Chipotle ServiCe Manager validation exaM neweSt 2025/2026
with CoMplete QueStionS and CorreCt anSwerS |already
graded a+||Brand new verSion!
Expectations of Service Manager - ANSWER-Serve safe food that looks delicious
Take ownership of the FOH
Create an inviting atmosphere
Achieve excellent throughput
Lead the shift as MOD
Excellent guest experience - ANSWER-Great food (taste, appearance and availability of safe,
delicious food)
Great feel (the atmosphere of the store as well as our hospitality
Great flow (speed of the front line; accuracy of the second make line)
Be and look your best - ANSWER-smile/eye contact
speak clearly/be energetic
be polite and thank guests
keep store clean/keep yourself presentable
answer phone enthusiastically after the second ring
be guest obsessed - ANSWER-guests always come first
get on the line
act with cheerful readiness
anticipate needs
, customize with a smile
surprise and delight - ANSWER-learn/remember guests names and/or orders
nurture our newbies
reward our regulars
perform table touches
be the town mayor
make it right (BLAST) - ANSWER-Believe them
Listen to them
Apologize
Solve the issue
Thank them
Asking customer if they know about rewards: yes - ANSWER-offer to answer any questions about
the program
Asking customer if they know about rewards: no - ANSWER-if they are very interested, tell them
how they can set it up
if they want more info, be able to describe the program and give a bag stuffer
if they do not seem interested, don't pressure them
Throughput Fundamentals - ANSWER-Expeditor
Linebacker
Mise En place
Aces in places
Digital
Tortilla - ANSWER-be energetic, set the pace for the line and help clear bottlenecks
with CoMplete QueStionS and CorreCt anSwerS |already
graded a+||Brand new verSion!
Expectations of Service Manager - ANSWER-Serve safe food that looks delicious
Take ownership of the FOH
Create an inviting atmosphere
Achieve excellent throughput
Lead the shift as MOD
Excellent guest experience - ANSWER-Great food (taste, appearance and availability of safe,
delicious food)
Great feel (the atmosphere of the store as well as our hospitality
Great flow (speed of the front line; accuracy of the second make line)
Be and look your best - ANSWER-smile/eye contact
speak clearly/be energetic
be polite and thank guests
keep store clean/keep yourself presentable
answer phone enthusiastically after the second ring
be guest obsessed - ANSWER-guests always come first
get on the line
act with cheerful readiness
anticipate needs
, customize with a smile
surprise and delight - ANSWER-learn/remember guests names and/or orders
nurture our newbies
reward our regulars
perform table touches
be the town mayor
make it right (BLAST) - ANSWER-Believe them
Listen to them
Apologize
Solve the issue
Thank them
Asking customer if they know about rewards: yes - ANSWER-offer to answer any questions about
the program
Asking customer if they know about rewards: no - ANSWER-if they are very interested, tell them
how they can set it up
if they want more info, be able to describe the program and give a bag stuffer
if they do not seem interested, don't pressure them
Throughput Fundamentals - ANSWER-Expeditor
Linebacker
Mise En place
Aces in places
Digital
Tortilla - ANSWER-be energetic, set the pace for the line and help clear bottlenecks
