HCA 410 Final Study Guide ACTUAL
UPDATED QUESTIONS AND CORRECT
ANSWERS
According to a survey of major business recruiters, the biggest deficiencies in college
graduates were good oral communication skills and writing skills. True or False? -
CORRECT ANSWERS✅✅True
The first step in the five S's approach to creating an effective oral presentation is to....... -
CORRECT ANSWERS✅✅formulate a strategy tailored to your audience
There are several common patterns of organization when speaking. The pattern that develops
the topic in steps, the same way you would acquire information to solve a problem, is known
as the ____ pattern. - CORRECT ANSWERS✅✅Inquiry order
The support step of the five S's approach involves providing informed responses to questions
and challenges. True or False? - CORRECT ANSWERS✅✅False
The tone of your writing is directly related to the organizational pattern you choose. True or
False? - CORRECT ANSWERS✅✅false
Which of the following is NOT an action you should take in order to write clearly and
persuasively? - CORRECT ANSWERS✅✅you should avoid being too factual in your
writing
A word's denotation, which is the personal dimension of meaning brought to the word by the
receiver, greatly influences the effectiveness of communication. - CORRECT
ANSWERS✅✅false
Audiences retain more information if the material is associated with something they already
know, so early in a written message, you should ___. - CORRECT ANSWERS✅✅Expand
on previous information by explaining how they can better use it
, After presenting your committee's proposal for changing customer service procedures, which
the committee has studied for three months, an influential nonmember distributes an outline
of a competing proposal. You should _____. - CORRECT ANSWERS✅✅Be prepared to
answer specific criticisms
In a question- and - answer session, you should do all of the following except ______ -
CORRECT ANSWERS✅✅always respond to every question asked by audience members
You have just given a presentation on a management-by-objectives system that you believe
should be implemented in your company's factory. Joe has objected to the idea on the
grounds that supervisors do not want input from the cutting floor. Which of the following is
not a good response when answering objection? - CORRECT ANSWERS✅✅Joe, your point
is totally invalid; it does not matter what the supervisors prefer because the goal is to increase
production
If you receive an overwhelmingly hostile response from your listeners, you should ____. -
CORRECT ANSWERS✅✅be honest, direct, and firm
The five P's of effective meeting management, in order, are ____ - CORRECT
ANSWERS✅✅purpose, participants, planning, participaton, and perspective
A meeting should be called only when there are neither decisions to be made nor
brainstorming to do. True or False? - CORRECT ANSWERS✅✅False
Odd numbers of participants in meetings work best because _____ - CORRECT
ANSWERS✅✅even numbers of participants cause group polarization
According to the rule of sixths, the agenda should be focused on three categories of items:
current agenda items, past agenda items, and brainstorming for the future. True or False -
CORRECT ANSWERS✅✅True
To enhance the value of meetings attended, meeting managers can use the KSS methodology.
The KSS methodology in meeting management means _____ - CORRECT
ANSWERS✅✅keep, stop, start
UPDATED QUESTIONS AND CORRECT
ANSWERS
According to a survey of major business recruiters, the biggest deficiencies in college
graduates were good oral communication skills and writing skills. True or False? -
CORRECT ANSWERS✅✅True
The first step in the five S's approach to creating an effective oral presentation is to....... -
CORRECT ANSWERS✅✅formulate a strategy tailored to your audience
There are several common patterns of organization when speaking. The pattern that develops
the topic in steps, the same way you would acquire information to solve a problem, is known
as the ____ pattern. - CORRECT ANSWERS✅✅Inquiry order
The support step of the five S's approach involves providing informed responses to questions
and challenges. True or False? - CORRECT ANSWERS✅✅False
The tone of your writing is directly related to the organizational pattern you choose. True or
False? - CORRECT ANSWERS✅✅false
Which of the following is NOT an action you should take in order to write clearly and
persuasively? - CORRECT ANSWERS✅✅you should avoid being too factual in your
writing
A word's denotation, which is the personal dimension of meaning brought to the word by the
receiver, greatly influences the effectiveness of communication. - CORRECT
ANSWERS✅✅false
Audiences retain more information if the material is associated with something they already
know, so early in a written message, you should ___. - CORRECT ANSWERS✅✅Expand
on previous information by explaining how they can better use it
, After presenting your committee's proposal for changing customer service procedures, which
the committee has studied for three months, an influential nonmember distributes an outline
of a competing proposal. You should _____. - CORRECT ANSWERS✅✅Be prepared to
answer specific criticisms
In a question- and - answer session, you should do all of the following except ______ -
CORRECT ANSWERS✅✅always respond to every question asked by audience members
You have just given a presentation on a management-by-objectives system that you believe
should be implemented in your company's factory. Joe has objected to the idea on the
grounds that supervisors do not want input from the cutting floor. Which of the following is
not a good response when answering objection? - CORRECT ANSWERS✅✅Joe, your point
is totally invalid; it does not matter what the supervisors prefer because the goal is to increase
production
If you receive an overwhelmingly hostile response from your listeners, you should ____. -
CORRECT ANSWERS✅✅be honest, direct, and firm
The five P's of effective meeting management, in order, are ____ - CORRECT
ANSWERS✅✅purpose, participants, planning, participaton, and perspective
A meeting should be called only when there are neither decisions to be made nor
brainstorming to do. True or False? - CORRECT ANSWERS✅✅False
Odd numbers of participants in meetings work best because _____ - CORRECT
ANSWERS✅✅even numbers of participants cause group polarization
According to the rule of sixths, the agenda should be focused on three categories of items:
current agenda items, past agenda items, and brainstorming for the future. True or False -
CORRECT ANSWERS✅✅True
To enhance the value of meetings attended, meeting managers can use the KSS methodology.
The KSS methodology in meeting management means _____ - CORRECT
ANSWERS✅✅keep, stop, start
