MGMT 309 EXAM 1 - WESNER ONLINE
organization - Answer -group of people working together in a structure and coordinated
fashion to achieve a set of goals
what are the 4 areas of management in organizations? - Answer -planning/decision
making, organization, lead, contolling
how are goals attained? - Answer -efficiently and effectively
define efficient - Answer -using resources wisely and in a cost effective way, about
money and people
define effective - Answer -making the right decisions and successfully implementing
them
define top managers - Answer -the small group of people who manage the overall
organization, create the organization's goals, overall strategy, and operating policies
define middle managers - Answer -primarily responsible for implementing the policies
and plans of top managers, also supervise and coordinate the activities of lower level
managers, filter for info that goes upstairs and downstairs
define first-line managers - Answer -Lowest level. Manage the work of non-managerial
employees who typically are involved with producing the organization's products or
servicing the organizations customers. AKA shift managers, district managers,
department managers, or office managers.
what are the 5 main areas of an organization? - Answer -marketing, financial,
operations, HR, administration
what was Prof Wesner's example about how an organization runs regarding the
different areas? - Answer -When we think about structure, it's not a walled silo, it's a
perforated silo, the individuals within th groups need to communicate with each other
and be on the same page
interpersonal roles - Answer -figurehead, leader, liaison
informational roles - Answer -monitor, disseminator, spokesperson
decisional roles - Answer -entrepreneur, disturbance handler, resource allocator,
negotiator
what are the basic managerial skills necessary? - Answer -tech, interpersonal,
conceptual, diagnostic, communication, decision making, time manangement
, define the science of management - Answer -assumes that problems are logical,
rational, objective, that we can work through a process and figure something out,
requires use of tech, diagnostic and decision making skills
define the art of management - Answer -making decisions and solving problems using
a blend of intuition, experience, instinct, and personal insights, creativity
define profit organizations - Answer -seeking profit, primary goal is making money,
advancing capital, makes organization grow
define non-profit organizations - Answer -gov't organizations, educational, healthcare
facilities, community/social/spiritual settings
what is changing in the workforce today? - Answer -increasing diversity, work ethics,
gender, age, more attractive environments
All ________, regardless of whether they are large or small, profit-seeking or not-for-
profit, domestic or multinational, use some combination of human, financial, physical,
and information resources to achieve their goals. - Answer -managers
theory - Answer -a conceptual framework for organizing knowledge so we know how to
use it
when did management truly form? - Answer -in the 1800's when we went from local
farmer/gatherers to the Industrial Revolution (Henry Ford the assembly line)
What are the two forms of classical management perspective? - Answer -scientific and
administrative management
what is scientific management - Answer -ways to improve production of individual
works, simple tasks, Babbage
what is administrative management? - Answer -focuses on managing the total
organization, keeps works motivated, Owen
What are the 4 steps of the scientific management? - Answer -1. develop a science for
each element of the job to replace old rule of thumb methods
2. scientifically select employees, then train them to do the job
3. supervise employees to make sure they follow the prescribed methods for performing
their jobs
4. continue to plan the work, but use the works to get the work done
saw works soldering or deliberately working below their potential, created the 4 scientific
steps of management - Answer -Frederick Taylor
organization - Answer -group of people working together in a structure and coordinated
fashion to achieve a set of goals
what are the 4 areas of management in organizations? - Answer -planning/decision
making, organization, lead, contolling
how are goals attained? - Answer -efficiently and effectively
define efficient - Answer -using resources wisely and in a cost effective way, about
money and people
define effective - Answer -making the right decisions and successfully implementing
them
define top managers - Answer -the small group of people who manage the overall
organization, create the organization's goals, overall strategy, and operating policies
define middle managers - Answer -primarily responsible for implementing the policies
and plans of top managers, also supervise and coordinate the activities of lower level
managers, filter for info that goes upstairs and downstairs
define first-line managers - Answer -Lowest level. Manage the work of non-managerial
employees who typically are involved with producing the organization's products or
servicing the organizations customers. AKA shift managers, district managers,
department managers, or office managers.
what are the 5 main areas of an organization? - Answer -marketing, financial,
operations, HR, administration
what was Prof Wesner's example about how an organization runs regarding the
different areas? - Answer -When we think about structure, it's not a walled silo, it's a
perforated silo, the individuals within th groups need to communicate with each other
and be on the same page
interpersonal roles - Answer -figurehead, leader, liaison
informational roles - Answer -monitor, disseminator, spokesperson
decisional roles - Answer -entrepreneur, disturbance handler, resource allocator,
negotiator
what are the basic managerial skills necessary? - Answer -tech, interpersonal,
conceptual, diagnostic, communication, decision making, time manangement
, define the science of management - Answer -assumes that problems are logical,
rational, objective, that we can work through a process and figure something out,
requires use of tech, diagnostic and decision making skills
define the art of management - Answer -making decisions and solving problems using
a blend of intuition, experience, instinct, and personal insights, creativity
define profit organizations - Answer -seeking profit, primary goal is making money,
advancing capital, makes organization grow
define non-profit organizations - Answer -gov't organizations, educational, healthcare
facilities, community/social/spiritual settings
what is changing in the workforce today? - Answer -increasing diversity, work ethics,
gender, age, more attractive environments
All ________, regardless of whether they are large or small, profit-seeking or not-for-
profit, domestic or multinational, use some combination of human, financial, physical,
and information resources to achieve their goals. - Answer -managers
theory - Answer -a conceptual framework for organizing knowledge so we know how to
use it
when did management truly form? - Answer -in the 1800's when we went from local
farmer/gatherers to the Industrial Revolution (Henry Ford the assembly line)
What are the two forms of classical management perspective? - Answer -scientific and
administrative management
what is scientific management - Answer -ways to improve production of individual
works, simple tasks, Babbage
what is administrative management? - Answer -focuses on managing the total
organization, keeps works motivated, Owen
What are the 4 steps of the scientific management? - Answer -1. develop a science for
each element of the job to replace old rule of thumb methods
2. scientifically select employees, then train them to do the job
3. supervise employees to make sure they follow the prescribed methods for performing
their jobs
4. continue to plan the work, but use the works to get the work done
saw works soldering or deliberately working below their potential, created the 4 scientific
steps of management - Answer -Frederick Taylor
