WGU C215 STUDY GUIDE – FINAL
EXAM QUESTIONS & ANSWERS
Total Quality Management (TQM) Philosophy - ANSWER1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWERBasic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma - ANSWERA disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and the
nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity - ANSWERThe theoretical maximum output of a system in a given
period under ideal conditions.
Location Analysis - ANSWERproximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - ANSWERA type of process used to produce a large volume of a
standardized product.
■ Limited customization and high volume
Batch Processes - ANSWERA type of process used to produce a small number of
products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ANSWERA type of process used to make a one-at-a-time product
exactly to customer specifications.
■ Most custom and lowest volume
,Continuous Processes - ANSWERA type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ANSWERLongest task in the process.
Flexible Manufacturing System (FMS) - ANSWERA type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
Output/Input Control - ANSWERA technique for monitoring the flow of jobs between
work centers.
Value-Added - ANSWERThe net increase created during the transformation of inputs
into final outputs.
Hybrid Layouts - ANSWERLayouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ANSWERTable that reflects opinions of managers with
regard to the importance of having any two departments close together.
Rectilinear Distance - ANSWERThe shortest distance between two locations using
north-south and east-west movements.
From-To Matrix - ANSWERTable that gives the number of trips or units of product
moved between any pair of departments.
Block Plan - ANSWERSchematic showing the placement of resources in a facility.
Mean Observed Times - ANSWERThe average of the observation times for each of the
work elements.
Normal Time - ANSWERThe mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
Standard Time - ANSWERThe length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for personal
fatigue and unavoidable delays.
, Just-in-Time (JIT) - ANSWERA philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull" system
rather than a "push" system. The three elements are just-in-time manufacturing, total
quality management, and respect for people.
Kanban card - ANSWERA card that specifies the exact quantity of product that needs to
be produced.
Tier One Suppliers - ANSWERSupplies materials or services directly to the processing
facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - ANSWERDirectly supplies materials or services to a tier-one
supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - ANSWERDirectly supplies materials or services to a tier two
supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - ANSWERDetermines the labor and machine
resources needed to fill the open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - ANSWERLarge software programs used for
planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - ANSWERIncludes the budgeted levels of
finished products, inventory, backlogs, workforce size, and aggregate production rate
needed to support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
EXAM QUESTIONS & ANSWERS
Total Quality Management (TQM) Philosophy - ANSWER1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWERBasic function of Six Sigma. Measures the
process potential and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
Six Sigma - ANSWERA disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and the
nearest specification limit) in any process - from manufacturing to transactional and
from product to service.
Design Capacity - ANSWERThe theoretical maximum output of a system in a given
period under ideal conditions.
Location Analysis - ANSWERproximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - ANSWERA type of process used to produce a large volume of a
standardized product.
■ Limited customization and high volume
Batch Processes - ANSWERA type of process used to produce a small number of
products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - ANSWERA type of process used to make a one-at-a-time product
exactly to customer specifications.
■ Most custom and lowest volume
,Continuous Processes - ANSWERA type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - ANSWERLongest task in the process.
Flexible Manufacturing System (FMS) - ANSWERA type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
Output/Input Control - ANSWERA technique for monitoring the flow of jobs between
work centers.
Value-Added - ANSWERThe net increase created during the transformation of inputs
into final outputs.
Hybrid Layouts - ANSWERLayouts that combine characteristics of process and product
layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) - ANSWERTable that reflects opinions of managers with
regard to the importance of having any two departments close together.
Rectilinear Distance - ANSWERThe shortest distance between two locations using
north-south and east-west movements.
From-To Matrix - ANSWERTable that gives the number of trips or units of product
moved between any pair of departments.
Block Plan - ANSWERSchematic showing the placement of resources in a facility.
Mean Observed Times - ANSWERThe average of the observation times for each of the
work elements.
Normal Time - ANSWERThe mean observed time multiplied by the performance rating
factor by the frequency of occurrence.
Standard Time - ANSWERThe length of time it should take a qualified worker using
appropriate process and tools to complete a specific job, allowing time for personal
fatigue and unavoidable delays.
, Just-in-Time (JIT) - ANSWERA philosophy designed to achieve high-volume production
through elimination of waste and continuous improvement. Based on a "pull" system
rather than a "push" system. The three elements are just-in-time manufacturing, total
quality management, and respect for people.
Kanban card - ANSWERA card that specifies the exact quantity of product that needs to
be produced.
Tier One Suppliers - ANSWERSupplies materials or services directly to the processing
facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers - ANSWERDirectly supplies materials or services to a tier-one
supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to produce the
packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers - ANSWERDirectly supplies materials or services to a tier two
supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) - ANSWERDetermines the labor and machine
resources needed to fill the open and planned orders generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) - ANSWERLarge software programs used for
planning and coordinating all resources throughout the entire enterprise.
Aggregate Plans - IN A BROAD SENSE - ANSWERIncludes the budgeted levels of
finished products, inventory, backlogs, workforce size, and aggregate production rate
needed to support the marketing plan.
Marketing Plan, TO, Operating and engineering Plans, TO, Start or revision of the
strategic business plan.
