WGU C215 STUDY GUIDE CORRECT
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Total Quality Management (TQM) Philosophy - ANSWER1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWERBasic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities. Uses both the process
variability and the process specifications to determine whether the process is "capable."
Six Sigma - ANSWERA disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and the
nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity - ANSWERThe theoretical maximum output of a system in a given
period under ideal conditions.
Effective Capacity - ANSWERThe capacity a firm expects to achieve given its current
operating constraints.
Location Analysis - ANSWERproximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
Line Processes - ANSWERA type of process used to produce a large volume of a
standardized product.
Batch Processes - ANSWERA type of process used to produce a small quantity of
products in groups or batches based on customer orders or specifications.
Rectilinear Distance - ANSWERThe shortest distance between two locations using
north-south and east-west movements.
From-To Matrix - ANSWERTable that gives the number of trips or units of product
moved between any pair of departments.
Block Plan - ANSWERSchematic showing the placement of resources in a facility.
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Total Quality Management (TQM) Philosophy - ANSWER1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWERBasic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities. Uses both the process
variability and the process specifications to determine whether the process is "capable."
Six Sigma - ANSWERA disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and the
nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity - ANSWERThe theoretical maximum output of a system in a given
period under ideal conditions.
Effective Capacity - ANSWERThe capacity a firm expects to achieve given its current
operating constraints.
Location Analysis - ANSWERproximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
Line Processes - ANSWERA type of process used to produce a large volume of a
standardized product.
Batch Processes - ANSWERA type of process used to produce a small quantity of
products in groups or batches based on customer orders or specifications.
Rectilinear Distance - ANSWERThe shortest distance between two locations using
north-south and east-west movements.
From-To Matrix - ANSWERTable that gives the number of trips or units of product
moved between any pair of departments.
Block Plan - ANSWERSchematic showing the placement of resources in a facility.
