BUSINESS ANALYST GUIDEWIRE
LATEST 2025-2026 UPDATE
COMPREHENSIVE QUESTIONS AND
CORRECT ANSWERS| ALREADY
GRADED A+/PASSED 100%
Claim contact - correct answer-Person who is insured
Service Request - correct answer-request for work to be performed by vendor
Exposure - correct answer-
Anything that can tracked through the policy center regarding a claim and loss. Like receipts of service
or contacts regarding
indemnity - correct answer-
is a payment in compensation for a covered loss to restore policy holder to pre loss condition
Activities - correct answer-task that may be required to process a claim
Claim - correct answer-is an event where one or more potentially covered losses occurred
policy - correct answer-contract between the insurer and the insured
coverage - correct answer-
type of loss that may be listed on a policy. like collision coverage, valuables, etc
Supervisor - correct answer-- responsible for ensuring a groups work is completed
- handles flagged or escalated issues
,- approves transaction that are above adjusters limits
- can reassign objects to other users in a group
- views summary information
When a claim is moved from one person to another... - correct answer-
they get every activity related to that claim
Note - correct answer-text entry detailing events
document - correct answer-
electronic file or physical piece of paper which contains information relevant to the claim
consists of photographs, diagrams, assessments, etc
subrogation - correct answer-
the substitution of one person or group by another in respect of a debt or insurance claim, accompani
ed by the transfer of any associated rights and duties.
Matter - correct answer-information relating to a single lawsuit
arbitration - correct answer-the use of an arbitrator to settle a dispute. Used to avoid litigation
Litigation - correct answer-the process of taking legal action
New Claim Wizard NCW - correct answer-
A series of screens that guides the user through manual creation of a new claim
Agile - correct answer-Plan, design, develop, test, deploy, review, launch
3 values of Claim Center - correct answer-Claim-centric
Collaborative
,Controlled
Claim Center common user types - correct answer-
Customer service representative CSR, Adjusters, Supervisors
Pre renewal directions - correct answer-Non-renew, not taken, or referred
Reserve line - correct answer-an amount of money set aside for payments against an exposure
Sprint - correct answer-short, time-
boxed period when a scrum team works to complete a set amount of work
Maximum number of story points in a sprint - correct answer-13
how many life cycles per story - correct answer-1
Steps to plan a delivery sprint - correct answer-1. Determine team capacity
2. Define Sprint backlog
3. Validate estimate for each user story
4. Define tasks for each user story in the sprint
- assign resource to each task
- estimate each task
5. Add new user stories and tasks as needed
6. Repeat steps 1-5 until sprint capacity is full
How long is the inception phase - correct answer-is a dedicated period of time, typically 4-
12 months, to incorporate learning and adapting at the start of the program. Rather than immediately
beginning implementation of a detailed scope, the inception phase is a dedicated period to zoom out a
nd focus on learning
, Order of execution of project life cycle - correct answer-
Pre inception, inception, development, stabilization and warranty, go live
Agile method order - correct answer-Plan, design, develop, test, deploy, review, launch
What is agile development? - correct answer-
A method of developing software that is based on small project iterations, or sprints, instead of long p
roject schedules.
Pre-inception - correct answer-
The process, associated with a project, that occur prior to the Inception phase. To establish logistics, tr
ain team members. Gathering resources.
Product Owner - correct answer-
key stakeholder representing voice of the customer. They have the business authority to make decision
s and they share their vision.
Project Manager - correct answer-
supports the sprint team, facilitates the agile process, enables self organization, resolves impediment, s
hields outside interference. They are a participatory leader. Not a dictating manager
Subject Matter Expert (SME) - correct answer-define business objectives and future-
state processes. participate in requirement gathering sessions. They help refine process flows, use case
s, and system requirements. They also answer any questions about desired system functionality
Team members involved in user stories - correct answer-
project manager, scrum master, developer, quality analysts, testers, subject matter experts, business an
alysts
Business Analyst - correct answer--
They act as a liason with all stake holders to ensure clear communication between business and techni
cal groups.
