HFT 2254 Lodging Operations Final
correctly answered graded A+
Which of the following statements about management companies is true? - correct answer
✔✔Management companies are often called "contract companies" or "3rd-party companies".
Room revenue divided by the number of rooms sold is called RevPAR. - correct answer ✔✔False
What is true about an investor in a hotel? - correct answer ✔✔The investor is seeking a return
on investment
One of the common characteristics of the lodging industry is that room inventory is a perishable
commodity - correct answer ✔✔True
Which of the following statements about hotel ownership/management is false? - correct
answer ✔✔A single-unit property affiliated with any brand is likely to have a smaller market
share in their locale
. Which of the following about hotel management companies is false? - correct answer ✔✔They
do not hire managers
Which of the following statements is the Ritz Carlton "motto" or Mission Statement? - correct
answer ✔✔Ladies and Gentlemen serving Ladies and Gentlemen:
Any (and every) time a guest has an opportunity to form an impression about a Hospitality
Organization it is termed a/an: - correct answer ✔✔A moment of truth
,Benchmarking is a tool that is used to look for best practices and understanding how they are
achieved in addressing guests needs. - correct answer ✔✔True
Involvement in the community is one key to being an Employer of Choice. - correct answer
✔✔True
Which method would be most effective for determining guests' needs and wants? - correct
answer ✔✔a) Talking with Line Level Employees
B) Guest Surveys
C) Talking with guests during their stay
For franchisees, the main advantage of franchising is the franchisee's control of systems,
trademarks, assistance, training and marketing - correct answer ✔✔False
The ROI (Return on Investment) on a lodging facility is comprised of which two major items: -
correct answer ✔✔A) Annual Sales and Operating Profits
B) Annual Sales and Resale Value
C) Operating Profits and Resale Value
. If an owner hires a management company to operate their hotel, generally whose money is
used to run the day-to-day business? - correct answer ✔✔None of the above
Second-Tier management companies operate hotels for owners and use their Management
Company's name as part of the hotel name. - correct answer ✔✔False
One owner can be a franchisee of more than one hotel Brand (e.g., Hilton, Marriott) - correct
answer ✔✔) True
, Individual ownership (hotel not owned by the brand parent company) with a brand affiliation is
not the predominant hotel arrangement in the United Sates - correct answer ✔✔False
Franchising is a method of doing business wherein a franchisor licenses trademarks and
methods of doing business to a franchisee in exchange for a one time royalty fee plus a monthly
franchise fee. - correct answer ✔✔True
Reference the above question (# 18) , the amount of the monthly Franchise Fee charged by the
franchisor (e.g. Marriott, Hilton, Starwood) to the franchisee averages what percentage of every
dollar of room sales? - correct answer ✔✔5%-10%
Tactics for effective guest service include: - correct answer ✔✔none of the above
NOT Cutting training short to get employees on the floor
Emphasizing technical skills more than service skills
A manager cannot delegate Accountability they receive from their Supervisor/Boss - correct
answer ✔✔True
The Hurricane House Hotel, which has 200 rooms available to sell each night, sold 80 rooms last
night. Room revenue totaled $8,000. What was the ADR? - correct answer ✔✔$100
Reference question #22 above, what was the approximate occupancy percentage? - correct
answer ✔✔40
A WOW factor is - correct answer ✔✔Not anticipated by a guest
Management companies may own the brands of the properties to which they provide
management services. - correct answer ✔✔True
correctly answered graded A+
Which of the following statements about management companies is true? - correct answer
✔✔Management companies are often called "contract companies" or "3rd-party companies".
Room revenue divided by the number of rooms sold is called RevPAR. - correct answer ✔✔False
What is true about an investor in a hotel? - correct answer ✔✔The investor is seeking a return
on investment
One of the common characteristics of the lodging industry is that room inventory is a perishable
commodity - correct answer ✔✔True
Which of the following statements about hotel ownership/management is false? - correct
answer ✔✔A single-unit property affiliated with any brand is likely to have a smaller market
share in their locale
. Which of the following about hotel management companies is false? - correct answer ✔✔They
do not hire managers
Which of the following statements is the Ritz Carlton "motto" or Mission Statement? - correct
answer ✔✔Ladies and Gentlemen serving Ladies and Gentlemen:
Any (and every) time a guest has an opportunity to form an impression about a Hospitality
Organization it is termed a/an: - correct answer ✔✔A moment of truth
,Benchmarking is a tool that is used to look for best practices and understanding how they are
achieved in addressing guests needs. - correct answer ✔✔True
Involvement in the community is one key to being an Employer of Choice. - correct answer
✔✔True
Which method would be most effective for determining guests' needs and wants? - correct
answer ✔✔a) Talking with Line Level Employees
B) Guest Surveys
C) Talking with guests during their stay
For franchisees, the main advantage of franchising is the franchisee's control of systems,
trademarks, assistance, training and marketing - correct answer ✔✔False
The ROI (Return on Investment) on a lodging facility is comprised of which two major items: -
correct answer ✔✔A) Annual Sales and Operating Profits
B) Annual Sales and Resale Value
C) Operating Profits and Resale Value
. If an owner hires a management company to operate their hotel, generally whose money is
used to run the day-to-day business? - correct answer ✔✔None of the above
Second-Tier management companies operate hotels for owners and use their Management
Company's name as part of the hotel name. - correct answer ✔✔False
One owner can be a franchisee of more than one hotel Brand (e.g., Hilton, Marriott) - correct
answer ✔✔) True
, Individual ownership (hotel not owned by the brand parent company) with a brand affiliation is
not the predominant hotel arrangement in the United Sates - correct answer ✔✔False
Franchising is a method of doing business wherein a franchisor licenses trademarks and
methods of doing business to a franchisee in exchange for a one time royalty fee plus a monthly
franchise fee. - correct answer ✔✔True
Reference the above question (# 18) , the amount of the monthly Franchise Fee charged by the
franchisor (e.g. Marriott, Hilton, Starwood) to the franchisee averages what percentage of every
dollar of room sales? - correct answer ✔✔5%-10%
Tactics for effective guest service include: - correct answer ✔✔none of the above
NOT Cutting training short to get employees on the floor
Emphasizing technical skills more than service skills
A manager cannot delegate Accountability they receive from their Supervisor/Boss - correct
answer ✔✔True
The Hurricane House Hotel, which has 200 rooms available to sell each night, sold 80 rooms last
night. Room revenue totaled $8,000. What was the ADR? - correct answer ✔✔$100
Reference question #22 above, what was the approximate occupancy percentage? - correct
answer ✔✔40
A WOW factor is - correct answer ✔✔Not anticipated by a guest
Management companies may own the brands of the properties to which they provide
management services. - correct answer ✔✔True
