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NAHAM CHAA (Certified Healthcare Access Associate) Exam
COMPLETE NEWEST QUESTIONS AND VERIFIED SOLUTIONS
LATEST UPDATE THIS YEAR
QUESTION: Which is not a purpose of any quality improvement program?
a. Collect data
b. Analyze data
c. Blame someone for the mistake
d. Evaluate Actions - ANSWER-C. Blame someone for the mistake
QUESTION: Which of the following is not a patient satisfaction survey:
a. CMS Survey
b. JD Power
c. Press Ganey
d. Post-Service telephone call to patient - ANSWER-A. CMS Survey
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QUESTION: Communication is:
a. Providing a newspaper to the patient or family.
b. Exchanging information with the patient.
c. Sharing the telephone with the patient.
d. Giving a patient a prescription. - ANSWER-B. Exchanging information with the patient.
QUESTION: Which is not a KPI in Patient Access?
a. Accuracy Rate
b. CLABSI Rate
c. Patient Satisfaction score
d. Pre-Registration rate - ANSWER-B. CLABSI Rate
QUESTION: HEAT Stands for: - ANSWER-Hear them out, Empathize with the customer,
Apologize,Take responsibility for actions
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QUESTION: All of the following are ways we communicate, except:
a. Body Language
b. Eating
c. Talking
d. Facial Expressions - ANSWER-B. Eating
Q; Under Title III of the Americans with Disabilities Act, hopsitals are required to:
a. Provide information as to where restrooms are located.
b. Provide patient and families all documentation for the admission.
c. Provide resources to eliminate barriers in communication.
d. Ensure all patients are accommodated for admission. - ANSWER-C. Provide resources to
eliminate barriers in communication.
QUESTION: What is not important when initiating a patient satisfaction survey?
a. What data measurements are required.
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b. What data measures are important day-to-day management.
c. What data measures are important to the organizations decision-making process.
d. What data measures are needed to care for the patient. - ANSWER-D. What data measures
are needed to care for the patient.
QUESTION: What are the three steps to communication? - ANSWER-Encoding, Transmission,
Decoding
QUESTION: Compassion and respect can be demonstrated in all of the following ways, except:
a. Smiling
b. Making eye contact
c. Calling the patient "Dear"
d. Greeting the patient - ANSWER-C. Calling the patient "Dear"
QUESTION: Data Integrity refers to the process of ensuring that data is _________________
and _____________.
4
NAHAM CHAA (Certified Healthcare Access Associate) Exam
COMPLETE NEWEST QUESTIONS AND VERIFIED SOLUTIONS
LATEST UPDATE THIS YEAR
QUESTION: Which is not a purpose of any quality improvement program?
a. Collect data
b. Analyze data
c. Blame someone for the mistake
d. Evaluate Actions - ANSWER-C. Blame someone for the mistake
QUESTION: Which of the following is not a patient satisfaction survey:
a. CMS Survey
b. JD Power
c. Press Ganey
d. Post-Service telephone call to patient - ANSWER-A. CMS Survey
1
, Page 2 of 58
QUESTION: Communication is:
a. Providing a newspaper to the patient or family.
b. Exchanging information with the patient.
c. Sharing the telephone with the patient.
d. Giving a patient a prescription. - ANSWER-B. Exchanging information with the patient.
QUESTION: Which is not a KPI in Patient Access?
a. Accuracy Rate
b. CLABSI Rate
c. Patient Satisfaction score
d. Pre-Registration rate - ANSWER-B. CLABSI Rate
QUESTION: HEAT Stands for: - ANSWER-Hear them out, Empathize with the customer,
Apologize,Take responsibility for actions
2
, Page 3 of 58
QUESTION: All of the following are ways we communicate, except:
a. Body Language
b. Eating
c. Talking
d. Facial Expressions - ANSWER-B. Eating
Q; Under Title III of the Americans with Disabilities Act, hopsitals are required to:
a. Provide information as to where restrooms are located.
b. Provide patient and families all documentation for the admission.
c. Provide resources to eliminate barriers in communication.
d. Ensure all patients are accommodated for admission. - ANSWER-C. Provide resources to
eliminate barriers in communication.
QUESTION: What is not important when initiating a patient satisfaction survey?
a. What data measurements are required.
3
, Page 4 of 58
b. What data measures are important day-to-day management.
c. What data measures are important to the organizations decision-making process.
d. What data measures are needed to care for the patient. - ANSWER-D. What data measures
are needed to care for the patient.
QUESTION: What are the three steps to communication? - ANSWER-Encoding, Transmission,
Decoding
QUESTION: Compassion and respect can be demonstrated in all of the following ways, except:
a. Smiling
b. Making eye contact
c. Calling the patient "Dear"
d. Greeting the patient - ANSWER-C. Calling the patient "Dear"
QUESTION: Data Integrity refers to the process of ensuring that data is _________________
and _____________.
4
