fj7THfjEDITIONfjBYfjELIZABETHfjC.fjARNOLD;fjKATHLEENfjUNDERMANfjBOGGS
Effectivefjcommunicationfjwithfjclients,fjfamilies,fjandfjprofessionalfjcolleaguesfjstartsfjhere!fjWithfjInterperson
alfjRelationships:fjProfessionalfjCommunicationfjSkillsfjforfjNurses,fj7thfjEdition,fjyou‘llfjseefjhowfjgoodfjcom
municationfjskillsfjcanfjleadfjtofjachievingfjtreatmentfjgoalsfjinfjhealthfjcare.fjClearfjguidelinesfjshowfjhowfjyouf
jcanfjenhancefjthefjnurse-
clientfjrelationshipfjthroughfjprovenfjcommunicationfjstrategiesfjasfjwellfjasfjprinciplesfjdrawnfjfromfjnursing,fj
psychology,fjandfjrelatedfjtheoreticalfjframeworks.fjAndfjyou‘llfjseefjhowfjtofjapplyfjtheoryfjtofjreal-
lifefjpracticefjwithfjcasefjstudies,fjinteractivefjexercises,fjandfjevidence-basedfjpracticefjstudies.fjAfjtwo-
timefjwinnerfjoffjthefjAJNfjBookfjoffjthefjYearfjaward,fjthisfjbookfjisfjupdatedfjtofjemphasizefjinterdisciplinaryfj
communicationfjandfjQSENfjcompetencies.fjFromfjexpertfjnursingfjeducatorsfjElizabethfjArnoldfjandfjKathlee
nfjUndermanfjBoggs,fjthisfjcomprehensive,fjmarket-
leadingfjtextfjisfjunmatchedfjforfjhelpingfjnursesfjdevelopfjeffectivefjcommunicationfjskills!
Table of contents
fj fj
PARTfjI:fjConceptualfjFoundationsfjoffjInterpersonalfjRelationshipsfjandfjProfessionalfjCommunicati
onfjSkills
1. Theory-BasedfjPerspectivesfjandfjContemporaryfjDynamics
2. ProfessionalfjGuidesfjforfjNursingfjCommunication
3. ClinicalfjJudgmentfjandfjEthicalfjDecisionfjMaking
4. ClarityfjandfjSafetyfjinfjCommunication
PARTfjII:fjEssentialfjCommunicationfjSkills
5. DevelopingfjTherapeuticfjCommunicationfjSkills
6. VariationfjinfjCommunicationfjStyles
7. InterculturalfjCommunication
8. TherapeuticfjCommunicationfjinfjGroups
PARTfjIII:fjTherapeuticfjInterpersonalfjRelationshipfjSkills
,9. Self-ConceptfjinfjProfessionalfjInterpersonalfjRelationships
10. DevelopingfjTherapeuticfjRelationships
11. BridgesfjandfjBarriersfjinfjTherapeuticfjRelationships
12. CommunicatingfjwithfjFamilies
13. ResolvingfjConflictsfjBetweenfjNursefjandfjClient
PARTfjIV:fjCommunicatingfjtofjFosterfjHealthfjLiteracyfjandfjHealthfjPromotionfjandfjPreventionfjoffj
DiseasefjAmongfjDiversefjPopulations
14. CommunicatingfjtofjEncouragefjHealthfjLiteracyfjandfjHealthfjPromotionfjandfjPreventionfjoffjDisease
15. HealthfjTeachingfjandfjCoaching
16. Empowerment-OrientedfjCommunicationfjStrategiesfjtofjReducefjStress
PARTfjV:fjAccommodatingfjClientsfjwithfjSpecialfjCommunicationfjNeeds
17. CommunicatingfjwithfjClientsfjExperiencingfjCommunicationfjDeficits
18. CommunicatingfjwithfjChildren
19. CommunicatingfjwithfjOlderfjAdults
20. CommunicatingfjwithfjClientsfjinfjCrisis
21. CommunicatingfjwithfjClientsfjandfjFamiliesfjatfjEndfjoffjLife
PARTfjVI:fjCollaborativefjandfjProfessionalfjCommunication
22. RolefjRelationshipsfjandfjInterpersonalfjCommunication
23. CommunicatingfjwithfjOtherfjHealthfjProfessionals
24. CommunicatingfjforfjContinuityfjoffjCare
25. DocumentationfjinfjanfjElectronicfjEra
26. CommunicationfjatfjthefjPointfjoffjCare:fjApplicationfjoffje-HealthfjTechnologies
, Chapterfj1:fjTheoryfjBasedfjPerspectivesfjandfjContemporaryfjDynamic
sfjArnold:fjInterpersonalfjRelationships,fj7thfjEdition
MULTIPLEfjCHOICE
1. Whenfjdescribingfjnursingfjtofjafjgroupfjoffjnursingfjstudents,fjthefjnursingfjinstructorfjlistsfjallfjoffj
thefjfollowingfjcharacteristicsfjoffjnursingfjexcept
a. historicallyfjnursingfjisfjasfjoldfjasfjmankind.
