MGMT Exam 1 questions well
answered graded A+
Jessica was recently praised by her supervisor for displaying superior customer service during an
encounter with a problem customer. This is an example of organizational: - correct answer
✔✔effectiveness
Which of the following is a characteristic of a traditional management approach? - correct
answer ✔✔Managers supervise team members' tasks.
When senior managers at Gap, Inc. decided to become the number one service-quality clothing
company in the world, they were engaging in the management function of: - correct answer
✔✔planning
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and
division of work principles. These are part of which of the following management approaches? -
correct answer ✔✔Administrative principles approach
The Forestville Freeze is regionally known for its employee training programs. Managers at the
Freeze conduct research to determine the best candidate interviewing techniques. This involves
the use of which of the following management approaches? - correct answer ✔✔Behavioral
sciences approach
Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their
outstanding performance at the monthly awards banquet on the shop floor by presenting a
plaque and a check for $100. She is engaging in the management function of: - correct answer
✔✔leading
, The adaptability culture emerges in an environment that requires __________ response and
__________ decision making. - correct answer ✔✔fast; high-risk
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles
emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes
in __________ environment. - correct answer ✔✔sociocultural
Executives at One World Advertising have learned that it is necessary to establish strong
personal relationships and emotional bonds with Chinese business partners. This relates most
closely to which of the following dimensions of the general business environment? - correct
answer ✔✔International
__________ plays a key role in creating an organizational climate that enables learning and
innovative responses to threats from the external environment, challenging new opportunities,
or organizational crises. - correct answer ✔✔corporate culture
GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and
snack foods globally. The company sources most of its cocoa and sugar from South American
companies. This business relationship highlights which of the following dimensions of the task
environment? - correct answer ✔✔Suppliers
Your company is interested in producing and marketing a line of coffee that will penetrate the
Chinese market. Your firm is willing to supply the equipment, products, product ingredients,
trademark and trade name rights, managerial advice, and standardized operating system to
entrepreneurs. Which of the following types of strategy are you going to use? - correct answer
✔✔franchise
Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best
be described as having: - correct answer ✔✔low uncertainty avoidance
A.R.C. is a large nonprofit humanitarian aid organization that has been forced to pull out of
several African markets in recent years due to civil wars and large-scale violence. This
answered graded A+
Jessica was recently praised by her supervisor for displaying superior customer service during an
encounter with a problem customer. This is an example of organizational: - correct answer
✔✔effectiveness
Which of the following is a characteristic of a traditional management approach? - correct
answer ✔✔Managers supervise team members' tasks.
When senior managers at Gap, Inc. decided to become the number one service-quality clothing
company in the world, they were engaging in the management function of: - correct answer
✔✔planning
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and
division of work principles. These are part of which of the following management approaches? -
correct answer ✔✔Administrative principles approach
The Forestville Freeze is regionally known for its employee training programs. Managers at the
Freeze conduct research to determine the best candidate interviewing techniques. This involves
the use of which of the following management approaches? - correct answer ✔✔Behavioral
sciences approach
Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their
outstanding performance at the monthly awards banquet on the shop floor by presenting a
plaque and a check for $100. She is engaging in the management function of: - correct answer
✔✔leading
, The adaptability culture emerges in an environment that requires __________ response and
__________ decision making. - correct answer ✔✔fast; high-risk
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles
emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes
in __________ environment. - correct answer ✔✔sociocultural
Executives at One World Advertising have learned that it is necessary to establish strong
personal relationships and emotional bonds with Chinese business partners. This relates most
closely to which of the following dimensions of the general business environment? - correct
answer ✔✔International
__________ plays a key role in creating an organizational climate that enables learning and
innovative responses to threats from the external environment, challenging new opportunities,
or organizational crises. - correct answer ✔✔corporate culture
GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and
snack foods globally. The company sources most of its cocoa and sugar from South American
companies. This business relationship highlights which of the following dimensions of the task
environment? - correct answer ✔✔Suppliers
Your company is interested in producing and marketing a line of coffee that will penetrate the
Chinese market. Your firm is willing to supply the equipment, products, product ingredients,
trademark and trade name rights, managerial advice, and standardized operating system to
entrepreneurs. Which of the following types of strategy are you going to use? - correct answer
✔✔franchise
Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best
be described as having: - correct answer ✔✔low uncertainty avoidance
A.R.C. is a large nonprofit humanitarian aid organization that has been forced to pull out of
several African markets in recent years due to civil wars and large-scale violence. This
