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1. What is a “want” in the consumer buying process?
A. A basic survival requirement
B. A desire for a specific product that satisfies a need
C. A product purchased frequently
D. A mandatory expense
Answer: B
2. What is a “need” in the consumer buying process?
A. A desire for luxury items
B. A temporary preference
C. A mismatch between current satisfaction and desired satisfaction
D. A response to advertising
Answer: C
3. What are the two types of need stimuli?
A. Social and cultural
B. Internal and external
C. Emotional and rational
,D. Personal and situational
Answer: B
4. Which of the following is an example of an internal need stimulus?
A. Advertising
B. Hunger or thirst
C. Window shopping
D. Salesperson persuasion
Answer: B
5. Which of the following is an example of an external need stimulus?
A. Fatigue
B. Hunger
C. Advertising or window shopping
D. Personal experience
Answer: C
6. What is the definition of “demand” in consumer buying behavior?
A. A product highly advertised
B. A need supported by emotional desire
C. A want backed by ability and willingness to purchase
D. A product that is popular in the market
Answer: C
7. What is a passive information search?
A. Actively researching product details
B. Noticing and being receptive to general product information
C. Reading online reviews
, D. Visiting a product showroom
Answer: B
8. What is an active information search?
A. Ignoring product information
B. Buying without considering alternatives
C. Purposefully seeking additional product information
D. Acting on impulse
Answer: C
9. What are internal sources of information?
A. Advertising and displays
B. Salespeople and websites
C. Personal experiences, memories, and knowledge
D. Brand promotions
Answer: C
10. What are external sources of information?
A. Personal judgments
B. Advertising, websites, packaging, displays, salespeople
C. Consumer emotions
D. Past purchases
Answer: B
11. Which of the following determines the amount of time and effort spent on
information search?
A. Brand popularity
B. Store location