, not closed and
tight. Shows power and confidence. Another example is leaning back
in your seat shows you're relaxed and in control
◉ Low-Power Pose. Answer: Opposite of Expansive pose, shows a
closed off posture. Increases the release of cortisol, the stress
hormone, and appears to show a lack of confidence
◉ Stress Face. Answer: Clenched jaw, tightened neck and furrowed
brow, show stress. This way, you can see if your subject will receive
your message enthusiastically
, ◉ Raised Eyebrows. Answer: Shown when surprised or in doubt.
when praised by someone with raised eyebrows, the person
speaking may be insincere
◉ Eye Contact. Answer: Keeping eye contact shows interest, too long
makes you a creep or a liar. Liars tend to hold eye contact too long
◉ Vocal Range. Answer: Change in vocal range shows their
interested. Women go up, men go down. Monotone shows
disinterest
◉ Laughter. Answer: Humor is important in developing
relationships, receptive to your humor will lead to a connection. Be
aware when telling jokes in certain settings, but humor is a good
way to read your subjects interest
◉ Mirroring. Answer: People that get along tend to mirror each
others behavior, so if you shift your body language and your subject
does as well, it shows they're fairly comfortable
◉ Formal Behaviors. Answer: Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work