IAHSS EXAM , MOST RECENT EXAM 2025/2026 ACTUAL
COMPREHENSIVE FREQUENTLY MOST TESTED REAL
EXAM QUESTIONS AND VERIFIED SOLUTIONS (100%
CORRECT ANSWERS) /GET IT 100% ACCURATE!!
ALREADY GRADED A+ | NEWEST EXAM | JUST
RELEASED!!
Three powerful reason for learning to provide great
customer service -
ANSWER-More job satisfaction; Less stress and hassle;
More job success.
What do customers want? - ANSWER-Problems solved,
acknowledgement and
understanding, someone displaying effort to help, someone
willing to listen,
offered choices and options, help provided at a
reasonable speed,
confidentiality maintained, importance of request affirmed, feel,
like they are the
reason for someone's work, courteous and
attentive treatment.
How can you provide better customer service? - ANSWER-
Acknowledge the customer's needs, Allow venting,
acknowledge that the customer is part of the business,
,apologize for the perceived inconvenience, use appropriate
body language, do not try to match wits, use appropriate
communication, arrange follow-up, display common courtesy,
finish off and follow up on the encounter, ask appropriate
probing questions, provide alternatives, provide explanations,
know when to refer to supervisor, set limits when appropriate,
summarize the conversation when needed, say thank you, use
the customer's name if appropriate.
Which of the following is NOT one of the classifications
of healthcare
organizations in Chapter one? - ANSWER-
Individual healthcare.
Which of the following is NOT a risk issue for healthcare? -
ANSWER-High
percentage of technical and
professional staff.
Which of the following is usually at the top of the
organizational chart? -
ANSWER-Board of
Directors
Which of the following statements best describes employees?
- ANSWER-All
staff directly employed by the
facility.
,Security uses senior management's endorsement to
build what kind of
program? - ANSWER-Strong and
effective.
How many federal laws regulate private security? - ANSWER-
Zero
Why are security cameras NOT allowed to be placed in a
locker room? -
ANSWER-Invasion of
privacy
Proprietary security officers operate under which authority to
act? - ANSWER-
Agent of the
owner
What is the Constitutional foundation or grounds for most
arrests, searches, and
seizures? - ANSWER-Probable
cause
Which phase of emergency management includes activities
(such as training,
exercises, and the acquisition of emergency equipment and
supplies) that
prepare the facility foe an emergency? - ANSWER-
Preparedness
, Where can terrorism occur in the world? - ANSWER-Anywhere
in the world
A class B fire extinguisher is used to fight what kind of
fire? - ANSWER-
Flammable
liquid fire
What is the most important concept to remember about
MRI safety? -
ANSWER-The magnet is always on. It is never off. It is
always a magnet.
The Job Action Sheet, or job description, is the key to the
Incident Command
System's scalability and ease of use. Which of the following
does the Job Action Sheet NOT tell responding personnel? -
ANSWER-How long they are expected to maintain their function
Medical identity theft, in which a criminal uses another's
identity to receive treatment, can result in what? - ANSWER-
Medical costs charged to the identity theft victim, who did not
receive the treatment
Potential insurance issues for the person whose personal
information was used
COMPREHENSIVE FREQUENTLY MOST TESTED REAL
EXAM QUESTIONS AND VERIFIED SOLUTIONS (100%
CORRECT ANSWERS) /GET IT 100% ACCURATE!!
ALREADY GRADED A+ | NEWEST EXAM | JUST
RELEASED!!
Three powerful reason for learning to provide great
customer service -
ANSWER-More job satisfaction; Less stress and hassle;
More job success.
What do customers want? - ANSWER-Problems solved,
acknowledgement and
understanding, someone displaying effort to help, someone
willing to listen,
offered choices and options, help provided at a
reasonable speed,
confidentiality maintained, importance of request affirmed, feel,
like they are the
reason for someone's work, courteous and
attentive treatment.
How can you provide better customer service? - ANSWER-
Acknowledge the customer's needs, Allow venting,
acknowledge that the customer is part of the business,
,apologize for the perceived inconvenience, use appropriate
body language, do not try to match wits, use appropriate
communication, arrange follow-up, display common courtesy,
finish off and follow up on the encounter, ask appropriate
probing questions, provide alternatives, provide explanations,
know when to refer to supervisor, set limits when appropriate,
summarize the conversation when needed, say thank you, use
the customer's name if appropriate.
Which of the following is NOT one of the classifications
of healthcare
organizations in Chapter one? - ANSWER-
Individual healthcare.
Which of the following is NOT a risk issue for healthcare? -
ANSWER-High
percentage of technical and
professional staff.
Which of the following is usually at the top of the
organizational chart? -
ANSWER-Board of
Directors
Which of the following statements best describes employees?
- ANSWER-All
staff directly employed by the
facility.
,Security uses senior management's endorsement to
build what kind of
program? - ANSWER-Strong and
effective.
How many federal laws regulate private security? - ANSWER-
Zero
Why are security cameras NOT allowed to be placed in a
locker room? -
ANSWER-Invasion of
privacy
Proprietary security officers operate under which authority to
act? - ANSWER-
Agent of the
owner
What is the Constitutional foundation or grounds for most
arrests, searches, and
seizures? - ANSWER-Probable
cause
Which phase of emergency management includes activities
(such as training,
exercises, and the acquisition of emergency equipment and
supplies) that
prepare the facility foe an emergency? - ANSWER-
Preparedness
, Where can terrorism occur in the world? - ANSWER-Anywhere
in the world
A class B fire extinguisher is used to fight what kind of
fire? - ANSWER-
Flammable
liquid fire
What is the most important concept to remember about
MRI safety? -
ANSWER-The magnet is always on. It is never off. It is
always a magnet.
The Job Action Sheet, or job description, is the key to the
Incident Command
System's scalability and ease of use. Which of the following
does the Job Action Sheet NOT tell responding personnel? -
ANSWER-How long they are expected to maintain their function
Medical identity theft, in which a criminal uses another's
identity to receive treatment, can result in what? - ANSWER-
Medical costs charged to the identity theft victim, who did not
receive the treatment
Potential insurance issues for the person whose personal
information was used
