Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition graded A+

TEST BANK
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Communication in Nursing 10th Edition
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Julia Balzer Riley
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, Table of Contents c2 c2



Chapter 1: Responsible, Assertive, Caring Communication in Nursing Cha
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pter 2: The Client-
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Nurse Relationship: A Helping Relationship Chapter 3: Solving Proble
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ms Together
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Chapter 4: Understanding Each Other: Communication and Cultur
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e Chapter 5: Demonstrating Warmth
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Chapter 6: Showing Respect Ch c2 c2 c2 c2



apter 7: Being Genuine Chapter
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2 8: Being Empathetic Chapter 9:
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Using Self- c2



Disclosure Chapter 10: Being sp c2 c2 c2 c2



ecific Chapter 11: Asking Quest
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ions Chapter 12: Expressing Opi
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nions Chapter 13: Using Humor
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Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chap
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ter 15: Requesting Support
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Chapter 16: Overcoming Evaluation Anxiety
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Chapter 17: Working with Feedback Cha c2 c2 c2 c2 c2



pter 18: Using Relaxation technique
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Chapter 19: Incorporating Imagery in Professional Practice and Self-
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Care Chapter 20 Incorporating Positive Self-Talk
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Chapter 21: Learning to Work Together in Groups
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Chapter 22: The Changing World of Electronic Communicatio
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n Chapter 23: Learning Confrontation skills
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Chapter 24: Refusing Unreasonable Requests
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Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleague
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s Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleag
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ues Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
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Chapter 29: Communicating at the End-of-
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Life Chapter 30: Continuing the Commitmen
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t

,Balzer Riley: Communication in Nursing, 10th Edition
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Chapter 1: Responsible, Assertive, Caring Communication in Nursing
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Test Bank Multip c2 c2




le Choice
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1. Which statement describes the affective aspect of learning effe
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ctive communication strategies?
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a. ―The nurse should use clear, direct statements using objective words.‖
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b. ―The nurse uses body language that is congruent with the verbal message.‖
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c. ―The nurse believes that positive communication strategies build confidence.‖
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d. ―The nurse practices assertive and responsible communication strategies.‖
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ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning), af
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fective aspects (feelings, values, and attitudes), and psychomotor aspects (physical capa
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bility).Learning basic communication skills involves the cognitive domain; building con
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fidence through a belief in the value and impact of positive communication is the affect
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ive domain; and putting skills into action is the psychomotor domain.DIF: Comprehensi
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on REF: p. 13 TOP: Integrated Process: Communication and Documentation MSC: Ps
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ychosocial Integrity c2




2. The nurse manager asks the staff nurse to work an extra shift. Which response
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by the staff nurse is assertive and based on rational beliefs?
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a. ―I don’t want you upset, so I will work extra.‖
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b. ―Why do I always have to cover extra shifts?‖
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c. ―I am not able to work an extra shift.‖
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d. ―If you can’t find anyone else, I will do it.‖
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ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids
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irrational beliefs. Irrational beliefs occur as a result of being anxious about assertivenes
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s or focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated
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Process: Communication and Documentation MSC: Safe and Effective Care Environme
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nt: Management of Care
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, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-
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hour shifts. Which statement, if made by the staff nurse, is nonassertive and may res
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ult in a frustrated response from the nurse manager?
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a. ―I want to decide the shifts for all of the other staff nurses.‖
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b. ―Do whatever you want. It doesn’t really matter to me.‖
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c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
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d. ―You will never be able to give me what I really want to work.‖
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ANS:B
A statement that allows others to make decisions for a person is an example of a nonas
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sertive style of communication; the response of others to a nonassertive statement may i
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nclude disrespect, guilt, anger, or frustration. Statements that make choices for others or
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that are accusations are examples of aggressive styles of communication; the response
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of others to an aggressive statement may include hurt, defensiveness, or humiliation. A
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statement that allows making one’s own decisions is an example of assertive style of co
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mmunication; the response of others to an assertive statement may include mutual respe
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ct.DIF: Analysis REF: p. 7 TOP: Integrated Process: Communication and Documentatio
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n MSC: Safe and Effective Care Environment: Management of Care
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4. The nurse is providing care to a patient who was admitted with heart failure. Th
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e patient has not been following the prescribed diet or taking the prescribed medicat
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ions. Which type of communication approach is most important for the nurse to use
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2with this patient to facilitate a change in self-care behavior?
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a. Authoritative, honest, and outright communication c2 c2 c2 c2


b. Assertive, responsible, and caring communication
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c. Aggressive, sympathetic, and realistic communication
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d. Positive, expert, and focused communication
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ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a cha
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nge in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Process:
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Communication and Documentation MSC: Psychosocial Integrity c2 c2 c2 c2 c2




5. Which are examples of a nurse who is communicating responsibly? (Sele
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ct all that apply)
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a. The nurse uses profanity to respond to a client who is intoxicated and verb
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ally abusive. c2


b. The nurse helps a client talk to family members about discontinuin
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g chemotherapy. c2