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by effective operations management, we can...
a. reduce costs of manufacturing
b. minimize amount of time customers wait in line
c. reduce the aesthetic appearance of goods
d. deliver products to customer more quickly
e. produce using smallest input of resources - 🧠 ANSWER ✔✔b. minimize
amount of time customers wait in line
,which of the following is a characteristic of a product or good? ex. not a
service
a. helps to transform the customer physically or psychologically
b. is intangible
c. can be inventoried (i.e. produced and used later)
d. always requires a high degree of customer contact
e. is perishable - 🧠 ANSWER ✔✔c. can be inventoried (i.e. produced and
used later)
the nature of services is such that...
a. customers need not be involved in the delivery of the service
b. a service to one customer can be transferred to another customer
c. it is primarily capital (and not labor) intensive
d. a service needs to be consumed as it is produced
e. it can be stored for future use - 🧠 ANSWER ✔✔d. a service needs to be
consumed as it is produced
, the operations management is...
a. managing the process is within and across the boundaries of the firm
b. managing the manufacturing processes
c. managing the business processes within the boundaries of the firms
d. managing the processes to deliver the products from the factories to the
customer
e. managing the processes to deliver services to the customers - 🧠
ANSWER ✔✔c. managing the business processes within the boundaries of
the firms
first-tier suppliers refers to...
a. suppliers who provide components, systems, or finished goods and
services to the primary firm
b. suppliers who provide components, systems, or finished goods and
services that are of high quality
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