HRT 3500 2 Exam Questions with Correct Answers Latest Update 2025/2026
Managers at a resort orient new employees to their new environment by having them follow an
experienced employee around. The primary problem with this approach is that - Answers the
new employee will learn both the good and bad habits of the employee conducting the
orientation.
The general manager of a small hotel is conducting a general property orientation for new hires.
Which is a benefit of the general property orientation to the company? - Answers Ensures that
required standards will be maintained
The rate at which employees leave a company or work unit is called - Answers turnover.
Which question might a new employee ask at orientation? - Answers What is the organization's
mission?
The manner in which an employee conducts themselves is called - Answers behavior.
A new housekeeper has been through the company's welcoming lunch and learned the
company's culture. He is anxious about his new position. What is the next step in the
socialization process? - Answers Address stress
The dominant personality of the organization is called its - Answers culture.
General property orientations and specific job orientations often cover different kinds of
information. Which types of information would you most expect to see covered in a well-
designed general property orientation? - Answers Information about job-related issues such as
company mission statement, policies, and procedures
In a hotel, new front desk agents are given multiple opportunities to succeed. Which aspect of
socialization strategy is related to the number of changes a new employee is given to succeed?
- Answers Tournament vs. content
Research shows that an organization that is gender and ethnically diverse is more likely to have
- Answers increased revenue.
A new hire at a hotel has finished her orientation and training. When should her manager
schedule an orientation follow-up meeting with her? - Answers A week later
A human resources manager is preparing a package for new employees to help them
understand and get acquainted with the organization's policies, procedures, and facilities. This
is known as - Answers an orientation kit.
A relatively new guestroom attendant is called upon to help socialize a brand-new employee in
an all-inclusive resort. Her job performance to date has been marginally acceptable. Research
shows that it may be better to have marginal employees socialize newcomers because -
, Answers the performance of marginal employees often improves as the new employee is
socialized.
The manager of a restaurant wants each of his employees to be given fair treatment,
opportunities, and advancement. The manager is exhibiting - Answers equity.
When employees feel a part of their team and the larger organization, no matter what their
identity, they are experiencing - Answers inclusion
The general manager of an all-inclusive resort notices that new hires are not learning their jobs
very quickly. The general manager should direct departmental managers to examine their
training programs and - Answers specific job orientation program
A new employee at a large resort has gone through orientation. She knows the layout of the
facility, the departments in the organization, and all the basic rules and procedures. She resists
the idea of going through a socialization program because she doesn't like making small talk.
She does not know that the real purpose of a socialization program is to - Answers introduce
her to the values, norms, and behaviors consistent with success in the organization.
Using nametags or a buddy system is a helpful way to introduce new employees to - Answers
fellow coworkers
The process in which employees learn what is expected of them at work, including both the
written and unwritten rules of behavior, is called - Answers socialization.
In an organization, who is best able to socialize new hires? - Answers Varied employees and
manager
A human resource representative at a large property is conducting a general property
orientation for new hires. Which is a benefit of the general property orientation to the employee?
- Answers Introduces the organization's mission and values to employees
A catering company has hired new employees. They are being introduced to the work
environment in which their work will be completed. This is called - Answers orientation.
Orientation programs are designed to reduce - Answers stress.
A human resources manager is preparing an orientation for new hires at a large property. Which
approach should the human resources manager avoid? - Answers Emphasizing the need for
employees to complete paperwork
A hotel has its new orientation program in place. The general manager has decided that new
hires will work in relatively easy jobs until they get a feel for the work and get familiar with the
industry. This approach is known as - Answers a Mickey Mouse approach.
When a hotel hires new staff, the manager goes out of his way to make them feel a part of the
Managers at a resort orient new employees to their new environment by having them follow an
experienced employee around. The primary problem with this approach is that - Answers the
new employee will learn both the good and bad habits of the employee conducting the
orientation.
The general manager of a small hotel is conducting a general property orientation for new hires.
Which is a benefit of the general property orientation to the company? - Answers Ensures that
required standards will be maintained
The rate at which employees leave a company or work unit is called - Answers turnover.
Which question might a new employee ask at orientation? - Answers What is the organization's
mission?
The manner in which an employee conducts themselves is called - Answers behavior.
A new housekeeper has been through the company's welcoming lunch and learned the
company's culture. He is anxious about his new position. What is the next step in the
socialization process? - Answers Address stress
The dominant personality of the organization is called its - Answers culture.
General property orientations and specific job orientations often cover different kinds of
information. Which types of information would you most expect to see covered in a well-
designed general property orientation? - Answers Information about job-related issues such as
company mission statement, policies, and procedures
In a hotel, new front desk agents are given multiple opportunities to succeed. Which aspect of
socialization strategy is related to the number of changes a new employee is given to succeed?
- Answers Tournament vs. content
Research shows that an organization that is gender and ethnically diverse is more likely to have
- Answers increased revenue.
A new hire at a hotel has finished her orientation and training. When should her manager
schedule an orientation follow-up meeting with her? - Answers A week later
A human resources manager is preparing a package for new employees to help them
understand and get acquainted with the organization's policies, procedures, and facilities. This
is known as - Answers an orientation kit.
A relatively new guestroom attendant is called upon to help socialize a brand-new employee in
an all-inclusive resort. Her job performance to date has been marginally acceptable. Research
shows that it may be better to have marginal employees socialize newcomers because -
, Answers the performance of marginal employees often improves as the new employee is
socialized.
The manager of a restaurant wants each of his employees to be given fair treatment,
opportunities, and advancement. The manager is exhibiting - Answers equity.
When employees feel a part of their team and the larger organization, no matter what their
identity, they are experiencing - Answers inclusion
The general manager of an all-inclusive resort notices that new hires are not learning their jobs
very quickly. The general manager should direct departmental managers to examine their
training programs and - Answers specific job orientation program
A new employee at a large resort has gone through orientation. She knows the layout of the
facility, the departments in the organization, and all the basic rules and procedures. She resists
the idea of going through a socialization program because she doesn't like making small talk.
She does not know that the real purpose of a socialization program is to - Answers introduce
her to the values, norms, and behaviors consistent with success in the organization.
Using nametags or a buddy system is a helpful way to introduce new employees to - Answers
fellow coworkers
The process in which employees learn what is expected of them at work, including both the
written and unwritten rules of behavior, is called - Answers socialization.
In an organization, who is best able to socialize new hires? - Answers Varied employees and
manager
A human resource representative at a large property is conducting a general property
orientation for new hires. Which is a benefit of the general property orientation to the employee?
- Answers Introduces the organization's mission and values to employees
A catering company has hired new employees. They are being introduced to the work
environment in which their work will be completed. This is called - Answers orientation.
Orientation programs are designed to reduce - Answers stress.
A human resources manager is preparing an orientation for new hires at a large property. Which
approach should the human resources manager avoid? - Answers Emphasizing the need for
employees to complete paperwork
A hotel has its new orientation program in place. The general manager has decided that new
hires will work in relatively easy jobs until they get a feel for the work and get familiar with the
industry. This approach is known as - Answers a Mickey Mouse approach.
When a hotel hires new staff, the manager goes out of his way to make them feel a part of the
