MGMT 311 Final Exam Questions and
Answers10
Repetitive activities that reinforce the values of the organization are known as
_________________. - ANSWERS-rituals
Which of the following is used as a common denominator to unite members of a given culture?
- ANSWERS-language
A positive organizational culture _____________________. - ANSWERS-rewards more than it
punishes
In order to control ethical behavior without losing good employees, your company has just put
in an anonymous tip line that employees can use to report unethical behavior without having to
identify themselves and get in trouble. Which principle in creating a more ethical culture is the
company using? - ANSWERS-provide protective mechanisms
You are setting up new policies that will provide employees with opportunities to discover what
they do best and gain rewards as they do well. Which one of the following are you trying to
develop? - ANSWERS-positive culture
You are an HR manager and you want to foster the enhancement of a spiritual organization.
Which of the following would you say will differentiate spiritual organizations from their
nonspiritual counterparts? - ANSWERS-Benevolence, strong sense of purpose, trust and respect,
and open-mindedness.
The culture of the ABC Company values kindness toward others, honesty and openness.
Employees are encouraged to engage in flexible thinking. While profits are important, the
company's mission statement has placed an emphasis on social responsibility and encourages
, employees to engage in socially responsible initiatives within the community. What type of
organizational culture describes the ABC Company? - ANSWERS-spiritual
National and organizational cultures may clash when it comes to ____________. - ANSWERS-
ethics
Which of the following is NOT a major function of communication within a group or
organization? - ANSWERS-Resolution
Which of the following serves as a major function of communication? - ANSWERS-Management
Melvin's manager is very good at asking Melvin to repeat back messages to be sure he
understands what was said. Which component of the communication process does Melvin's
manager stress? - ANSWERS-Feedback
What is the definition of downward communication? - ANSWERS-Downward communication
flows from one level of a group or organization to a lower level.
According to the text, the best downward communicators ________________________. -
ANSWERS-explain the reasons behind their communications and solicit feedback
When he went to pick up his mail, Jeremy overheard a manager tell another that the company
was going to freeze wages. Jeremy quickly told a few of his colleagues who then passed the
information on to others in the organization. By noon, most of the employees in the company
knew of the planned wage freeze. This is an example of _______. - ANSWERS-the grapevine
Which of the following is recognized as a serious disadvantage of oral/verbal communication? -
ANSWERS-Distortion increases as the message passes through more people.
Answers10
Repetitive activities that reinforce the values of the organization are known as
_________________. - ANSWERS-rituals
Which of the following is used as a common denominator to unite members of a given culture?
- ANSWERS-language
A positive organizational culture _____________________. - ANSWERS-rewards more than it
punishes
In order to control ethical behavior without losing good employees, your company has just put
in an anonymous tip line that employees can use to report unethical behavior without having to
identify themselves and get in trouble. Which principle in creating a more ethical culture is the
company using? - ANSWERS-provide protective mechanisms
You are setting up new policies that will provide employees with opportunities to discover what
they do best and gain rewards as they do well. Which one of the following are you trying to
develop? - ANSWERS-positive culture
You are an HR manager and you want to foster the enhancement of a spiritual organization.
Which of the following would you say will differentiate spiritual organizations from their
nonspiritual counterparts? - ANSWERS-Benevolence, strong sense of purpose, trust and respect,
and open-mindedness.
The culture of the ABC Company values kindness toward others, honesty and openness.
Employees are encouraged to engage in flexible thinking. While profits are important, the
company's mission statement has placed an emphasis on social responsibility and encourages
, employees to engage in socially responsible initiatives within the community. What type of
organizational culture describes the ABC Company? - ANSWERS-spiritual
National and organizational cultures may clash when it comes to ____________. - ANSWERS-
ethics
Which of the following is NOT a major function of communication within a group or
organization? - ANSWERS-Resolution
Which of the following serves as a major function of communication? - ANSWERS-Management
Melvin's manager is very good at asking Melvin to repeat back messages to be sure he
understands what was said. Which component of the communication process does Melvin's
manager stress? - ANSWERS-Feedback
What is the definition of downward communication? - ANSWERS-Downward communication
flows from one level of a group or organization to a lower level.
According to the text, the best downward communicators ________________________. -
ANSWERS-explain the reasons behind their communications and solicit feedback
When he went to pick up his mail, Jeremy overheard a manager tell another that the company
was going to freeze wages. Jeremy quickly told a few of his colleagues who then passed the
information on to others in the organization. By noon, most of the employees in the company
knew of the planned wage freeze. This is an example of _______. - ANSWERS-the grapevine
Which of the following is recognized as a serious disadvantage of oral/verbal communication? -
ANSWERS-Distortion increases as the message passes through more people.
