PGA PGM 3.0 LEVEL 2 GOLF OPS EXAM LATEST 2026 WITH CORRECT QUESTIONS
AND DETAILED ANSWERS/ALREADY GRADED A+
What is an internal intersection? - 100% correct answer as -
>Answer The facility within itself
What operates most with the FB team? - 100% correct answer as -
>Answer Tournament ops
What is so important that FB and tournament ops are closely tied? -
ANS >>> Revenue
What aspect of a facility is tied to the marketing and promotion that
differs from its competitors? - ANS >>> Brand
What is an example of and external intersection? - ANS >>>
Dining options
What is the difference between FB and retail? - ANS >>>
Receiving process
What must the manager and employee agree upon in joint problem
solving? -Answer Specific actions - 100% correct answer as ->
,Answer Specific actions - 100% correct answer as ->
What is one of the mangers goals in joint problem solving? - ANS
>>> Give clear expectations and narrow the gap between
expectations and results
What stage of the 4 Stage Problem Solving Sequence gives performer
the chance to take ownership of the problem? - ANS >>> Stage 3,
Final Decision Making
What is the timetable difference between reinforced and joint
problem solving? - ANS >>> Shorter because the problem is
urgent
How is the managers demeanor during reinforced problem solving? -
ANS >>> Mentor, be more assertive
What is used during the final decision - 100% correct answer as -
>making stage? - Answer Directing strategy
What action step is different in final decision and reinforced problem
solving? - ANS >>> Written expectations
,What behavior is expected in the termination stage by the manager? -
ANS >>> Clear, considerate, decisive
What stage determines if the employee met agreed upon
expectation? - ANS >>> Stage 4, Termination
What is the benefit of having a well-run FB operation? - ANS >>>
Complete destination by using the facility vision
What is identified before levels of service are determined? - ANS
>>> Type of facility and expectations
What is used to keep the operation running smoothly? - ANS
>>> Inventory, receiving, P.O systems
What is food cost control? - ANS >>> Procedures that regulate
costs
What is the formula for income spent on payroll? - ANS >>>
Payroll/income
, What must the manager consider when scheduling? - ANS >>>
Provide the expected service while minimizing payroll
What is the result of training and re training? - ANS >>> Personally
rewarding
What is the best advertising for FB? - 100% correct answer as -
>Answer Word of mouth
What is an external intersection? - 100% correct answer as -
>Answer The operation and its customers
The performer has the freedom to determine the best way to work. -
ANS >>> Autonomy
How should the GM use significant work when directing the
merchandiser to do spot audits? - ANS >>> Explain the feedback and
consequences
What is used when the HP gives freedom to the AP to run the member
guest? - ANS >>> Autonomy
AND DETAILED ANSWERS/ALREADY GRADED A+
What is an internal intersection? - 100% correct answer as -
>Answer The facility within itself
What operates most with the FB team? - 100% correct answer as -
>Answer Tournament ops
What is so important that FB and tournament ops are closely tied? -
ANS >>> Revenue
What aspect of a facility is tied to the marketing and promotion that
differs from its competitors? - ANS >>> Brand
What is an example of and external intersection? - ANS >>>
Dining options
What is the difference between FB and retail? - ANS >>>
Receiving process
What must the manager and employee agree upon in joint problem
solving? -Answer Specific actions - 100% correct answer as ->
,Answer Specific actions - 100% correct answer as ->
What is one of the mangers goals in joint problem solving? - ANS
>>> Give clear expectations and narrow the gap between
expectations and results
What stage of the 4 Stage Problem Solving Sequence gives performer
the chance to take ownership of the problem? - ANS >>> Stage 3,
Final Decision Making
What is the timetable difference between reinforced and joint
problem solving? - ANS >>> Shorter because the problem is
urgent
How is the managers demeanor during reinforced problem solving? -
ANS >>> Mentor, be more assertive
What is used during the final decision - 100% correct answer as -
>making stage? - Answer Directing strategy
What action step is different in final decision and reinforced problem
solving? - ANS >>> Written expectations
,What behavior is expected in the termination stage by the manager? -
ANS >>> Clear, considerate, decisive
What stage determines if the employee met agreed upon
expectation? - ANS >>> Stage 4, Termination
What is the benefit of having a well-run FB operation? - ANS >>>
Complete destination by using the facility vision
What is identified before levels of service are determined? - ANS
>>> Type of facility and expectations
What is used to keep the operation running smoothly? - ANS
>>> Inventory, receiving, P.O systems
What is food cost control? - ANS >>> Procedures that regulate
costs
What is the formula for income spent on payroll? - ANS >>>
Payroll/income
, What must the manager consider when scheduling? - ANS >>>
Provide the expected service while minimizing payroll
What is the result of training and re training? - ANS >>> Personally
rewarding
What is the best advertising for FB? - 100% correct answer as -
>Answer Word of mouth
What is an external intersection? - 100% correct answer as -
>Answer The operation and its customers
The performer has the freedom to determine the best way to work. -
ANS >>> Autonomy
How should the GM use significant work when directing the
merchandiser to do spot audits? - ANS >>> Explain the feedback and
consequences
What is used when the HP gives freedom to the AP to run the member
guest? - ANS >>> Autonomy
