CMN 548 MODULE 3 FINAL EXAM STUDY GUIDE –
DETAILED CONCEPT REVIEW (LATEST VERSION)
Description (150 words):
The CMN 548 Module 3 Final Exam Study Guide – Detailed Concept Review (Latest Version) is
a structured academic resource designed to support graduate nursing students in mastering the
core communication, leadership, and advanced practice concepts emphasized throughout
Module 3 of the CMN 548 curriculum. This guide offers clear explanations of essential topics
such as therapeutic communication frameworks, patient engagement strategies,
interprofessional collaboration, cultural competence, conflict resolution, clinical communication
models, professional role development, and evidence-based communication techniques used in
advanced nursing practice. It organizes terminology and conceptual content into an accessible
format that reinforces learning without providing actual exam items. Emphasis is placed on
strengthening critical thinking, improving applied communication skills, and enhancing
understanding of how communication influences patient outcomes and team effectiveness.
With its focused design and concept-driven approach, this resource helps learners build
confidence and prepare effectively for Module 3 final exam expectations.
Keywords (10):
1. Therapeutic communication
2. Interprofessional collaboration
3. Patient engagement
4. Cultural competence
5. Conflict resolution
6. Clinical communication
7. Professional role development
8. Evidence-based strategies
9. Advanced practice concepts
10. Communication frameworks
1. According to the Situational Leadership Model, which leadership style is characterized by
high directive behavior and low supportive behavior?
,A. Delegating
B. Participating
C. Selling
D. Telling ✓
2. A communication channel that is high in richness would be best for which of the following
tasks?
A. Sending a quarterly sales report
B. Resolving a misunderstanding with a team member ✓
C. Announcing the time for a company-wide meeting
D. Distributing a standard operating procedure
3. The primary goal of a SWOT analysis is to:
A. Identify internal strengths and weaknesses, and external opportunities and threats. ✓
B. Calculate the return on investment for a new project.
C. Determine the break-even point for a product.
D. Analyze the competitive landscape using a five-forces model.
4. In the context of organizational change, "unfreezing" refers to:
A. Implementing the desired change.
B. Making the change permanent in the organization's culture.
C. Preparing the organization to accept that change is necessary. ✓
D. Evaluating the success of the change initiative.
5. Which conflict management style involves a high concern for self and a low concern for
others?
A. Collaborating
B. Accommodating
C. Competing ✓
D. Avoiding
6. A team that is in the "storming" stage of group development is most likely experiencing:
A. High morale and clarity about goals.
B. Conflict and disagreements over roles and procedures. ✓
C. A focus on task completion and effectiveness.
D. Initial politeness and orientation.
7. What is the key characteristic of transformational leadership?
A. It focuses on contingent rewards and management-by-exception.
B. It inspires followers to transcend their own self-interests for the good of the organization. ✓
,C. It involves a detailed exchange between leader and follower.
D. It is primarily concerned with maintaining the status quo.
8. The concept of "Media Richness Theory" suggests that:
A. All media are equally effective for all communication tasks.
B. Richer media should be used for routine, simple messages.
C. Managers should match the richness of the media to the complexity of the message. ✓
D. Email is the richest communication medium available.
9. According to Equity Theory, what is a likely reaction of an employee who perceives under-
reward inequity?
A. Increase their input (e.g., work harder).
B. Reduce their input (e.g., decrease effort) ✓
C. Ask the comparison other to increase their input.
D. Perceive the situation as fair and just.
10. A strategic plan is primarily concerned with:
A. Day-to-day operational decisions.
B. Long-term goals and the allocation of resources to achieve them. ✓
C. The personal development plans of employees.
D. Short-term financial forecasting.
11. In the Shannon-Weaver model of communication, "noise" refers to:
A. Only audible sound that disrupts a conversation.
B. Any distraction that interferes with the transmission or interpretation of a message. ✓
C. The channel through which a message is sent.
D. The feedback provided by the receiver.
12. Which of the following is an example of a normative decision model?
A. SWOT Analysis
B. Vroom-Yetton-Jago Model ✓
C. Maslow's Hierarchy of Needs
D. Porter's Generic Strategies
13. A manager who uses active listening is primarily doing which of the following?
A. Waiting for their turn to talk.
B. Paraphrasing and summarizing to ensure understanding. ✓
C. Offering immediate advice and solutions.
D. Focusing solely on the factual content of the message.
, 14. The "P" in the S.M.A.R.T. goal-setting framework stands for:
A. Practical
B. Primary
C. Specific ✓
D. Strategic
15. Corporate social responsibility (CSR) emphasizes a company's obligation to:
A. Maximize shareholder value above all else.
B. Be accountable to its stakeholders, including society and the environment. ✓
C. Focus solely on its legal and economic responsibilities.
D. Avoid any activities that are not directly related to profit.
16. What is the main purpose of a stakeholder analysis?
A. To identify the company's competitors.
B. To map and understand the interests and influence of various groups affected by a decision.
✓
C. To analyze the financial statements of the organization.
D. To evaluate the skills of employees.
17. In a cross-cultural context, a low-context culture typically:
A. Relies heavily on non-verbal and situational cues.
B. Values relationships over tasks.
C. Communicates in a direct and explicit manner. ✓
D. Has a polychronic perception of time.
18. Which type of power is derived from an individual's personal characteristics and
interpersonal style?
