OBHR 2025 – Organizational Behaviour | Exam Q&A (43 Questions) – Decision-Making Models, Creativity, Biases

This document provides 43 exam-focused questions and answers from Chapter 11 of the OBHR 2025/2026 Organizational Behaviour course. The content deeply explores individual and group decision-making processes, offering detailed insights into programmed vs. nonprogrammed decisions, rational and bounded rationality models, and intuitive decision-making frameworks. Students are introduced to key concepts such as decision rules, decision criteria, analysis paralysis, and the satisficing approach. Additionally, this document covers creativity in decision-making, including SCAMPER, brainstorming, wildstorming, idea quotas, and crowdsourcing. Common decision-making biases such as anchoring, availability, escalation of commitment, overconfidence, framing, and hindsight bias are also clearly defined and contextualized. Tools and techniques like the Delphi method, Devil’s Advocate, Normal Group Technique (NGT), consensus building, premortems, GDSS (Group Decision Support Systems), and decision trees are explained for practical application. This resource is ideal for university students enrolled in business administration, management, psychology, leadership, and human resource courses. It is also beneficial for MBA students and learners in professional diploma programs seeking structured, tested material for exams and coursework in Organizational Behaviour. Keywords: organizational behaviour, obhr 2025, decision-making, rational model, bounded rationality, satisficing, creativity, SCAMPER, brainstorming, wildstorming, cognitive biases, anchoring bias, availability bias, overconfidence, escalation of commitment, delphi technique, devil’s advocate, consensus, decision trees, group decision-making