Delta Exam 1 Questions and
Answers 100% Pass
Where can customers view their ecredits? - CORRECT ANSWER-Their skymiles
account -> delta.com or fly delta app
What info is required when creating a skymiles account? - CORRECT ANSWER-
DOB
ADDRESS
PHONE NUMBER
How often should you check MY DIVISION - CORRECT ANSWER-Daily
Where should you go to find the most up to date policies? - CORRECT
ANSWER-KM
Which delta products benefits include lie-flat bed seating, noise canceling,
headphones and sky priority? - CORRECT ANSWER-Delta ONE
What cabin has increased leg room, sky priority, extra overhead space? -
CORRECT ANSWER-DELTA COMFORT
What does HVC stand for? - CORRECT ANSWER-high value customers
, What is the primary function of Axis? - CORRECT ANSWER-ALL OF THE
ABOVE
CHECK FLIGHT SCHEDULES
REVIEW SKYMILES ACCOUNT
BOOK RESERVATIONS
T/F the ominmax dashboard will only populate info if the customer has a sky
miles account - CORRECT ANSWER-TRUE
Can a customer earn skymiles and flying blue miles with KLM on the same ticket?
- CORRECT ANSWER-No
delta and partner airline flights are only eligible for credit in only one mileage
program per ticket
T/F You must complete a passengers booking even if they are abusive and
disrespectful - CORRECT ANSWER-FALSE
Which of the following is the best option when making an apology? - CORRECT
ANSWER-Apologize
Acknowledge
Validate
Solve
COPYRIGHT ALL RIGHTS RESERVED ©️ 2025
Answers 100% Pass
Where can customers view their ecredits? - CORRECT ANSWER-Their skymiles
account -> delta.com or fly delta app
What info is required when creating a skymiles account? - CORRECT ANSWER-
DOB
ADDRESS
PHONE NUMBER
How often should you check MY DIVISION - CORRECT ANSWER-Daily
Where should you go to find the most up to date policies? - CORRECT
ANSWER-KM
Which delta products benefits include lie-flat bed seating, noise canceling,
headphones and sky priority? - CORRECT ANSWER-Delta ONE
What cabin has increased leg room, sky priority, extra overhead space? -
CORRECT ANSWER-DELTA COMFORT
What does HVC stand for? - CORRECT ANSWER-high value customers
, What is the primary function of Axis? - CORRECT ANSWER-ALL OF THE
ABOVE
CHECK FLIGHT SCHEDULES
REVIEW SKYMILES ACCOUNT
BOOK RESERVATIONS
T/F the ominmax dashboard will only populate info if the customer has a sky
miles account - CORRECT ANSWER-TRUE
Can a customer earn skymiles and flying blue miles with KLM on the same ticket?
- CORRECT ANSWER-No
delta and partner airline flights are only eligible for credit in only one mileage
program per ticket
T/F You must complete a passengers booking even if they are abusive and
disrespectful - CORRECT ANSWER-FALSE
Which of the following is the best option when making an apology? - CORRECT
ANSWER-Apologize
Acknowledge
Validate
Solve
COPYRIGHT ALL RIGHTS RESERVED ©️ 2025
