Delta Comprehensive Final EXAM QUESTIONS AND
VERIFIED CORRECT ANSWERS LATEST 2026-2027
NEW VERSION
The Delta Reserve Amex provides which benefits to flyers? - answer>>>Skyclub access &
priority boarding
LEAP model - answer>>>L: Listen
E: Empathize
A: Acknowledge
P: Propose a way forward
Which document would you use to review service standards that apply to SPECIFIC
flights? - answer>>>Detailed service checklist (found in content locker)
What amenities are given to the first class cabin (domestic)? - answer>>>1. Priority
boarding
2. Dedicated overhead bin space
3. Alcoholic beverages
4. Premium snacks served from a basket
Net Promoter Score (NPS) - answer>>>A metric that companies use to measure the
willingness of customers to recommend a company's products or services to others.
How do you find an overview of what service should be given on your flight? -
answer>>>Flight summary --> Mileage --> NA Mileage chart --> Service instructions
GST will populate flight/customer info _______ hours prior to your flight. The information
will remain for ______ hours. - answer>>>1. 12 hours
2. 24 hours
, -
Safety Reporting System (SRS) - answer>>>A flight attendant computer system used for
reporting non-routine, safety related issues on board the aircraft.
Safety issues experienced in flight should be reported ______. Non-safety related issues
should be reported _____. - answer>>>1. SRS
2. FACTS
Flight Attendant Comment Tracking System (FACTS) - answer>>>A flight attendant
computer system used for entering non-safety related information about a flight.
Comments should be entered within 24 hours.
Meal inventory can be found in _____. - answer>>>The GST
What can be found in the My Flight App? - answer>>>1. Schedule & rotations
2. Departure/arrival time
3. Flight summary
4. Current Delta Experience stage
When are FA briefings required? - answer>>>1) At the beginning of each rotation/duty
day
2) Whenever there is a change in aircraft
3) If an additional FA is added to the crew (only the FL & FA need to brief)
Find the Detailed service checklist - answer>>>OBSS --> service checklists --> detailed
service checklists --> plane type
What is complimentary in main cabin (domestic)? - answer>>>1. Complimentary snacks
2. IFE
3. Wi-Fi for purchase
4. Complimentary in-flight messaging
, 5. Earbuds for purchase
6. Complimentary non-alcoholic beverages
Perks of Delta Comfort Plus - answer>>>1) Select seats available for purchase
2) Up to 4 inches of additional legroom
3) Priority boarding
4) Complimentary premium snacks (Biscoff cookies, goldfish, almonds, Cliff bar minis)
5) Complimentary beer, wine, and spirits
6) Complimentary Delta Studio earbuds
7) Dedicated overhead bin space
Flight Fuel is available for purchase on flights ____________. - answer>>>Over 900 miles
Express service should be given on flights between ____ and _____ miles and includes the
following:___. - answer>>>1. 251 and 499 miles
2. Coffee, tea, water, and choice of complimentary snacks
Alcohol Rule: FAA & Delta - answer>>>FAA: .04 %
Delta: .02%
Name the Boeing aircraft in Delta's fleet - answer>>>717, 737, 757, 767
Preventing distractions, monitoring environment & recognizing fatigue are examples of
what CRM skill? - answer>>>Situational awareness
What will be stationed at each jumpseat (aka FA station)? - answer>>>1) Interphone
2) Flashlight
3) Crew Life Vest
4) Evacuation Preparation Checklist
At what temperature will the HAHE discharge? - answer>>>175 degrees
VERIFIED CORRECT ANSWERS LATEST 2026-2027
NEW VERSION
The Delta Reserve Amex provides which benefits to flyers? - answer>>>Skyclub access &
priority boarding
LEAP model - answer>>>L: Listen
E: Empathize
A: Acknowledge
P: Propose a way forward
Which document would you use to review service standards that apply to SPECIFIC
flights? - answer>>>Detailed service checklist (found in content locker)
What amenities are given to the first class cabin (domestic)? - answer>>>1. Priority
boarding
2. Dedicated overhead bin space
3. Alcoholic beverages
4. Premium snacks served from a basket
Net Promoter Score (NPS) - answer>>>A metric that companies use to measure the
willingness of customers to recommend a company's products or services to others.
How do you find an overview of what service should be given on your flight? -
answer>>>Flight summary --> Mileage --> NA Mileage chart --> Service instructions
GST will populate flight/customer info _______ hours prior to your flight. The information
will remain for ______ hours. - answer>>>1. 12 hours
2. 24 hours
, -
Safety Reporting System (SRS) - answer>>>A flight attendant computer system used for
reporting non-routine, safety related issues on board the aircraft.
Safety issues experienced in flight should be reported ______. Non-safety related issues
should be reported _____. - answer>>>1. SRS
2. FACTS
Flight Attendant Comment Tracking System (FACTS) - answer>>>A flight attendant
computer system used for entering non-safety related information about a flight.
Comments should be entered within 24 hours.
Meal inventory can be found in _____. - answer>>>The GST
What can be found in the My Flight App? - answer>>>1. Schedule & rotations
2. Departure/arrival time
3. Flight summary
4. Current Delta Experience stage
When are FA briefings required? - answer>>>1) At the beginning of each rotation/duty
day
2) Whenever there is a change in aircraft
3) If an additional FA is added to the crew (only the FL & FA need to brief)
Find the Detailed service checklist - answer>>>OBSS --> service checklists --> detailed
service checklists --> plane type
What is complimentary in main cabin (domestic)? - answer>>>1. Complimentary snacks
2. IFE
3. Wi-Fi for purchase
4. Complimentary in-flight messaging
, 5. Earbuds for purchase
6. Complimentary non-alcoholic beverages
Perks of Delta Comfort Plus - answer>>>1) Select seats available for purchase
2) Up to 4 inches of additional legroom
3) Priority boarding
4) Complimentary premium snacks (Biscoff cookies, goldfish, almonds, Cliff bar minis)
5) Complimentary beer, wine, and spirits
6) Complimentary Delta Studio earbuds
7) Dedicated overhead bin space
Flight Fuel is available for purchase on flights ____________. - answer>>>Over 900 miles
Express service should be given on flights between ____ and _____ miles and includes the
following:___. - answer>>>1. 251 and 499 miles
2. Coffee, tea, water, and choice of complimentary snacks
Alcohol Rule: FAA & Delta - answer>>>FAA: .04 %
Delta: .02%
Name the Boeing aircraft in Delta's fleet - answer>>>717, 737, 757, 767
Preventing distractions, monitoring environment & recognizing fatigue are examples of
what CRM skill? - answer>>>Situational awareness
What will be stationed at each jumpseat (aka FA station)? - answer>>>1) Interphone
2) Flashlight
3) Crew Life Vest
4) Evacuation Preparation Checklist
At what temperature will the HAHE discharge? - answer>>>175 degrees
