RISE UP CUSTOMER SERVICE CERTIFICATION
EXAMINATION TEST 2026 COMPLETE
QUESTIONS AND SOLUTIONS 100%
CORRECT
◉ How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if they
ask?
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that you
can.
d. If they are rude, you should be rude back. Answer: c. You should be
attentive, be patient and help them any way that you can.
◉ What are the best ways to show a customer about features of a
product?
a. Demonstrate the features
b. Show the customer the information on the website
c. Tell the customer what aisle the product is located
, d. Tell the customer about your own personal experience with the
product. Answer: a. Demonstrate the features
◉ A shampooer in a hair salon is about to shampoo a client's hair. The
stylist sees this and knows the customer is allergic to this shampoos.
What should the hair stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is allergic
to that type of shampoo.
c. Say nothing and hope the customer doesn't notice. Answer: b. Ask the
shampooer if anyone has told her that the customer is allergic to that
type of shampoo.
◉ A customer walks into a home improvement store and has many
things that they are looking for. How can you best help the customer and
best understand their needs?
a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items. Answer: d.
Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.
EXAMINATION TEST 2026 COMPLETE
QUESTIONS AND SOLUTIONS 100%
CORRECT
◉ How should you treat every customer when they enter the store?
a. You should let them shop on their own and only approach them if they
ask?
b. You should not talk to them for more than 10 seconds.
c. You should be attentive, be patient and help them any way that you
can.
d. If they are rude, you should be rude back. Answer: c. You should be
attentive, be patient and help them any way that you can.
◉ What are the best ways to show a customer about features of a
product?
a. Demonstrate the features
b. Show the customer the information on the website
c. Tell the customer what aisle the product is located
, d. Tell the customer about your own personal experience with the
product. Answer: a. Demonstrate the features
◉ A shampooer in a hair salon is about to shampoo a client's hair. The
stylist sees this and knows the customer is allergic to this shampoos.
What should the hair stylist do?
a. Take over the shampooing and do it herself
b. Ask the shampooer if anyone has told her that the customer is allergic
to that type of shampoo.
c. Say nothing and hope the customer doesn't notice. Answer: b. Ask the
shampooer if anyone has told her that the customer is allergic to that
type of shampoo.
◉ A customer walks into a home improvement store and has many
things that they are looking for. How can you best help the customer and
best understand their needs?
a. Pretend to listen and guess what the customer needs
b. Only grab a couple of items that customer asked for
c. Ask your manager to help you assist this customer
d. Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items. Answer: d.
Listen to the customer and make a list to ensure you have heard
everything they need and help them locate all the items.
