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Question 1
Question: Of the four roles of management, controlling covers which of the following actions:
Correct Answer
Monitoring actual to standard work performance
Question 2
Question: The performance of the product as viewed by the customer is ultimately the most important measure of
__________.
Correct Answer
Product quality
Question 3
Question: To reduce variation, minimize defects, and to shorten cycle time are considered __________ goals.
Correct Answer
Quality
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,Question 4
Question: Defect prevention is the __________ of the four types of quality costs.
Correct Answer
Most cost effective
Question 5
Question: A history of dependability and customer satisfaction should be considered when __________.
Correct Answer
Evaluating a potential supplier
Question 6
Question: A worker should __________ any time the worker notices a minor quality problem that is not critical to product
function or performance.
Correct Answer
Notify the supervisor to determine the correct action to take
Question 7
Question: An employee should report to their supervisor if the following situation occurs:
Correct Answer
There is an increase in the number of defective parts produced by a machine.
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,Question 8
Question: Everyone within an organization is responsible for __________ quality.
Correct Answer
Improving
Question 9
Question: Greater variations in a process may occur when __________.
Correct Answer
Unapproved process adjustments are performed
Question 10
Question: Product development teams should perform a(n) __________ as early as possible during their design process.
Correct Answer
Design Failure Mode and Effects Analysis
Question 11
Question: To make sure the appropriate parties are notified, use a __________.
Correct Answer
Predetermined distribution list
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, Question 12
Question: __________ should be validated and approved to ensure accuracy.
Correct Answer
Standard operating procedures
Question 13
Question: First piece inspection is required for __________.
Correct Answer
Documenting repeatable setups
Question 14
Question: The number of defects produced is a measure of __________.
Correct Answer
The effectiveness of a quality assurance system
Question 15
Question: The quality plan documents how the company is going to reach its quality goals in the scope of the __________.
Correct Answer
Quality management system
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