MGMT Exam 4 (2025/2026) questions n
answers
power - correct answer ✔✔a person's capacity to influence the behavior and attitudes of others
organizational power - correct answer ✔✔a person's ability to satisfy or deny satisfaction of
another's need, based on a formal contractual relationship between an organization and the
individual
personal power - correct answer ✔✔a person's ability to satisfy or deny satisfaction of
another's need, based on an interpersonal relationship between individuals or on his or her
personal characteristics
legitimate power - correct answer ✔✔the influence that comes from a person's formal position
in an organization and the authority that accompanies that position
management control - correct answer ✔✔includes all activities an organization undertakes to
ensure that its actions lead to achievement of its objectives
management control system - correct answer ✔✔a planned, ordered scheme of management
control that allows managers to readily assess where the firm actually is at a point in time
relative to where it wants or expects to be
internal controls - correct answer ✔✔processes that are developed to provide assurance that
an organization reaches its objectives relating to operational efficiency, accuracy of financial
reporting, and regulatory compliance
, performance standards - correct answer ✔✔the first step in the control process; targets set by
management against which actual performance is compared at a future date
organizational control - correct answer ✔✔a broad-based form of control that guides all
organizational activities and oversees the overall functioning of the whole firm
bureaucratic control - correct answer ✔✔attempts to control the firm's overall functioning
through formal, mechanistic structural arrangements; sometimes called hierarchical control,
tall/centralized
clan control - correct answer ✔✔informal and organic structure, self control, informal group
norms, reward system focused on group performance, extensive employee input,
flat/decentralized
operations control - correct answer ✔✔regulates one or more individual operating systems
within an organization
preliminary (feed forward or steering) control - correct answer ✔✔monitors deviations in the
quality and quantity of the firm's resources to try to prevent deviations before they enter the
system; its focus is on inputs to the product or service production process
screening (yes/no or concurrent) control - correct answer ✔✔regulates operations to ensure
that they are consistent with objectives; the focus is on the transformation process that
converts inputs into outputs
statistical process control (SPC) - correct answer ✔✔another form of screening control which
employs "control charts" to continuously track performance variation over time
feedback (post-action) - correct answer ✔✔monitors the firm's outputs, the results of the
transformation process
answers
power - correct answer ✔✔a person's capacity to influence the behavior and attitudes of others
organizational power - correct answer ✔✔a person's ability to satisfy or deny satisfaction of
another's need, based on a formal contractual relationship between an organization and the
individual
personal power - correct answer ✔✔a person's ability to satisfy or deny satisfaction of
another's need, based on an interpersonal relationship between individuals or on his or her
personal characteristics
legitimate power - correct answer ✔✔the influence that comes from a person's formal position
in an organization and the authority that accompanies that position
management control - correct answer ✔✔includes all activities an organization undertakes to
ensure that its actions lead to achievement of its objectives
management control system - correct answer ✔✔a planned, ordered scheme of management
control that allows managers to readily assess where the firm actually is at a point in time
relative to where it wants or expects to be
internal controls - correct answer ✔✔processes that are developed to provide assurance that
an organization reaches its objectives relating to operational efficiency, accuracy of financial
reporting, and regulatory compliance
, performance standards - correct answer ✔✔the first step in the control process; targets set by
management against which actual performance is compared at a future date
organizational control - correct answer ✔✔a broad-based form of control that guides all
organizational activities and oversees the overall functioning of the whole firm
bureaucratic control - correct answer ✔✔attempts to control the firm's overall functioning
through formal, mechanistic structural arrangements; sometimes called hierarchical control,
tall/centralized
clan control - correct answer ✔✔informal and organic structure, self control, informal group
norms, reward system focused on group performance, extensive employee input,
flat/decentralized
operations control - correct answer ✔✔regulates one or more individual operating systems
within an organization
preliminary (feed forward or steering) control - correct answer ✔✔monitors deviations in the
quality and quantity of the firm's resources to try to prevent deviations before they enter the
system; its focus is on inputs to the product or service production process
screening (yes/no or concurrent) control - correct answer ✔✔regulates operations to ensure
that they are consistent with objectives; the focus is on the transformation process that
converts inputs into outputs
statistical process control (SPC) - correct answer ✔✔another form of screening control which
employs "control charts" to continuously track performance variation over time
feedback (post-action) - correct answer ✔✔monitors the firm's outputs, the results of the
transformation process
