HFT 2254 Final questions well
answered graded A+ passed
About what percentage of hotel guests travel for pleasure, rather than travelling for business? -
correct answer ✔✔59%
Occupation rate is... - correct answer ✔✔Total rooms sold ÷ Total rooms available
The focusing of marketing efforts on highly-defined groups of travelers is a process known in the
lodging industry as - correct answer ✔✔market segmentation.
What is the approximate size of the "average" hotel in the United States? - correct answer
✔✔100
What percentage of travel bookings are made on the internet? - correct answer ✔✔57%
Which department is the revenue center in a lodging operation? - correct answer ✔✔Front
Office Department
Which department oversees staffing in a lodging operation? - correct answer ✔✔Human
Resources
Which lodging industry characteristic recognizes the fact that, if a guest room is not rented on a
specific day, the room revenue that would have been achieved for that room, on that day, is lost
forever? - correct answer ✔✔Perishability
, Which type of hotel is typically operated out of a converted home? - correct answer ✔✔Bed
and Breakfast
Which type of lodging operation offers its guests sleeping rooms, meeting space and complete
food and beverage services? - correct answer ✔✔Full-Service
A 150-room hotel employs 30 workers. What is this hotel's employee to guest ratio? - correct
answer ✔✔1:5
A guest's perception of the relationship between what was paid for a hospitality product or
service relative to what was received for the payment is called - correct answer ✔✔value
A hotel has 50 employees. In a specific time period, the hotel experienced the separation of 15
employees. What was the hotel's employee turnover rate for this time period? - correct answer
✔✔30%
As hotel guest expectations increase, hotels can typically - correct answer ✔✔Increase their
prices
Employee guest ratio is typically calculated as the number of hotel employees relative to the -
correct answer ✔✔Number of rooms in the hotel
Moments of truth are impressions formed by hotel - correct answer ✔✔guests
Service recovery tactics are used when a guest - correct answer ✔✔provides negative feedback
during a current visit to a hotel.
To best anticipate and develop service delivery processes and procedures to address them
managers must consider the needs of their... - correct answer ✔✔guests
answered graded A+ passed
About what percentage of hotel guests travel for pleasure, rather than travelling for business? -
correct answer ✔✔59%
Occupation rate is... - correct answer ✔✔Total rooms sold ÷ Total rooms available
The focusing of marketing efforts on highly-defined groups of travelers is a process known in the
lodging industry as - correct answer ✔✔market segmentation.
What is the approximate size of the "average" hotel in the United States? - correct answer
✔✔100
What percentage of travel bookings are made on the internet? - correct answer ✔✔57%
Which department is the revenue center in a lodging operation? - correct answer ✔✔Front
Office Department
Which department oversees staffing in a lodging operation? - correct answer ✔✔Human
Resources
Which lodging industry characteristic recognizes the fact that, if a guest room is not rented on a
specific day, the room revenue that would have been achieved for that room, on that day, is lost
forever? - correct answer ✔✔Perishability
, Which type of hotel is typically operated out of a converted home? - correct answer ✔✔Bed
and Breakfast
Which type of lodging operation offers its guests sleeping rooms, meeting space and complete
food and beverage services? - correct answer ✔✔Full-Service
A 150-room hotel employs 30 workers. What is this hotel's employee to guest ratio? - correct
answer ✔✔1:5
A guest's perception of the relationship between what was paid for a hospitality product or
service relative to what was received for the payment is called - correct answer ✔✔value
A hotel has 50 employees. In a specific time period, the hotel experienced the separation of 15
employees. What was the hotel's employee turnover rate for this time period? - correct answer
✔✔30%
As hotel guest expectations increase, hotels can typically - correct answer ✔✔Increase their
prices
Employee guest ratio is typically calculated as the number of hotel employees relative to the -
correct answer ✔✔Number of rooms in the hotel
Moments of truth are impressions formed by hotel - correct answer ✔✔guests
Service recovery tactics are used when a guest - correct answer ✔✔provides negative feedback
during a current visit to a hotel.
To best anticipate and develop service delivery processes and procedures to address them
managers must consider the needs of their... - correct answer ✔✔guests
