BMAL 590 OPS/PRODUCTION
MANAGEMENT EXAM QUESTIONS AND
ANSWERS. VERIFIED 2025/2026.
Which of the following terms does not describe one of the four broad categories of competitive
priorities that a company can pursue? - ANS Marketing
A low-cost operations strategy can be achieved by all of the following except - ANS Finding
new finance options
Which of the following terms means offering something that customers will pay a premium for,
or something that outshines the competition? - ANS Superior quality
On-time delivery describes a company's ability to - ANS Deliver a product when promised
Which of the following defines why a company exists, outlines a company's core values, and
positions the company within its market? - ANS Mission statement
More specific details are provided by breaking the high-level business strategies into -
ANS Functional strategies
Which of the following is/are fundamental differences between services and manufacturing? -
ANS A,B, and C are fundamental differences
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Of the following phrases, which is one of the most distinctive features of a service? -
ANS Customer involvement in the production process
Organizations are linked in a supply chain by the exchange or flow of all of the following except -
ANS Brand identity
Which of the following is a strategic issue in operations management? - ANS Supply chain
strategy
Firms undertake quality and process improvement efforts to achieve all the following goals
except - ANS Reduced profitability
In the long term which of the following is not the result of an organization's quality
improvement efforts? - ANS Employee turnover rate
Which of the following is not considered a dimension of product quality? -
ANS Communication
Which term refers to a customer associating the quality of a product with the image of the
company? - ANS Reputation
Security as a dimension of service quality means - ANS Recognizing that confidentiality is
important in service delivery
The award created by the U.S. government in 1987 to help improve quality and competitiveness
of U.S. companies by recognizing the highest performing organizations is the - ANS Malcolm
Baldrige National Quality Award
Which of the following is not one of the four quality absolutes as defined by Philip Crosby? -
ANS Management must enforce quality levels
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
MANAGEMENT EXAM QUESTIONS AND
ANSWERS. VERIFIED 2025/2026.
Which of the following terms does not describe one of the four broad categories of competitive
priorities that a company can pursue? - ANS Marketing
A low-cost operations strategy can be achieved by all of the following except - ANS Finding
new finance options
Which of the following terms means offering something that customers will pay a premium for,
or something that outshines the competition? - ANS Superior quality
On-time delivery describes a company's ability to - ANS Deliver a product when promised
Which of the following defines why a company exists, outlines a company's core values, and
positions the company within its market? - ANS Mission statement
More specific details are provided by breaking the high-level business strategies into -
ANS Functional strategies
Which of the following is/are fundamental differences between services and manufacturing? -
ANS A,B, and C are fundamental differences
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, Of the following phrases, which is one of the most distinctive features of a service? -
ANS Customer involvement in the production process
Organizations are linked in a supply chain by the exchange or flow of all of the following except -
ANS Brand identity
Which of the following is a strategic issue in operations management? - ANS Supply chain
strategy
Firms undertake quality and process improvement efforts to achieve all the following goals
except - ANS Reduced profitability
In the long term which of the following is not the result of an organization's quality
improvement efforts? - ANS Employee turnover rate
Which of the following is not considered a dimension of product quality? -
ANS Communication
Which term refers to a customer associating the quality of a product with the image of the
company? - ANS Reputation
Security as a dimension of service quality means - ANS Recognizing that confidentiality is
important in service delivery
The award created by the U.S. government in 1987 to help improve quality and competitiveness
of U.S. companies by recognizing the highest performing organizations is the - ANS Malcolm
Baldrige National Quality Award
Which of the following is not one of the four quality absolutes as defined by Philip Crosby? -
ANS Management must enforce quality levels
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
