Manager - Answers someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished
First-Line Managers - Answers manage the work of nonmanagerial employees
Middle Managers - Answers manage the work of first-line managers
Top Managers - Answers responsible for making organization-wide decisions and establishing
plans and goals that affect the entire organization
Organization - Answers a deliberate arrangement of people to accomplish some specific
purpose
Efficiency - Answers doing things right - getting the most output from the least amount of input
Effectiveness - Answers doing the right things - attaining organizational goals
Management - Answers involves coordinating and overseeing the work activities of others so
that their activities are completed efficiently and effectively.
Planning - Answers Defining goals, establishing strategies to achieve goals, and developing
plans to integrate and coordinate activities
Organizing - Answers Arranging and structuring work to accomplish organizational goals
Leading - Answers Working with and through people to accomplish goals
Controlling - Answers Monitoring, comparing, and correcting work
Roles - Answers specific actions or behaviors expected of and exhibited by a manager
Interpersonal - Answers Figurehead, leader, liaison
Informational - Answers Monitor, disseminator, spokesperson
Decisional - Answers Entrepreneur, disturbance handler, resource allocator, negotiator
Technical skills - Answers Knowledge and proficiency in a specific field
Human skills - Answers The ability to work well with other people
Conceptual skills - Answers The ability to think and conceptualize about abstract and complex
situations concerning the organization
Social media - Answers forms of electronic communication through which users create online
communities to share ideas, information, personal messages, and other content