WGU-C724 OA Study Questions with
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Executive information system
A system that facilitates and supports senior managerial decisions.
Data
Unorganized data that lacks meaning.
Information
Data that has been organized in a meaningful manner.
Information system
An integrated network of components working together to convert data into
useful information; includes an input, a process, and an output; comprised of
people, processes, machines, and information technology.
Knowledge
The practical application of information.
Data, Information, and Knowledge example
Data: The number of people below the poverty line in the region is 50,000.
Information: The number of people below the poverty line increases between
2010 and 2018.
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Knowledge: The number of people below the poverty line has increased due
to stagnating wages and cuts to social programs.
Decision support system
This system uses models and statistical analysis to help decision makers solve
problems
Management information system (MIS)
Provides timely and accurate information that enables managers to manage
their departments more efficiently; analyzes performance.
Transaction processing system
information system used for processing patient admissions, employee time
cards, and purchase orders
Information management
The management of organizational processes and systems; helps the
organization reduce costs and adds value to products; helps the organization
make better managerial decisions; stores and processes data.
Information technology
The use of computer and telecommunications systems for storing, retrieving,
and sending information; comprised of hardware, software, data, and
networks.
information technology management
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the management of hardware, software, data, networks, and people that
facilitate access to information and allow the organization to achieve business
objectives.
Strategic information system
provide tools used by an organization to accomplish specific tasks to gain
competitive advantage.
Social Networking and interpersonal skills.
Enhances interpersonal and relationship-forming skills.
Porters 5 competitive forces
Intensity competitive rivalry
bargaining power of customers
bargaining power of suppliers
threat of new entrants
threat of substitutes
Network economics (network-based strategy)
the cost of adding another business participant to a business venture is small,
the potential gain is great.
Business ecosystems
Network of businesses involved in delivering a product through mutual
cooperation.
Product differentiation (business strategy)
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offering a higher quality product to differentiate from others in the market
growth (business strategy)
adding new products or new enhancements to existing products
Enterprise Resource Planning (ERP)
Involves utilizing computer technology to link various aspects of a business;
a very complex resource planning system that spans the entire business;
companies often have difficulty implementing the system.
Customer Relationship Management (CRM)
Allows for personalized communication to customers.
Knowledge Management (KM)
These systems provide tools to help manage organizational knowledge and
create value to meet business requirements and strategic goals.
chief executive officer (CEO)
also called president or managing director, is responsible for the success or
failure of the company, creating the company culture, selecting the senior
management team, setting strategy and vision, and selecting projects to fund.
chief operations officer (COO)
is the director of operations, responsible for the oversight of internal
operations on a day-to-day basis and for monitoring production quotas
chief financial officer (CFO)
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