-Assist with functional requirements and workflow documentation
LATEST 2025-2026 UPDATE
COMPREHENSIVE QUESTIONS AND
CORRECT ANSWERS| ALREADY
GRADED A+/PASSED 100%
Claim contact - correct answer-Person who is insured
Service Request - correct answer-request for work to be performed by vendor
Exposure - correct answer-
Anything that can tracked through the policy center regarding a claim and loss. Like receipts of service
or contacts regarding
indemnity - correct answer-
is a payment in compensation for a covered loss to restore policy holder to pre loss condition
Activities - correct answer-task that may be required to process a claim
Claim - correct answer-is an event where one or more potentially covered losses occurred
policy - correct answer-contract between the insurer and the insured
coverage - correct answer-
type of loss that may be listed on a policy. like collision coverage, valuables, etc
Supervisor - correct answer-- responsible for ensuring a groups work is completed
- handles flagged or escalated issues
,- approves transaction that are above adjusters limits
- can reassign objects to other users in a group
- views summary information
When a claim is moved from one person to another... - correct answer-
they get every activity related to that claim
Note - correct answer-text entry detailing events
document - correct answer-
electronic file or physical piece of paper which contains information relevant to the claim
consists of photographs, diagrams, assessments, etc
subrogation - correct answer-
the substitution of one person or group by another in respect of a debt or insurance claim, accompani
ed by the transfer of any associated rights and duties.
Matter - correct answer-information relating to a single lawsuit
arbitration - correct answer-the use of an arbitrator to settle a dispute. Used to avoid litigation
Litigation - correct answer-the process of taking legal action
New Claim Wizard NCW - correct answer-
A series of screens that guides the user through manual creation of a new claim
Agile - correct answer-Plan, design, develop, test, deploy, review, launch
3 values of Claim Center - correct answer-Claim-centric
Collaborative
,Controlled
Claim Center common user types - correct answer-
Customer service representative CSR, Adjusters, Supervisors
Pre renewal directions - correct answer-Non-renew, not taken, or referred
Reserve line - correct answer-an amount of money set aside for payments against an exposure
Sprint - correct answer-short, time-
boxed period when a scrum team works to complete a set amount of work
Maximum number of story points in a sprint - correct answer-13
how many life cycles per story - correct answer-1
Steps to plan a delivery sprint - correct answer-1. Determine team capacity
2. Define Sprint backlog
3. Validate estimate for each user story
4. Define tasks for each user story in the sprint
- assign resource to each task
- estimate each task
5. Add new user stories and tasks as needed
6. Repeat steps 1-5 until sprint capacity is full
How long is the inception phase - correct answer-is a dedicated period of time, typically 4-
12 months, to incorporate learning and adapting at the start of the program. Rather than immediately
beginning implementation of a detailed scope, the inception phase is a dedicated period to zoom out a
nd focus on learning
, Order of execution of project life cycle - correct answer-
Pre inception, inception, development, stabilization and warranty, go live
Agile method order - correct answer-Plan, design, develop, test, deploy, review, launch
What is agile development? - correct answer-
A method of developing software that is based on small project iterations, or sprints, instead of long p
roject schedules.
Pre-inception - correct answer-
The process, associated with a project, that occur prior to the Inception phase. To establish logistics, tr
ain team members. Gathering resources.
Product Owner - correct answer-
key stakeholder representing voice of the customer. They have the business authority to make decision
s and they share their vision.
Project Manager - correct answer-
supports the sprint team, facilitates the agile process, enables self organization, resolves impediment, s
hields outside interference. They are a participatory leader. Not a dictating manager
Subject Matter Expert (SME) - correct answer-define business objectives and future-
state processes. participate in requirement gathering sessions. They help refine process flows, use case
s, and system requirements. They also answer any questions about desired system functionality
Team members involved in user stories - correct answer-
project manager, scrum master, developer, quality analysts, testers, subject matter experts, business an
alysts
Business Analyst - correct answer--
They act as a liason with all stake holders to ensure clear communication between business and techni
cal groups.
-Assist with functional requirements and workflow documentation
