The CSA's Role, Rules and Responsibilities Quiz fully solved

The CSA's Role, Rules and
Responsibilities Quiz fully solved

CSAs are individuals who have learned how to: - correct answer ✔✔Better understand and
communicate with seniors



The benefits to seniors of working with CSAs include: - correct answer ✔✔Assurance that CSAs
have learned about key issues affecting seniors



Once individuaks earn the CSA certification, they: - correct answer ✔✔Must maintain or
enhance their competency as a result of changes to legal, regulatory and professional standards
and processes



CSAs comply with both the letter and the intent of the standard of honesty if they: - correct
answer ✔✔Convey to clients verbally and in all business materials what their profession is,
along with their professional licenses and credentials



The standard of fairness says that CSAs, in their professional interactions and conduct: - correct
answer ✔✔Should be certain their clients fully understand the terms of a particular product or
service



In service senior client, CSAs: - correct answer ✔✔Are required to inform clients of charges in
their professional licenses and other credentials.



To observe the standard of professionalism, CSAs: - correct answer ✔✔Must refrain from
denigrating other professions or professionals