MHA 701 - ORG BEHAVIOR QUESTIONS & ANSWERS
Organizational behavior analyzes the entire organization and is a macro perspective
since the organization is the unit being examined. - Answer -False
A single entity owning and operating all of the segments providing health care including
preventative services, specialized and primary ambulatory care, acute care, subacute
care, long-term care, home health care, as well as a health plan is an example of which
of the following? - Answer -Vertical Integration
Theory Y states that employees are unintelligent and lazy. - Answer -False
_____________________ has evolved to meet the need for better technology and
information infrastructure that allows for information sharing, patient care management,
and cost control? - Answer -Virtual Integration
The classical approach to management focused on the human relations aspect in the
workplace. - Answer -False
Organizational Behavior (OB) is the study of individuals, groups, and organizations. -
Answer -False
Which of the following emphasizes systems, processes, procedures, and so forth for
personnel management and is usually housed in a functional unit within organizations? -
Answer -Human Resources Management (HRM)
A major outcome of the interviewing program associated with the Hawthorne Studies
was that researchers discovered that workers were isolated, unrelated individuals. -
Answer -False
The ____________________ is the bias that occurs when people know they are being
studied. - Answer -Hawthorne Effect
Scientific management was significant to the development of organizational behavior
because it demonstrated the important influence of human factors on worker
productivity. - Answer -False
Provisions from which piece of legislation, such as Medicare increased focus on chronic
disease prevention, new models of care for reducing re-hospitalizations, improved care
coordination, and annual screening for cognitive impairment will assist with changing
attitudes toward elderly patients? - Answer -2010 Affordable Care Act
, According to Hofstede's research, which dimension is the measure of how a society
deals with physical and intellectual inequalities and how the culture applies power and
wealth relative to its inequalities? - Answer -Power Distance
Cultural differences have no effect on provider-patient relationships. - Answer -False
Minority patients who have a choice are more likely to select health care providers of
their own racial or ethnic background and are generally more satisfied with the care they
receive from minority professionals. - Answer -True
Although valid 20 years ago, Hofstede's Cultural Dimensions are no longer applicable to
understanding the influence national culture has on organizational and managerial
behaviors. - Answer -False
Because of our increasingly diverse population, health care professionals need to be
concerned about their cultural competency, which is the same as cultural awareness or
sensitivity. - Answer -False
The health care industry has been a leader for embracing diversity management. -
Answer -False
Due to the extensive training physicians receive in the care and management of
geriatric patients, ageism is not an issue in the health care industry. - Answer -False
According to the Institute of Medicine, research demonstrates that there are no
variations in the rates of medical procedures by race and that all patients receive equal
treatment. - Answer -False
Millennials will be the fastest-growing segment of the working population. - Answer -
True
Managers make attributions about employees based on consistency and distinctiveness
as well as the extent to which an employee's performance is the same or different from
other employees, otherwise known as: - Answer -Consensus
The tri-component model suggests that human attitudes have three factors. They are: -
Answer -Actions, Beliefs, Feelings
Which of the following are part of the "Big 5" personality traits measured with personality
tests? - Answer -Openness, Extraversion, Agreeableness, Neuroticism (other is
Conscientiousness)
Festinger (1957) suggested to refer to which of the following when we perceive an
inconsistency between two or more of our internal attitudes or between our behavior
and attitudes. - Answer -Cognitive Dissonance
Organizational behavior analyzes the entire organization and is a macro perspective
since the organization is the unit being examined. - Answer -False
A single entity owning and operating all of the segments providing health care including
preventative services, specialized and primary ambulatory care, acute care, subacute
care, long-term care, home health care, as well as a health plan is an example of which
of the following? - Answer -Vertical Integration
Theory Y states that employees are unintelligent and lazy. - Answer -False
_____________________ has evolved to meet the need for better technology and
information infrastructure that allows for information sharing, patient care management,
and cost control? - Answer -Virtual Integration
The classical approach to management focused on the human relations aspect in the
workplace. - Answer -False
Organizational Behavior (OB) is the study of individuals, groups, and organizations. -
Answer -False
Which of the following emphasizes systems, processes, procedures, and so forth for
personnel management and is usually housed in a functional unit within organizations? -
Answer -Human Resources Management (HRM)
A major outcome of the interviewing program associated with the Hawthorne Studies
was that researchers discovered that workers were isolated, unrelated individuals. -
Answer -False
The ____________________ is the bias that occurs when people know they are being
studied. - Answer -Hawthorne Effect
Scientific management was significant to the development of organizational behavior
because it demonstrated the important influence of human factors on worker
productivity. - Answer -False
Provisions from which piece of legislation, such as Medicare increased focus on chronic
disease prevention, new models of care for reducing re-hospitalizations, improved care
coordination, and annual screening for cognitive impairment will assist with changing
attitudes toward elderly patients? - Answer -2010 Affordable Care Act
, According to Hofstede's research, which dimension is the measure of how a society
deals with physical and intellectual inequalities and how the culture applies power and
wealth relative to its inequalities? - Answer -Power Distance
Cultural differences have no effect on provider-patient relationships. - Answer -False
Minority patients who have a choice are more likely to select health care providers of
their own racial or ethnic background and are generally more satisfied with the care they
receive from minority professionals. - Answer -True
Although valid 20 years ago, Hofstede's Cultural Dimensions are no longer applicable to
understanding the influence national culture has on organizational and managerial
behaviors. - Answer -False
Because of our increasingly diverse population, health care professionals need to be
concerned about their cultural competency, which is the same as cultural awareness or
sensitivity. - Answer -False
The health care industry has been a leader for embracing diversity management. -
Answer -False
Due to the extensive training physicians receive in the care and management of
geriatric patients, ageism is not an issue in the health care industry. - Answer -False
According to the Institute of Medicine, research demonstrates that there are no
variations in the rates of medical procedures by race and that all patients receive equal
treatment. - Answer -False
Millennials will be the fastest-growing segment of the working population. - Answer -
True
Managers make attributions about employees based on consistency and distinctiveness
as well as the extent to which an employee's performance is the same or different from
other employees, otherwise known as: - Answer -Consensus
The tri-component model suggests that human attitudes have three factors. They are: -
Answer -Actions, Beliefs, Feelings
Which of the following are part of the "Big 5" personality traits measured with personality
tests? - Answer -Openness, Extraversion, Agreeableness, Neuroticism (other is
Conscientiousness)
Festinger (1957) suggested to refer to which of the following when we perceive an
inconsistency between two or more of our internal attitudes or between our behavior
and attitudes. - Answer -Cognitive Dissonance
