ISM 350 Quiz 1.docx exam questions and answers solution new test docs 2021
ISM 350 Quiz exam questions and answers solution new test docs 2021 Question 1 Best practices in realizing value using IT include: a. a value-realization phase for all IT projects b. measuring outcomes against expected results. c. looking for and eliminating root causes of problems. d. assessing value realization at all levels in the organization. e. all of the above. 5 points Question 2 Increasingly, organizations are taking a ________ approach to project selection. a. economic b. value c. portfolio d. tactical e. opportunistic 5 points Question 3 Most firms attempt to calculate the expected payback of an IT investment: a. before making the investment. b. while implementing the investment. c. after making the investment. d. without consulting the IT department. 5 points Question 4 IT "conversion" is defined as: a. when an organization converts an idea to an opportunity. b. when an organization converts a strategy to market plan. c. when an organization converts an opportunity to a profit. d. when an organization converts a suggestion to an idea. 5 points Question 5 Strategy development involving technical components should be: a. a two-way process between the business and its customers. b. a two-way process between the business and IT. c. a two-way process between the business and finance. d. a two-way process between the business and its partners. 5 points Question 6 A ________ explains how the different pieces of a business fit together. a. business tactic b. value model c. business plan d. business model 5 points Question 7 The type of IT Strategy initiative which addresses hardware, software and communications issues is called a/an: a. Infrastructure initiative. b. Opportunity leverage initiative. c. Business opportunities initiative. d. Business improvement initiative. 5 points Question 8 The type of IT Strategy initiative that features projects designed to extend or transform how a company does business is called a/an: a. Infrastructure initiative. b. Opportunity leverage initiative. c. Technology improvement initiative. d. Business enabling initiative. 5 points Question 9 The type of IT Strategy initiative that stresses relatively low-risk investments with a tangible short-to-medium term payback is called a/an: a. Infrastructure initiative. b. Opportunity leverage initiative. c. Business enabling initiative. d. Business improvement initiative. 5 points Question 10 ________ is responsible for fostering professional behavior in an organization. a. Legal Department b. Management c. Human Resources Department d. Governance 5 points Question 11 What is a principle of good communications? a. E-mail is used in lieu of face-to-face communications in order to document every conversation. b. The effectiveness of the communication is measured by its outcomes. c. Business managers should be schooled in techie terminology. d. All of the above. 5 points Question 12 When it comes to communications, the IT staff is responsible for a. translating IT issues and concerns into business impacts. b. always using the latest technical acronyms. c. communicating every single technical detail, even if the business manager is not interested. d. asking the business managers to translate their business needs into technical terms. 5 points Question 13 IT implementation success improves relationships with the businesses by a. allowing the IT organization to prove to the business that they were wrong. b. showing that high tech solutions are always winning solutions. c. allowing the business to eliminate low level jobs. d. instilling confidence that the IT organization can successfully implement what it recommends to the business. 5 points Question 14 The first criteria for building a strong relationship between IT and the business is a. an IT organization that is competent. b. an IT organization that listens to the business without ever questioning the business. c. a business organization that listens to IT without questioning. d. a business organization that always wants the latest IT innovation. 5 points Question 15 In order to strengthen the relationship with the business, IT personnel should a. understand the business. b. have financial awareness. c. understand information technology. d. all of the above. 5 points Question 16 In order to strengthen trust between IT and the business, IT governance should a. be arbitrarily applied. b. address the business' expectations of the IT organization. c. not be communicated to the business. d. be rigid and inviolate. 5 points Question 17 An important interpersonal skill for IT personnel who are working with business personnel is a. knowing how to use social media. b. knowing how to use PC tools. c. being able to deal with conflicts. d. knowing how to speak "techie". 5 points Question 18 One way to design business metrics for IT is to a. define target projects. b. develop a balanced scorecard. c. identify what is important for the IT organization regardless of what is important to the business. d. develop process models of the IT organization. 5 points Question 19 Increasing effective communication can lead to a. a mutual understanding between IT and the business. b. a desire for less talk and more action. c. a lack of trust between business and IT. d. a need for better governance. 5 points Question 20 In order to establish credibility, individuals should a. tell people what they want to hear. b. blame someone else when mistakes are made. c. have a graduate degree. d. do what they say they will do.