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Under Herzberg's theory of motivation, opportunities for recognition,
advancement, or more responsibility are considered ANS >>> motivational factors
Maslow's hierarchy of needs is based on several assumptions, one of which is that
ANS >>> only unsatisfied needs motivate behaviour.
Individuals who are strongly self-motivated usually ANS >>> take on challenges that
require hard work and persistence.
An individual who works hard and exhibits determination demonstrates the
quality of ____________________. ANS >>> grid
Robert works at a concert hall. To keep his job interesting, he alternates his time
among the ticket counter, security, and the refreshments counter. This is an
example of ANS >>> job rotation.
Intrapreneurship is an example of motivation through
¿ ANS >>> solicitation of employees' ideas.
, A self-fulfilling prophecy is an example of which motivational theory? ANS >>>
Expectancy theory
According to Frederick Herzberg, ____________________ represent the basic
things people consider essential to any job, such as salaries, supervision, and
working conditions. ANS >>> Maintenance Factors
Trust is a complex emotion that combines three components: ANS >>> caring,
competency, and commitment.
The technique for helping other people look at their own behaviour without
putting them on the defensive is called ____________________. ANS >>>
Constructive Criticism
Vicki cannot seem to stop thinking, over and over, about how she could have
better handled an irate customer she encountered last week. Vicki's continual
replay of thoughts is known as ____________________. ANS >>> rumination
Self-disclosure is considered a major theme of interpersonal relations because ANS
>>> it helps eliminate unnecessary guessing games.
From an interpersonal relations perspective, major forces that influence work
behaviour include ANS >>> the organizational culture, supervisory-management
personnel, and group cohesiveness.
The concept that a person's characteristics are interdependent and part of a single
employable system is referred to as the ____________________ concept. ANS >>>
Total Person