A. Coercive Power
B. Legitimate Power
C. Referent Power ✓
D. Reward Power
19. The "halo effect" is a cognitive bias where:
A. An overall impression of a person influences feelings about their specific traits. ✓
B. Recent information is weighted more heavily than older information.
C. Individuals attribute their own successes to internal factors and failures to external factors.
D. People seek information that confirms their existing beliefs.
20. A mission statement describes:
A. What an organization aims to become in the future.
DETAILED CONCEPT REVIEW (LATEST VERSION)
Description (150 words):
The CMN 548 Module 3 Final Exam Study Guide – Detailed Concept Review (Latest Version) is
a structured academic resource designed to support graduate nursing students in mastering the
core communication, leadership, and advanced practice concepts emphasized throughout
Module 3 of the CMN 548 curriculum. This guide offers clear explanations of essential topics
such as therapeutic communication frameworks, patient engagement strategies,
interprofessional collaboration, cultural competence, conflict resolution, clinical communication
models, professional role development, and evidence-based communication techniques used in
advanced nursing practice. It organizes terminology and conceptual content into an accessible
format that reinforces learning without providing actual exam items. Emphasis is placed on
strengthening critical thinking, improving applied communication skills, and enhancing
understanding of how communication influences patient outcomes and team effectiveness.
With its focused design and concept-driven approach, this resource helps learners build
confidence and prepare effectively for Module 3 final exam expectations.
Keywords (10):
1. Therapeutic communication
2. Interprofessional collaboration
3. Patient engagement
4. Cultural competence
5. Conflict resolution
6. Clinical communication
7. Professional role development
8. Evidence-based strategies
9. Advanced practice concepts
10. Communication frameworks
1. According to the Situational Leadership Model, which leadership style is characterized by
high directive behavior and low supportive behavior?
,A. Delegating
B. Participating
C. Selling
D. Telling ✓
2. A communication channel that is high in richness would be best for which of the following
tasks?
A. Sending a quarterly sales report
B. Resolving a misunderstanding with a team member ✓
C. Announcing the time for a company-wide meeting
D. Distributing a standard operating procedure
3. The primary goal of a SWOT analysis is to:
A. Identify internal strengths and weaknesses, and external opportunities and threats. ✓
B. Calculate the return on investment for a new project.
C. Determine the break-even point for a product.
D. Analyze the competitive landscape using a five-forces model.
4. In the context of organizational change, "unfreezing" refers to:
A. Implementing the desired change.
B. Making the change permanent in the organization's culture.
C. Preparing the organization to accept that change is necessary. ✓
D. Evaluating the success of the change initiative.
5. Which conflict management style involves a high concern for self and a low concern for
others?
A. Collaborating
B. Accommodating
C. Competing ✓
D. Avoiding
6. A team that is in the "storming" stage of group development is most likely experiencing:
A. High morale and clarity about goals.
B. Conflict and disagreements over roles and procedures. ✓
C. A focus on task completion and effectiveness.
D. Initial politeness and orientation.
7. What is the key characteristic of transformational leadership?
A. It focuses on contingent rewards and management-by-exception.
B. It inspires followers to transcend their own self-interests for the good of the organization. ✓
,C. It involves a detailed exchange between leader and follower.
D. It is primarily concerned with maintaining the status quo.
8. The concept of "Media Richness Theory" suggests that:
A. All media are equally effective for all communication tasks.
B. Richer media should be used for routine, simple messages.
C. Managers should match the richness of the media to the complexity of the message. ✓
D. Email is the richest communication medium available.
9. According to Equity Theory, what is a likely reaction of an employee who perceives under-
reward inequity?
A. Increase their input (e.g., work harder).
B. Reduce their input (e.g., decrease effort) ✓
C. Ask the comparison other to increase their input.
D. Perceive the situation as fair and just.
10. A strategic plan is primarily concerned with:
A. Day-to-day operational decisions.
B. Long-term goals and the allocation of resources to achieve them. ✓
C. The personal development plans of employees.
D. Short-term financial forecasting.
11. In the Shannon-Weaver model of communication, "noise" refers to:
A. Only audible sound that disrupts a conversation.
B. Any distraction that interferes with the transmission or interpretation of a message. ✓
C. The channel through which a message is sent.
D. The feedback provided by the receiver.
12. Which of the following is an example of a normative decision model?
A. SWOT Analysis
B. Vroom-Yetton-Jago Model ✓
C. Maslow's Hierarchy of Needs
D. Porter's Generic Strategies
13. A manager who uses active listening is primarily doing which of the following?
A. Waiting for their turn to talk.
B. Paraphrasing and summarizing to ensure understanding. ✓
C. Offering immediate advice and solutions.
D. Focusing solely on the factual content of the message.
, 14. The "P" in the S.M.A.R.T. goal-setting framework stands for:
A. Practical
B. Primary
C. Specific ✓
D. Strategic
15. Corporate social responsibility (CSR) emphasizes a company's obligation to:
A. Maximize shareholder value above all else.
B. Be accountable to its stakeholders, including society and the environment. ✓
C. Focus solely on its legal and economic responsibilities.
D. Avoid any activities that are not directly related to profit.
16. What is the main purpose of a stakeholder analysis?
A. To identify the company's competitors.
B. To map and understand the interests and influence of various groups affected by a decision.
✓
C. To analyze the financial statements of the organization.
D. To evaluate the skills of employees.
17. In a cross-cultural context, a low-context culture typically:
A. Relies heavily on non-verbal and situational cues.
B. Values relationships over tasks.
C. Communicates in a direct and explicit manner. ✓
D. Has a polychronic perception of time.
18. Which type of power is derived from an individual's personal characteristics and
interpersonal style?
A. Coercive Power
B. Legitimate Power
C. Referent Power ✓
D. Reward Power
19. The "halo effect" is a cognitive bias where:
A. An overall impression of a person influences feelings about their specific traits. ✓
B. Recent information is weighted more heavily than older information.
C. Individuals attribute their own successes to internal factors and failures to external factors.
D. People seek information that confirms their existing beliefs.
20. A mission statement describes:
A. What an organization aims to become in the future.
