CIS 204 Test #2 with all Correct & 100% Verified
Answers |Actual Complete Exam| Already Graded A+
collaboration ✔Correct Answers--a group of people working together to achieve a common goal
via a process of feedback and iteration
cooperation ✔Correct Answers--a group of people working together, all doing essentially the same
type of work, to accomplish a job
important characteristics of a collaborator ✔Correct Answers--3. Speaks his or her mind even if its
an unpopular viewpoint.
5. is willing to enter into difficult conversations.
7. is skillful at giving/receiving negative feedback.
8. is willing to put forward unpopular ideas.
12. thinks differently that I do/brings different perspectives
Criteria for successful collaboration ✔Correct Answers--• successful outcome
• growth in team capability
• meaningful and satisfying experience
Four Primary Purposes of collaboration ✔Correct Answers--• become informed
• make decisions
• solve problems
Levels of Decision Making ✔Correct Answers--operational, managerial, strategic
Operational decision making ✔Correct Answers--decisions are those that support operational, day
to day activities.
Managerial decision making ✔Correct Answers--decisions about the allocation and utilization of
resources.
strategic decision making ✔Correct Answers--decisions that support broad-scope, organizational
issues.
structured decisions ✔Correct Answers--process is one for which there is an understood and
accepted method for making the decision
unstructured decisions ✔Correct Answers--one for which there is no agreed on decision making
method
Problem solving tasks ✔Correct Answers--define the problem, identify alternative solutions,
specify evaluation criteria, evaluate alternatives, select an alternative, implement solution
project management phases ✔Correct Answers--Starting, Planning, Doing, Finalizing
, Synchronous communication ✔Correct Answers--occurs when all team members meet at the same
time.
asynchronous communication ✔Correct Answers--occurs when team members do not meet at the
same time
collaboration tools ✔Correct Answers--virtual meetings, screen sharing applications, webinars,
videoconferencing, email, discussion forums, team surveys
structured processes ✔Correct Answers--formally defined, standardized processes that involve
day-to-day operations
dynamic processes ✔Correct Answers--flexible, informal, and and adaptive processes that normally
involve strategic and less unstructured managerial decisions and activities.
Workgroup processes ✔Correct Answers--exists to enable workgroups to fulfill the charter,
purpose, and goals of a particular group or department
enterprise processes ✔Correct Answers--span an organization and support activities in multiple
departments
inter-enterprise processes ✔Correct Answers--span two or more independent organizations
Problems with information silos ✔Correct Answers---data duplication, data inconsistency
-disjointed processes
-limited information and lack of integrated information
-isolated decisions lead to organizational inefficiencies
-increased expense
information silo ✔Correct Answers--the condition that exists when data are isolated in separated
information systems
Process Improvement ✔Correct Answers--
Process Quality ✔Correct Answers--
data integrity problem ✔Correct Answers--occur when a system produces incorrect, inconsistent,
or duplicate data
Business Process Reengineering ✔Correct Answers--the activity of altering existing and designing
new business processes to take advantage of new information systems
Customer Relationship Management (CRM) ✔Correct Answers--a suite of applications, a database,
and a set of inherent processes for managing all the interactions with the customer, from lead
generation to customer service
Enterprise Resource Planning (ERP) ✔Correct Answers--a suite of applications called modules, a
database, and a set of inherent processes for consolidating business operations into a single,
consistent, computing platform
Answers |Actual Complete Exam| Already Graded A+
collaboration ✔Correct Answers--a group of people working together to achieve a common goal
via a process of feedback and iteration
cooperation ✔Correct Answers--a group of people working together, all doing essentially the same
type of work, to accomplish a job
important characteristics of a collaborator ✔Correct Answers--3. Speaks his or her mind even if its
an unpopular viewpoint.
5. is willing to enter into difficult conversations.
7. is skillful at giving/receiving negative feedback.
8. is willing to put forward unpopular ideas.
12. thinks differently that I do/brings different perspectives
Criteria for successful collaboration ✔Correct Answers--• successful outcome
• growth in team capability
• meaningful and satisfying experience
Four Primary Purposes of collaboration ✔Correct Answers--• become informed
• make decisions
• solve problems
Levels of Decision Making ✔Correct Answers--operational, managerial, strategic
Operational decision making ✔Correct Answers--decisions are those that support operational, day
to day activities.
Managerial decision making ✔Correct Answers--decisions about the allocation and utilization of
resources.
strategic decision making ✔Correct Answers--decisions that support broad-scope, organizational
issues.
structured decisions ✔Correct Answers--process is one for which there is an understood and
accepted method for making the decision
unstructured decisions ✔Correct Answers--one for which there is no agreed on decision making
method
Problem solving tasks ✔Correct Answers--define the problem, identify alternative solutions,
specify evaluation criteria, evaluate alternatives, select an alternative, implement solution
project management phases ✔Correct Answers--Starting, Planning, Doing, Finalizing
, Synchronous communication ✔Correct Answers--occurs when all team members meet at the same
time.
asynchronous communication ✔Correct Answers--occurs when team members do not meet at the
same time
collaboration tools ✔Correct Answers--virtual meetings, screen sharing applications, webinars,
videoconferencing, email, discussion forums, team surveys
structured processes ✔Correct Answers--formally defined, standardized processes that involve
day-to-day operations
dynamic processes ✔Correct Answers--flexible, informal, and and adaptive processes that normally
involve strategic and less unstructured managerial decisions and activities.
Workgroup processes ✔Correct Answers--exists to enable workgroups to fulfill the charter,
purpose, and goals of a particular group or department
enterprise processes ✔Correct Answers--span an organization and support activities in multiple
departments
inter-enterprise processes ✔Correct Answers--span two or more independent organizations
Problems with information silos ✔Correct Answers---data duplication, data inconsistency
-disjointed processes
-limited information and lack of integrated information
-isolated decisions lead to organizational inefficiencies
-increased expense
information silo ✔Correct Answers--the condition that exists when data are isolated in separated
information systems
Process Improvement ✔Correct Answers--
Process Quality ✔Correct Answers--
data integrity problem ✔Correct Answers--occur when a system produces incorrect, inconsistent,
or duplicate data
Business Process Reengineering ✔Correct Answers--the activity of altering existing and designing
new business processes to take advantage of new information systems
Customer Relationship Management (CRM) ✔Correct Answers--a suite of applications, a database,
and a set of inherent processes for managing all the interactions with the customer, from lead
generation to customer service
Enterprise Resource Planning (ERP) ✔Correct Answers--a suite of applications called modules, a
database, and a set of inherent processes for consolidating business operations into a single,
consistent, computing platform
