HRM EXAM 1 (CH. 1-5) STUDY GUIDE
Human Resource Management - Answer -the process of managing human talent to
achieve and organization's abjectives
Human Capital - Answer -knowledge, skills, and capabilities of individuals that have
economic value to an organization
downsizing - Answer -planned elimination of jobs
outsourcing - Answer -hiring outside the company to perform processes previously
done within the firm
offshoring - Answer -sending jobs to other countries
Issues in HRM due to globalization - Answer -(1) better informed employees who are
willing to pursue global job opportunities, (2) gauging the knowledge and skill base of
workers worldwide, (3) relocating and training foreign managers abroad to direct the
efforts of an international workforce
corporate social responsibility - Answer -responsibility of the firm to act in the best
interest of the people and communities affected by its activities
sustainability - Answer -ability to produce a good or service without damaging the
environment or depleting a resource
collaborative software - Answer -allows workers to interface and share information with
one another electronically
knowledge workers - Answer -workers whose responsibilities extend beyond the
physical execution of work to include planning, decision-making, and problem solving
Human Resource Information System (HRIS) - Answer -provides current and accurate
data for purposes of control and decision-making
productivity - Answer -output gained from a fixed amount of inputs
managing the size of the workforce - Answer -size should match the firm's demand
requirements, strategic decision, and competition
nearshoring - Answer -bringing jobs closer to domestic countries
homeshoring - Answer -outsourcing work to domestic workers who work out of their
homes
, furloughing - Answer -the practice of requiring employees to take time off for either no
pay or reduced pay
employee leasing - Answer -dismissing employees who are then hired by a leasing
company and contracting with that company to lease back the employees
silent generation - Answer -generation from 1900-1945
baby boomers - Answer -generation from 1946-1964
generation X - Answer -generation from 1965-1980
millennials - Answer -generation from 1981-2000
Nexters - Answer -generation from 2001 and after
employee engagement - Answer -the extent to which employees are enthused about
their work and committed to it
Line Managers - Answer -non-HR managers who are responsible for overseeing the
work of other employees
responsibilities of HR managers - Answer -strategic advise and counsel, service, policy
formulation and implementation, employee advocacy
Human Resource Competency Model - Answer -Business Mastery, HR Mastery,
Personal Credibility
elements of a recruiting strategy - Answer -Brand, Focus, Location, Method, Timing,
Decision
internal labor markets - Answer -markets in which workers are hired into entry-level
jobs. Higher-level jobs are filled from within
Timing - Answer -Recruiting plans are to be based on a firm's business strategies,
company talent, and future needs
Recruiting process outsourcing - Answer -practice of outsourcing an organization's
recruiting function to an outside firm
branding - Answer -a company's efforts to help existing and prospective workers
understand why it is a desirable place to work
external recruiting methods - Answer -advertising, walk-in, unsolicited applications,
resumes, internet and social media, mobile recruiting, employee referrals, re-recruiting,
executive search firms, educational institutions, professional associations and labor
Human Resource Management - Answer -the process of managing human talent to
achieve and organization's abjectives
Human Capital - Answer -knowledge, skills, and capabilities of individuals that have
economic value to an organization
downsizing - Answer -planned elimination of jobs
outsourcing - Answer -hiring outside the company to perform processes previously
done within the firm
offshoring - Answer -sending jobs to other countries
Issues in HRM due to globalization - Answer -(1) better informed employees who are
willing to pursue global job opportunities, (2) gauging the knowledge and skill base of
workers worldwide, (3) relocating and training foreign managers abroad to direct the
efforts of an international workforce
corporate social responsibility - Answer -responsibility of the firm to act in the best
interest of the people and communities affected by its activities
sustainability - Answer -ability to produce a good or service without damaging the
environment or depleting a resource
collaborative software - Answer -allows workers to interface and share information with
one another electronically
knowledge workers - Answer -workers whose responsibilities extend beyond the
physical execution of work to include planning, decision-making, and problem solving
Human Resource Information System (HRIS) - Answer -provides current and accurate
data for purposes of control and decision-making
productivity - Answer -output gained from a fixed amount of inputs
managing the size of the workforce - Answer -size should match the firm's demand
requirements, strategic decision, and competition
nearshoring - Answer -bringing jobs closer to domestic countries
homeshoring - Answer -outsourcing work to domestic workers who work out of their
homes
, furloughing - Answer -the practice of requiring employees to take time off for either no
pay or reduced pay
employee leasing - Answer -dismissing employees who are then hired by a leasing
company and contracting with that company to lease back the employees
silent generation - Answer -generation from 1900-1945
baby boomers - Answer -generation from 1946-1964
generation X - Answer -generation from 1965-1980
millennials - Answer -generation from 1981-2000
Nexters - Answer -generation from 2001 and after
employee engagement - Answer -the extent to which employees are enthused about
their work and committed to it
Line Managers - Answer -non-HR managers who are responsible for overseeing the
work of other employees
responsibilities of HR managers - Answer -strategic advise and counsel, service, policy
formulation and implementation, employee advocacy
Human Resource Competency Model - Answer -Business Mastery, HR Mastery,
Personal Credibility
elements of a recruiting strategy - Answer -Brand, Focus, Location, Method, Timing,
Decision
internal labor markets - Answer -markets in which workers are hired into entry-level
jobs. Higher-level jobs are filled from within
Timing - Answer -Recruiting plans are to be based on a firm's business strategies,
company talent, and future needs
Recruiting process outsourcing - Answer -practice of outsourcing an organization's
recruiting function to an outside firm
branding - Answer -a company's efforts to help existing and prospective workers
understand why it is a desirable place to work
external recruiting methods - Answer -advertising, walk-in, unsolicited applications,
resumes, internet and social media, mobile recruiting, employee referrals, re-recruiting,
executive search firms, educational institutions, professional associations and labor
