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Samenvatting Onderhandelen & Sales

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Inleiding Deel 1: Sales H1: het belang van verkoop H2: communicatie Verbale communicatie Non-verbale communicatie H3: Het verkoopproces Het verkoopproces van A tot Z Zes belangrijke fases H4: afspraak maken Telefonische afspraken maken Elementen ve goed telefoonscript Het ideale openingsscript H5: eerste kennismaking Openingsfase (begroeting) H6: Behoefte analyse Basis van verkopen Pyramide van Maslov Vraagstellingsfase H7: presentatie v product/dienst Ondersteuningsfase H8: omgaan met bezwaren en afsluiten Afsluitingsfase H9: offerte H10: vraag naar de bestelling Deel 2: onderhandelen

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Onderhandelen & Sales









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Institution
UC Leuven-Limburg
Study
BaNaBa Management & Ondernemen
Course
Onderhandelen & Sales
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Document information

Uploaded on
November 26, 2025
Number of pages
14
Written in
2024/2025
Type
Summary

Subjects

  • sales
  • belang van verkoop
  • communicatie
  • verkoopproces
  • afspraak maken
  • eerste kennismaking
  • behoefte analyse
  • afsluitingsfase
  • onderhandelen
  • presentatie v productdienst
  • omgaan met bezwaren en afsluiten

Content preview

Onderhandelen & Sales

, Anaïs Cai


Inhoudsopgave
Inleiding 3
Deel 1: Sales 3
H1: het belang van verkoop 3
H2: communicatie 4
Verbale communicatie 5
Non-verbale communicatie 5
H3: Het verkoopproces 6
Het verkoopproces van A tot Z 6
Zes belangrijke fases 6
H4: afspraak maken 7
Telefonische afspraken maken 7
Elementen ve goed telefoonscript 7
Het ideale openingsscript 7
H5: eerste kennismaking 7
Openingsfase (begroeting) 8
H6: Behoefte analyse 9
Basis van verkopen 9
Pyramide van Maslov 9
Vraagstellingsfase 9
H7: presentatie v product/dienst 10
Ondersteuningsfase 10
H8: omgaan met bezwaren en afsluiten 11
Afsluitingsfase 11
H9: offerte 13
H10: vraag naar de bestelling 13
Deel 2: onderhandelen 14




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