b. nursingfjwasfjoriginallyfjpracticedfjinformallyfjbyfjreligiousfjordersfjdedicatedfjtofjcarefj
offjthefjsick.
c. nursingfjwasfjlaterfjpracticedfjinfjthefjhomefjbyfjfemalefjcaregiversfjwithfjnofjfor
malfjeducation.
d. nursingfjhasfjalwaysfjbeenfjidentifiablefjasfjafjdistinctfjoccupation.
ANS:f j A
Historically,fjnursingfjisfjasfjoldfjasfjmankind.fjOriginallyfjpracticedfjinformallyfjbyfjreligiousfjorders
fjdedicatedfjtofjcarefjoffjthefjsickfjandfjlaterfjinfjthefjhomefjbyfjfemalefjcaregiversfjwithfjnofjformalfjedu
cation,fjnursingfjwasfjnotfjidentifiablefjasfjafjdistinctfjoccupationfjuntilfjthefj1854fjCrimeanfjwar.fjThe
re,fjFlorencefjNightingale‘sfjNotesfjonfjNursingfjintroducedfjthefjworldfjtofjthefjfunctionalfjrolesfjoffjpro
fessionalfjnursingfjandfjthefjneedfjforfjformalfjeducation.
DIF: CognitivefjLevel:fjComprehension
REF:fjp.fj1fjTOP:f j StepfjoffjthefjNursingfjProcess:
fjAllfjphases
MSC:f j ClientfjNeeds:fjPsychosocialfjIntegrity
2. Thefjnursingfjprofession‘sfjfirstfjnursefjresearcher,fjwhofjservedfjasfjanfjearlyfjadvocatefjforfjhigh-
qualityfjcarefjandfjusedfjstatisticalfjdatafjtofjdocumentfjthefjneedfjforfjhandwashingfjinfjpreventingfjinf
ection,fjwas
a. AbrahamfjMaslow.
b. MarthafjRogers.
c. HildegardfjPeplau.
d. FlorencefjNightingale.
ANS:f j D
Anfjearlyfjadvocatefjforfjhigh-
qualityfjcare,fjFlorencefjNightingale‘sfjusefjoffjstatisticalfjdatafjtofjdocumentfjthefjneedfjforfjhandwash
ingfjinfjpreventingfjinfectionfjmarksfjherfjasfjthefjprofession‘sfjfirstfjnursefjresearcher.
DIF: CognitivefjLevel:fjKnowledge
REF:fjp.fj1fjTOP:f j StepfjoffjthefjNursingfjProcess:
fjAllfjphases
MSC:f j ClientfjNeeds:fjManagementfjoffjCare
3. Today,fjprofessionalfjnursingfjeducationfjbeginsfjatfjthe
a. undergraduatefjlevel.