Operations and Supply Chain Management, 17th Edition by (F. Robert Jacobs, 2025/2026), Chapters 1 - 22, Complete Verified Newest Version Test Bank

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Operations and Supply Chain Management, 17th Edition by
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F. Robert Jacobs and Richard Chase
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Chapters 1 - 22 | Complete
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, • TABLE OF CONTENTS 2c 2c




Chapter 1: Introduction
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Chapter 2: Strategy
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Chapter 3: Design of Products and Services
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Chapter 4: Projects
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Chapter 5: Strategic Capacity Management
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Chapter 6: Learning Curves
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Chapter 7: Manufacturing Processes
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Chapter 8: Facility Layout
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Chapter 9: Service Processes
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Chapter 10: Waiting Line Analysis and Simulation
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Chapter 11: Process Design and Analysis
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Chapter 12: Quality Management
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Chapter 13: Statistical Quality Control
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Chapter 14: Lean Supply Chains
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Chapter 15: Logistics and Distribution Management
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Chapter 16: Global Sourcing and Procurement
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Chapter 17: The Internet of Things and ERP
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Chapter 18: Forecasting
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Chapter 19: Sales and Operations Planning
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Chapter 20: Inventory Management
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Chapter 21: Material Requirements Planning
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Chapter 22: Workcenter Scheduling
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,Chapter 01 2c 2c




Efficiency means doing the right things to create the most value for the company.
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FALSE

Efficiency means doing something at the lowest possible cost.
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1. Effectiveness means doing the right things to create the most value for the company.
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TRUE

Effectiveness means doing the right things to create the most value for the company.
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AACSB: Analytical Thinking 2c 2c



Blooms:
Remember 2c



Difficulty: 1 Easy 2c 2c 2c



Learning Objective: 01-04 Evaluate the efficiency of a
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firm.Topic: Efficiency, Effectiveness, and
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Value 2c




2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we
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could refer to this doctor as being efficient but not effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value. The
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doctor performed the surgery without error. Because the patient died, no value was created.
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AACSB: Analytical Thinking 2c 2c



Blooms:
AnalyzeDifficulty: 2 2c 2c 2c



Medium 2c



Learning Objective: 01-04 Evaluate the efficiency of a
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firm.Topic: Efficiency, Effectiveness, and
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Value 2c




3. A worker can be efficient without being effective.
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TRUE

Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.These
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are different things.
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Analytical AACSB: 2c



Thinking Blooms: 2c 2c



Understand 2c



Difficulty: 2 Medium 2c 2c 2c



Learning Objective: 01-04 Evaluate the efficiency of a
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firm. Topic: Efficiency, Effectiveness, and
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Value 2c

, 4. A process can be effective without being efficient.
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TRUE

Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
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customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,
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though, means minimizing the amount of time customers need to wait in line.
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Analytical AACSB: 2c



Thinking Blooms: 2c 2c



Understand 2c



Difficulty: 2 Medium 2c 2c 2c



Learning Objective: 01-04 Evaluate the efficiency of a
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firm. Topic: Efficiency, Effectiveness, and 2c 2c 2c 2c 2c



Value 2c




5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
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deliver the firm's primary products and services.
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TRUE

Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliver
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the firm's primary products and services.
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AACSB: Analytical Thinking 2c 2c



Blooms:
Remember 2c



Difficulty: 1 Easy 2c 2c 2c



Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
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Topic: What Is Operations and Supply Chain Management? 2c 2c 2c 2c 2c 2c 2c




6. The term "value" refers to the relationship between quality and the price paid by the consumer.
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TRUE

Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
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AACSB: Analytical Thinking 2c 2c



Blooms:
Remember 2c



Difficulty: 1 Easy 2c 2c 2c



Learning Objective: 01-04 Evaluate the efficiency of a
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firm.Topic: Efficiency, Effectiveness, and 2c 2c 2c 2c 2c



Value 2c




7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between
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the two goals.
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TRUE

Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
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AACSB: Analytical Thinking 2c 2c



Blooms:
Analyze 2c



Difficulty: 1 Easy 2c 2c 2c



Learning Objective: 01-04 Evaluate the efficiency of a
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firm.Topic: Efficiency, Effectiveness, and 2c 2c 2c 2c 2c



Value 2c