SERVICENOW CSA EXAMINATION TEST 2026
COMPLETE QUESTIONS AND SOLUTIONS
VERIFIED
◉ What are the variables that you can add when you create a catalog
item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
D) Multiple choice, Multi-line text, Choice list, Checkbox Answer: D)
Multiple choice, Multi-line text, Choice list, Checkbox
◉ What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Answer: A, B, C, & D) Waiting for approval, Fulfillment,
Delivery, & Completed
◉ Tables and Fields can be viewed and manipulated where?
,A) Record List
B) Form
C) Tables and Columns
D) All of the above Answer: D) All of the above
◉ If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Answer:
A) Notification is sent and sets the status to cancelled
◉ Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Answer: B) Generic to specific
◉ How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
,D) None of the above Answer: A) Using Navigation Menu under
Content Management
◉ Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts Answer: A) Workflow Activities
◉ (T/F) Coalescing on a field (or set of fields) means the field will be
used as a regular/general key Answer: False
◉ Filters are defined with the following attributes in ServiceNow
A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values Answer: A) Field name, operator,
and values
◉ Kb articles are referred in which modules?
, A) Service Catalog
B) News
C) Incident
D) Request Answer: B) News
◉ Schedule Jobs can be captured in Update Sets
A) True
B) False
C) We can migrate that only through export and import xml
D) Both 'b' and 'c' Answer: A) True
◉ Purpose of order guide - An order guide gives customers an easy
way to order multiple related items as a single request, it uses:
I. A single initial screen, where the customer fills in some initial
information.
II. A set of selected catalog items based on conditions derived from
the initial information.
A) Only I
B) Only II
COMPLETE QUESTIONS AND SOLUTIONS
VERIFIED
◉ What are the variables that you can add when you create a catalog
item?
A) Slush bucket, Multiple choice
B) Additional category, Single line text
C) Multi-line text, Choice list, Checkbox
D) Multiple choice, Multi-line text, Choice list, Checkbox Answer: D)
Multiple choice, Multi-line text, Choice list, Checkbox
◉ What are the workflow stages?
A) Waiting for approval
B) Fulfillment
C) Delivery
D) Completed Answer: A, B, C, & D) Waiting for approval, Fulfillment,
Delivery, & Completed
◉ Tables and Fields can be viewed and manipulated where?
,A) Record List
B) Form
C) Tables and Columns
D) All of the above Answer: D) All of the above
◉ If a request is rejected what happens?
A) Notification is sent and sets the status to cancelled
B) Notification is sent and sets the status to Not Approved Answer:
A) Notification is sent and sets the status to cancelled
◉ Contextual Security-Question on hierarchy
A) Generic to all
B) Generic to specific Answer: B) Generic to specific
◉ How do you change the color of the instance?
A) Using Navigation Menu under Content Management
B) Using Navigation Menu under Application
C) Under Content Management, Instance color marking
,D) None of the above Answer: A) Using Navigation Menu under
Content Management
◉ Where can we use 'variable_pool'?
A) Workflow Activities
B) UI Policies
C) UI Scripts Answer: A) Workflow Activities
◉ (T/F) Coalescing on a field (or set of fields) means the field will be
used as a regular/general key Answer: False
◉ Filters are defined with the following attributes in ServiceNow
A) Field name, Operator, and Values
B) Field name, Variables, and Values
C) Variables, Operator, and Values
D) Operands, Operator, and Values Answer: A) Field name, operator,
and values
◉ Kb articles are referred in which modules?
, A) Service Catalog
B) News
C) Incident
D) Request Answer: B) News
◉ Schedule Jobs can be captured in Update Sets
A) True
B) False
C) We can migrate that only through export and import xml
D) Both 'b' and 'c' Answer: A) True
◉ Purpose of order guide - An order guide gives customers an easy
way to order multiple related items as a single request, it uses:
I. A single initial screen, where the customer fills in some initial
information.
II. A set of selected catalog items based on conditions derived from
the initial information.
A) Only I
B) Only II
