USPS WINDOW CLERK TEST QUESTIONS
AND CORRECT ANSWERS
Publications - ANSWER-Support subjects that cannot be fully addresses in manuals or
handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
ANSWER-Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - ANSWER-No, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - ANSWER-Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - ANSWER-Postal Bulletin and POS One
What is our postal website? - ANSWER-WWW.USPS.COM
24 hour clock - ANSWER-end to end process to ensure mail is collected, distributed and
delivered
Domestic Mail - ANSWER-Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
What Does EDDM stands for? - ANSWER-EVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - ANSWER-
PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - ANSWER-OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - ANSWER-The article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? -
ANSWER-PS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
ANSWER-Prioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - ANSWER-NO
, This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - ANSWER-Restricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - ANSWER-Certificate of mailing
What is the post Office retail motto for providing the ideal customer experience? -
ANSWER-clean, stocked and friendly every day
The U.S. Postal Service is a ___________________? - ANSWER-BUSINESS
Domestic Mail Manual (DMM) - ANSWER-Set forth the policies regulations and
procedures governing domestic mail services
Internatonal Mail Manual (IMM) - ANSWER-Set forth the policies regulations and
procedures governing International mail
Administrative Support Manual (ASM) - ANSWER-Contains policies and procedures for
administrative and support functions within the postal services
Policy NET - ANSWER-All Manuals are available online via
F101 or F1 - ANSWER-Our financial policies and accounting procedures are found in
what manual?
Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Support. -
ANSWER-Directives
Priority Mail Domestic is delivered in ? - ANSWER-2-3 days
Any mailable item that weighs 13 ounces or less is? - ANSWER-FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - ANSWER-FIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - ANSWER-1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - ANSWER-NEED SATISFACTION
SELLING
AND CORRECT ANSWERS
Publications - ANSWER-Support subjects that cannot be fully addresses in manuals or
handbooks are?
What manual contains information on when to fly the POW flag (Prisioner of war) -
ANSWER-Administrative Support Manual
Does the Post Office provide a U.S. flag to Veterans for a fee? - ANSWER-No, it's free
for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it
printed? - ANSWER-Postal Bulletin, Bi-weekly
Where do we find a list of lost or stolen MO's? - ANSWER-Postal Bulletin and POS One
What is our postal website? - ANSWER-WWW.USPS.COM
24 hour clock - ANSWER-end to end process to ensure mail is collected, distributed and
delivered
Domestic Mail - ANSWER-Consists of items sent within the USA, its territories and
possessions including APO/FPO Offices
What Does EDDM stands for? - ANSWER-EVERY DOOR DIRECT MAIL- Advertise
small business at retail.
Name the Service Class of Mail that delivers in 1-2 business days - ANSWER-
PRIORITY EXPRESS MAIL
What surcharge applies to items/parcels that measure more than 108 but not more than
130 inches? - ANSWER-OVERSIZE/PARCEL POST (STANDARD POST)
PS Form 3816 COD collect deliver must show - ANSWER-The article number
If more than 3 Cod articles are mailed at one time the mailer may use PS form? -
ANSWER-PS FORM 3816-AS
Dimensional weigh pricing applies only for _________ _______ and zones ___-___? -
ANSWER-Prioriry Mail and Zone 5-8
Would anything mailed in a priority mail Box flat rate is ever subject to DIM weight or
balloon? - ANSWER-NO
, This service ensures that mail is delivered only to a specific address or the addressee
agent (for an additional fee) - ANSWER-Restricted delivery
This extra service provides evidence of the date mail was presented to Post Office for
mailing - ANSWER-Certificate of mailing
What is the post Office retail motto for providing the ideal customer experience? -
ANSWER-clean, stocked and friendly every day
The U.S. Postal Service is a ___________________? - ANSWER-BUSINESS
Domestic Mail Manual (DMM) - ANSWER-Set forth the policies regulations and
procedures governing domestic mail services
Internatonal Mail Manual (IMM) - ANSWER-Set forth the policies regulations and
procedures governing International mail
Administrative Support Manual (ASM) - ANSWER-Contains policies and procedures for
administrative and support functions within the postal services
Policy NET - ANSWER-All Manuals are available online via
F101 or F1 - ANSWER-Our financial policies and accounting procedures are found in
what manual?
Postal Service ________________ are available online and provide guidance on
regulations for Domestic/ International/ Administrative/Personal fields Support. -
ANSWER-Directives
Priority Mail Domestic is delivered in ? - ANSWER-2-3 days
Any mailable item that weighs 13 ounces or less is? - ANSWER-FIRST CLASS MAIL
What class of mail does the post office have monopoly on? - ANSWER-FIRST CLASS
LETTER MAIL
Global Express Guarantee (GXG) is shipped in? - ANSWER-1-3 days
Needs are the driving force behind a customers willingness to interact with you, learn
about products and make a purchase commitment - ANSWER-NEED SATISFACTION
SELLING
