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MQM 227 Exam | 2025/2026 | 100 Questions | Strategy, Process Types, QFD, Lean, Service Design

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This professionally verified MQM 227 Exam document for the 2025/2026 academic year contains 100 expertly answered questions, focused on the core strategic and operational frameworks of modern Operations and Supply Chain Management (OSCM). It offers a high-yield review of process structures, competitive strategy, service delivery models, lean systems, and customer value generation—ideal for students preparing for midterms or course certification exams. Topics covered include: Operations Strategy & Objectives: Cost, quality, delivery, and flexibility as strategic performance targets Process Types & Product-Process Matrix: Project, job shop, batch, assembly line, and continuous processes mapped to volume and customization Supply Chain & Transformation Systems: Inputs to outputs, concurrent vs. sequential engineering, distinctive competencies Lean Thinking & Economies: Waste reduction, economies of scale vs. scope, mass customization, and service recovery strategies Order Winners & Qualifiers: Price, flexibility, delivery, and quality depending on innovator or imitator strategy Customer Contact & Service Guarantees: Contact time metrics, explicit/implicit/facilitating services, and loyalty “three R’s” – retention, repeat business, referral Quality Function Deployment (QFD): Linking customer needs to technical specs, interfunctional product development views This exam guide is best suited for: Business Administration, Operations, and Supply Chain majors Students taking courses like Operations Management, Service Systems, and Strategic Process Design Learners preparing for MQM 227 midterms, final exams, or process-focused certifications Keywords: MQM 227, operations strategy, order winner, QFD, product-process matrix, economies of scale, economies of scope, lean systems, process flow, job shop, batch processing, continuous flow, customer contact, service design, interfunctional view, concurrent engineering, mass customization, distinctive competence, customer loyalty, service guarantee

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Uploaded on
November 27, 2025
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2025/2026
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MQM 227 Exam Questions and Answers
100% Correct 2025 Expert Verified | Ace
the Test



4 decision areas in operations management - 🧠 ANSWER ✔✔Process,

quality, capacity, and iventory


4 operations strategic objectives - 🧠 ANSWER ✔✔Cost, quality, delivery,

flexibility


reducing waste - 🧠 ANSWER ✔✔lean


Operations management focuses on transformation process that converts

______ into ________ - 🧠 ANSWER ✔✔inputs into desired finished goods

or services

, the network of manufacturing and service operations that supply each other

from raw materials through manufacturing to the ultimate customer - 🧠

ANSWER ✔✔The supply chain


Sequential approach - 🧠 ANSWER ✔✔Marketing engineering operations

follow each other

when marketing engineering and operations simultaneously, develop a

product - 🧠 ANSWER ✔✔Concurrent engineering


A productive process approach: - 🧠 ANSWER ✔✔must provide feedback

info for control of process inputs and technology


capacity - 🧠 ANSWER ✔✔include staffing and scheduling


something an organization does better than another - 🧠 ANSWER

✔✔distinctive competence


the market is the primary basis for determining the products - 🧠 ANSWER

✔✔market pull


make whatever product they can that technology will allow - 🧠 ANSWER

✔✔technology push

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