1|Page
CABIN SERVICE SUPERVISORS TEST 2025 WITH 150
PRACTICE QUESTIONS AND CORRECT ANSWERS/
LATEST CSS TEST (CABIN SERVICE SUPERVISORS)
2025
What labels or markings must a child restraint system
not manufactured in the U.S. bear? - ...ANSWER...✓✓(1)
Approved by foreign government
(2) Manufactured by UN standards
121.580 - ...ANSWER...✓✓No person may assault, threaten,
intimidate, or interfere in performance of the
crewmember's duties aboard an aircraft being operated
under this part.
CRM - ...ANSWER...✓✓Crew Resource Managment
Purpose of CRM - ...ANSWER...✓✓Maximize flight safety
by minimizing accidents caused by human error.
,2|Page
Threat - ...ANSWER...✓✓Any situation, behavior, feeling,
work, or phrase that alerts a crewmember to a possible
problem or unsafe situation.
TEM - ...ANSWER...✓✓Threat and Error Management
CRM and TEM - ...ANSWER...✓✓Form the foundation
necessary to manage risk, and should enable flight
attendants to achieve their primary goal of a safe flight by
promoting vigilance vs. complacency.
Four elements of CRM - ...ANSWER...✓✓Authority,
Participation, Assertiveness, and Respect
The foundation of the four elements of CRM -
...ANSWER...✓✓Increase efficiency with how the
crewmembers interact by focusing them of
communication skills, teamwork, workload management,
and decision making.
The four elements allow crewmembers to: -
...ANSWER...✓✓(1) Manage operational complexities
(threats)
,3|Page
(2) Manage crew errors (error management)
Elements- Authority - ...ANSWER...✓✓Starts with the
captain, but everyone has authority over someone.
Elements- Participation - ...ANSWER...✓✓Sharing of ideas
as a team
Elements- Assertiveness - ...ANSWER...✓✓Ensuring your
opinion is heard (not the same as aggression)
Elements- Respect - ...ANSWER...✓✓Respect whatever
role every person has
Skills- Communication - ...ANSWER...✓✓-Identify and
verbalize mistakes
-Clearly state operational decisions
-Ask questions and seek information
Three types of cabin crew errors - ...ANSWER...✓✓(1)
Procedural
(2) Operational
, 4|Page
(3) Communication
Procedural Error - ...ANSWER...✓✓SOPs are modified or
not followed intentionally
Operational Error - ...ANSWER...✓✓Mistake or judgement
error
Communication - ...ANSWER...✓✓Inaccurate exchange of
information
A company policy may supercede a FAR if it is- -
...ANSWER...✓✓More restrictive
(Policy) No scuba diving - ...ANSWER...✓✓24 hours prior
(Policy) No giving blood - ...ANSWER...✓✓72 hours prior
How does an airplane fly? - ...ANSWER...✓✓Thrust is
greater than drag
Lift is greater than weight
CABIN SERVICE SUPERVISORS TEST 2025 WITH 150
PRACTICE QUESTIONS AND CORRECT ANSWERS/
LATEST CSS TEST (CABIN SERVICE SUPERVISORS)
2025
What labels or markings must a child restraint system
not manufactured in the U.S. bear? - ...ANSWER...✓✓(1)
Approved by foreign government
(2) Manufactured by UN standards
121.580 - ...ANSWER...✓✓No person may assault, threaten,
intimidate, or interfere in performance of the
crewmember's duties aboard an aircraft being operated
under this part.
CRM - ...ANSWER...✓✓Crew Resource Managment
Purpose of CRM - ...ANSWER...✓✓Maximize flight safety
by minimizing accidents caused by human error.
,2|Page
Threat - ...ANSWER...✓✓Any situation, behavior, feeling,
work, or phrase that alerts a crewmember to a possible
problem or unsafe situation.
TEM - ...ANSWER...✓✓Threat and Error Management
CRM and TEM - ...ANSWER...✓✓Form the foundation
necessary to manage risk, and should enable flight
attendants to achieve their primary goal of a safe flight by
promoting vigilance vs. complacency.
Four elements of CRM - ...ANSWER...✓✓Authority,
Participation, Assertiveness, and Respect
The foundation of the four elements of CRM -
...ANSWER...✓✓Increase efficiency with how the
crewmembers interact by focusing them of
communication skills, teamwork, workload management,
and decision making.
The four elements allow crewmembers to: -
...ANSWER...✓✓(1) Manage operational complexities
(threats)
,3|Page
(2) Manage crew errors (error management)
Elements- Authority - ...ANSWER...✓✓Starts with the
captain, but everyone has authority over someone.
Elements- Participation - ...ANSWER...✓✓Sharing of ideas
as a team
Elements- Assertiveness - ...ANSWER...✓✓Ensuring your
opinion is heard (not the same as aggression)
Elements- Respect - ...ANSWER...✓✓Respect whatever
role every person has
Skills- Communication - ...ANSWER...✓✓-Identify and
verbalize mistakes
-Clearly state operational decisions
-Ask questions and seek information
Three types of cabin crew errors - ...ANSWER...✓✓(1)
Procedural
(2) Operational
, 4|Page
(3) Communication
Procedural Error - ...ANSWER...✓✓SOPs are modified or
not followed intentionally
Operational Error - ...ANSWER...✓✓Mistake or judgement
error
Communication - ...ANSWER...✓✓Inaccurate exchange of
information
A company policy may supercede a FAR if it is- -
...ANSWER...✓✓More restrictive
(Policy) No scuba diving - ...ANSWER...✓✓24 hours prior
(Policy) No giving blood - ...ANSWER...✓✓72 hours prior
How does an airplane fly? - ...ANSWER...✓✓Thrust is
greater than drag
Lift is greater than weight
