MGMT 311 exam 1 questions and
answers11
follow the "golden rule" - ANSWERS-treat others the way you would like to be treated
get outside information - ANSWERS-shared mental models are good, but sometimes you need a
different perspective
show personal regard - ANSWERS-remember that it is a "mixed motive" situation
combine ideas - ANSWERS-seek "win-win" solutions when possible
emotional intelligence - ANSWERS-ability to understand how emotions affect our decisions
making, understand how emotions affect the decisions making of others, understand how
emotions affect the team process
benefit of EI - ANSWERS-more effective team leadership, trust, conflict resolution, team
cohesion, creativity, reduced stress
developing EI among teams - ANSWERS-role modeling, individual self-assessment, team self-
assessments, healthy team norms
meeting mgmt guidelines - ANSWERS-decide whether a meeting is necessary, decide who to
include in the meeting, construct an agenda in advance, distribute the agenda in advance,
manage meeting times/length, manage disruptive behaviors, summarize important decisions,
evaluate team/meetings effectiveness, distribute meetings minutes
, team - ANSWERS-a group of people who work interdependently to accomplish a goal
high-performance work team - ANSWERS-a team that accomplishes more than would be
accomplished if the work was done as individuals.
synergy among unique personal rescources, coordination of effort and informaiton, motivation
why are teams more important now - ANSWERS-organizational changes
market changes
technological changes
organizational changes - ANSWERS-they are now structed around teams
market changes - ANSWERS-rapid change and competitive nature
technological changes - ANSWERS-assemble teams very quickly, people can work together
easier today
types of teams - ANSWERS-production teams, service team, management team, project team,
action team, parallel team
production team - ANSWERS-traditional assembly operations, group of people brought together
to produce some product and in an interdependent fashion
service team - ANSWERS-group brought together to deliver a service, resturant team- chef, host,
busser, wiater, etc
answers11
follow the "golden rule" - ANSWERS-treat others the way you would like to be treated
get outside information - ANSWERS-shared mental models are good, but sometimes you need a
different perspective
show personal regard - ANSWERS-remember that it is a "mixed motive" situation
combine ideas - ANSWERS-seek "win-win" solutions when possible
emotional intelligence - ANSWERS-ability to understand how emotions affect our decisions
making, understand how emotions affect the decisions making of others, understand how
emotions affect the team process
benefit of EI - ANSWERS-more effective team leadership, trust, conflict resolution, team
cohesion, creativity, reduced stress
developing EI among teams - ANSWERS-role modeling, individual self-assessment, team self-
assessments, healthy team norms
meeting mgmt guidelines - ANSWERS-decide whether a meeting is necessary, decide who to
include in the meeting, construct an agenda in advance, distribute the agenda in advance,
manage meeting times/length, manage disruptive behaviors, summarize important decisions,
evaluate team/meetings effectiveness, distribute meetings minutes
, team - ANSWERS-a group of people who work interdependently to accomplish a goal
high-performance work team - ANSWERS-a team that accomplishes more than would be
accomplished if the work was done as individuals.
synergy among unique personal rescources, coordination of effort and informaiton, motivation
why are teams more important now - ANSWERS-organizational changes
market changes
technological changes
organizational changes - ANSWERS-they are now structed around teams
market changes - ANSWERS-rapid change and competitive nature
technological changes - ANSWERS-assemble teams very quickly, people can work together
easier today
types of teams - ANSWERS-production teams, service team, management team, project team,
action team, parallel team
production team - ANSWERS-traditional assembly operations, group of people brought together
to produce some product and in an interdependent fashion
service team - ANSWERS-group brought together to deliver a service, resturant team- chef, host,
busser, wiater, etc
