Management Information Systems Exam 1
terms Study Guide
data - -raw facts
-information - -collection of facts organized in such a way that they have value beyond the
facts themselves
-What is the value of information? - -its directly linked to how it helps deciison makers
achieve their organization's goals
-What is an Information System? - -A set of interrelated components that collect,
manipulate, store, and disseminate data and information and provide feedback to meet an
objective (THIS PROCESS COULD BE MANUAL OR COMPUTERIZED)
-hardware - -computer equipment used to perform input, processing, and output activities
-software - -computer programs that govern the operation of the computer
-database - -an organized collection of facts and information, typically consisting of two or
more related data files
-telecommunications - -the electronic transmission of signals for communications which
enables organizations to carry out their processes and tasks
-people - -the most important element in most CBIS; includes people who manage, run,
program, and maintain the system
-procedures - -includes the strategies, policies, methods and rules for using the CBIS;
procedures for operations, maintenance, security
-What is systems development? - -The activity of creating new business systems or
modifying existing business systems using internal or external resources
-What are the 5 Systems Development Stages? - -Investigation, Analysis, Design,
Implementation, Maintenance & review IADIM
-Organization - -a formal collection of people and other resources established to
accomplish a set of goals
-value chain - -a series of activities that includes inbound logistics, warehouse & storage,
production, finished product storage, outboun logistics, marketing & sales, and customer
service
, -organizational culture - -major understandings and assumptions of a business or other
organization
-organizational change - -how organizations plan for, implement, and handle change
-technology diffusion - -a measure of how widely technology is spread throughout an
organization
-technology infusion - -is the exten to which technology permeates an area or department
-technology acceptance model TAM - -specifies the factors that can lead to higher
acceptance and usage of technology in an organization
-competitive advantage - -a significant and (ideally) long-term benefit to a company over
its competition
-Factors that lead firms to seek competitive advantage - -rivalry among existing
competitors, threats of new entrants, threat of substitute produts and services, bargaining
power of customers, bargaining power of suppliers (cost efficiency is generally not a
motive for seeking competitive advantage)
-three stages in the use of "IS" - -cost reduction and productivity, competitive advantage,
and performance based management
-Performance is used to evaluate the contributions (value & cost) of the IS (six phases) - -
Productivity= (Output/Input) * 100 OI
Return on Investment (ROI)
Earnings growth
Market Share
Customer Awareness and satisfaction
Total Cost of Ownership
-Roles, Functions, and careers in "IS" - -Executive management, Operationss, Systems
Development, Support
-A computer is a device that - -Accepts input, Processes data, Stores data,Produces output
-A computer system includes - -Hardware—the physical components
Software—the programs or lists of instructions
-Architecture or configuration means - -is the design of the computer (what the computer
consists of)
-Specification - -is the technical detail about each component (how fast is the printer)
-Types of computers - -Hand-held
terms Study Guide
data - -raw facts
-information - -collection of facts organized in such a way that they have value beyond the
facts themselves
-What is the value of information? - -its directly linked to how it helps deciison makers
achieve their organization's goals
-What is an Information System? - -A set of interrelated components that collect,
manipulate, store, and disseminate data and information and provide feedback to meet an
objective (THIS PROCESS COULD BE MANUAL OR COMPUTERIZED)
-hardware - -computer equipment used to perform input, processing, and output activities
-software - -computer programs that govern the operation of the computer
-database - -an organized collection of facts and information, typically consisting of two or
more related data files
-telecommunications - -the electronic transmission of signals for communications which
enables organizations to carry out their processes and tasks
-people - -the most important element in most CBIS; includes people who manage, run,
program, and maintain the system
-procedures - -includes the strategies, policies, methods and rules for using the CBIS;
procedures for operations, maintenance, security
-What is systems development? - -The activity of creating new business systems or
modifying existing business systems using internal or external resources
-What are the 5 Systems Development Stages? - -Investigation, Analysis, Design,
Implementation, Maintenance & review IADIM
-Organization - -a formal collection of people and other resources established to
accomplish a set of goals
-value chain - -a series of activities that includes inbound logistics, warehouse & storage,
production, finished product storage, outboun logistics, marketing & sales, and customer
service
, -organizational culture - -major understandings and assumptions of a business or other
organization
-organizational change - -how organizations plan for, implement, and handle change
-technology diffusion - -a measure of how widely technology is spread throughout an
organization
-technology infusion - -is the exten to which technology permeates an area or department
-technology acceptance model TAM - -specifies the factors that can lead to higher
acceptance and usage of technology in an organization
-competitive advantage - -a significant and (ideally) long-term benefit to a company over
its competition
-Factors that lead firms to seek competitive advantage - -rivalry among existing
competitors, threats of new entrants, threat of substitute produts and services, bargaining
power of customers, bargaining power of suppliers (cost efficiency is generally not a
motive for seeking competitive advantage)
-three stages in the use of "IS" - -cost reduction and productivity, competitive advantage,
and performance based management
-Performance is used to evaluate the contributions (value & cost) of the IS (six phases) - -
Productivity= (Output/Input) * 100 OI
Return on Investment (ROI)
Earnings growth
Market Share
Customer Awareness and satisfaction
Total Cost of Ownership
-Roles, Functions, and careers in "IS" - -Executive management, Operationss, Systems
Development, Support
-A computer is a device that - -Accepts input, Processes data, Stores data,Produces output
-A computer system includes - -Hardware—the physical components
Software—the programs or lists of instructions
-Architecture or configuration means - -is the design of the computer (what the computer
consists of)
-Specification - -is the technical detail about each component (how fast is the printer)
-Types of computers - -Hand-held
