OB Chapter 8 – Communication Process, Barriers & Media Use – 2025 Exam Q&A (BUS210)

This latest exam-focused Q&A document for Organizational Behavior Chapter 8 (2025/2026) covers key concepts related to interpersonal and organizational communication, ideal for students in BUS210, Organizational Communication, Business Management, or Human Resources programs. It details the communication process from sender to receiver, including critical stages like encoding, decoding, and the use of a medium. Students will learn how noise, filtering, and selective perception interfere with message clarity. The resource also explains modern workplace communication challenges such as information overload, semantic misunderstandings, jargon usage, and reliance on the grapevine for informal communication. Additionally, it touches on storytelling as a tool for effective message delivery, crucial conversations where emotional stakes are high, and the role of public relations in managing external communications. Each term is paired with its correct definition, reinforcing theoretical knowledge and applied understanding for assessments. This guide is designed for quick recall and deep comprehension of communication dynamics in professional environments. Keywords: communication process, sender and receiver, encoding, decoding, noise, selective perception, information overload, grapevine, jargon, semantics, public relations, crucial conversations, BUS210, organizational communication, OB chapter 8