WGU C232 Study Guide || 100% Accurate Answers.
What role does the planning function of human resource management play within
organizations? correct answers Strategic and short & medium range planning Align human
resources with strategic mission of organization
What role does the staffing function of human resource management play within
organizations? correct answers Recruiting and selection of people with the needed skills of
jobs within the organization
What are the types of employee compensation? correct answers Direct and indirect
What is the role of performance appraisals? correct answers Measure and monitor employee
performance
How does HRM enhance human potential? correct answers Through training and
development
HRM's work on improving the workplace environment focuses what two environments?
correct answers Physical and psychological
What must management be aware of in order to maintain effective work relationships?
correct answers Employee rights
What impact has globalization had on HR practices? correct answers HR policies need
international applicability and be cognizant (and inclusive) of other cultures
What are the four implicit HR objectives? correct answers Improve productivity Improve
quality of work life Ensure legal compliance Foster ethical behavior
How can HR managers make a significant contribution toward productivity improvements?
correct answers Work organization-processes/distribution organization of work design Work
design-contents, methods, and relationships among jobs
How do organizations improve the quality of work life? How have employees' attitudes
regarding involvement with their work shifted? correct answers Greater involvement in work-
enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations? correct answers Protect employees, protect organizaiton, and avoid liability
Define the term "moral philosophy." correct answers Principles, rules, and values people use
when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged? correct
answers Create a positive work environment Hiring ethical individuals Provide ethical
training Labeling and modeling ethical behavior Creating a well-defined code of ethics
Establishing a open-door policy Providing an employee assisntance program
, Define the term "business ethics." correct answers Values and principles used to decide
whether the collective behavior of an organization's members is appropriate
What are the six major trends have been identified as influencing the work environment?
correct answers Increased competition Costs and benefits associated with HR utilization
Productivity changes (changes in technology, capital investment, economic changes, capital
utilization, outsourcing, and government policies
Internal Environment: Define "culture" and identify who shapes an organization's culture.
correct answers Organization's value system-identified people's values and assumptions about
their willingness to work, their ethics, and the way they should be treated
Internal Environment: Define technology. correct answers Equipment and knowledge used to
produce goods and services
Internal Environment: How does technology influence an organization's structure? correct
answers Technology can influence how jobs are borken down and the overall heirarchy--flat
versus vertical
Internal Environment: Organizational size is an important factor in determining
________________. correct answers HR activities
Internal Environment: How does the economy influence HR activities? correct answers
Strong economy=tight labor market (low unemployment, higher wages, competitive
recruitment, and desire for training)
Internal Environment: How does international competition influence HR activities? correct
answers Changes in laws (tariff, NAFTA, import/export), foreign labor forces, and economic
developments force competitiveness
Define the term "SWOT". correct answers Strengths, weakness, opportunities, and threats--
strengths and weakness are internal to the organization and things we can control;
opportunities and threats are external to the organization and things we cannot control
What is the purpose of a SWOT analysis? correct answers play to strengths, moderate
weaknesses, make the most of opportunities, and manage or eliminate threats
What are the six HR competencies? correct answers Provide transformational leadership
Collaborate and resolve strategic challenges within the firm Encourage real employee
invovlement Empower and facilitate learning as well as change and decision making
Maintain a global business perspective
HR Characteristics: What knowledge of the Business and Industry must an HR professional
possess? correct answers Firms business objectives, training in strategic planning, in-depth
understanding of financial statements, familiarity with sales, marketing, and production
techniques; and technological proficiency
HR Characteristics: Why is important for an HR professional to have an understanding of the
economy? correct answers Understanding of labor market fluctuations, compensation
strategy, and expectations of advising the firm
What role does the planning function of human resource management play within
organizations? correct answers Strategic and short & medium range planning Align human
resources with strategic mission of organization
What role does the staffing function of human resource management play within
organizations? correct answers Recruiting and selection of people with the needed skills of
jobs within the organization
What are the types of employee compensation? correct answers Direct and indirect
What is the role of performance appraisals? correct answers Measure and monitor employee
performance
How does HRM enhance human potential? correct answers Through training and
development
HRM's work on improving the workplace environment focuses what two environments?
correct answers Physical and psychological
What must management be aware of in order to maintain effective work relationships?
correct answers Employee rights
What impact has globalization had on HR practices? correct answers HR policies need
international applicability and be cognizant (and inclusive) of other cultures
What are the four implicit HR objectives? correct answers Improve productivity Improve
quality of work life Ensure legal compliance Foster ethical behavior
How can HR managers make a significant contribution toward productivity improvements?
correct answers Work organization-processes/distribution organization of work design Work
design-contents, methods, and relationships among jobs
How do organizations improve the quality of work life? How have employees' attitudes
regarding involvement with their work shifted? correct answers Greater involvement in work-
enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations? correct answers Protect employees, protect organizaiton, and avoid liability
Define the term "moral philosophy." correct answers Principles, rules, and values people use
when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged? correct
answers Create a positive work environment Hiring ethical individuals Provide ethical
training Labeling and modeling ethical behavior Creating a well-defined code of ethics
Establishing a open-door policy Providing an employee assisntance program
, Define the term "business ethics." correct answers Values and principles used to decide
whether the collective behavior of an organization's members is appropriate
What are the six major trends have been identified as influencing the work environment?
correct answers Increased competition Costs and benefits associated with HR utilization
Productivity changes (changes in technology, capital investment, economic changes, capital
utilization, outsourcing, and government policies
Internal Environment: Define "culture" and identify who shapes an organization's culture.
correct answers Organization's value system-identified people's values and assumptions about
their willingness to work, their ethics, and the way they should be treated
Internal Environment: Define technology. correct answers Equipment and knowledge used to
produce goods and services
Internal Environment: How does technology influence an organization's structure? correct
answers Technology can influence how jobs are borken down and the overall heirarchy--flat
versus vertical
Internal Environment: Organizational size is an important factor in determining
________________. correct answers HR activities
Internal Environment: How does the economy influence HR activities? correct answers
Strong economy=tight labor market (low unemployment, higher wages, competitive
recruitment, and desire for training)
Internal Environment: How does international competition influence HR activities? correct
answers Changes in laws (tariff, NAFTA, import/export), foreign labor forces, and economic
developments force competitiveness
Define the term "SWOT". correct answers Strengths, weakness, opportunities, and threats--
strengths and weakness are internal to the organization and things we can control;
opportunities and threats are external to the organization and things we cannot control
What is the purpose of a SWOT analysis? correct answers play to strengths, moderate
weaknesses, make the most of opportunities, and manage or eliminate threats
What are the six HR competencies? correct answers Provide transformational leadership
Collaborate and resolve strategic challenges within the firm Encourage real employee
invovlement Empower and facilitate learning as well as change and decision making
Maintain a global business perspective
HR Characteristics: What knowledge of the Business and Industry must an HR professional
possess? correct answers Firms business objectives, training in strategic planning, in-depth
understanding of financial statements, familiarity with sales, marketing, and production
techniques; and technological proficiency
HR Characteristics: Why is important for an HR professional to have an understanding of the
economy? correct answers Understanding of labor market fluctuations, compensation
strategy, and expectations of advising the firm
