HFMA CSPR QUESTIONS AND ANSWERS
Revenue Cycle - (ANSWER)All of the major processing steps required to process a patient account from
the request for service through closing the account with a zero balance and purging it from the system.
Pre-Service - (ANSWER)1. Patient is scheduled and registered for service 2. Patient Service cost is
calculated
Time-of-Servce - (ANSWER)1. Case Management and Discharge Plans are provided 2. Consent forms are
signed
Post-Service - (ANSWER)1. Bills are sent electronically to health plan 2. Patient account is monitored for
payment
Patient Financial Communication Best Practices - (ANSWER)
Best practices for price transparency - (ANSWER)
medical account resolution - (ANSWER)
Financial Counseling - (ANSWER)
Patient Share - (ANSWER)
Prior Balances - (ANSWER)
Balance Resolution - (ANSWER)
Price transparency - (ANSWER)
Revenue Cycle - (ANSWER)All of the major processing steps required to process a patient account from
the request for service through closing the account with a zero balance and purging it from the system.
Pre-Service - (ANSWER)1. Patient is scheduled and registered for service 2. Patient Service cost is
calculated
Time-of-Servce - (ANSWER)1. Case Management and Discharge Plans are provided 2. Consent forms are
signed
Post-Service - (ANSWER)1. Bills are sent electronically to health plan 2. Patient account is monitored for
payment
Patient Financial Communication Best Practices - (ANSWER)
Best practices for price transparency - (ANSWER)
medical account resolution - (ANSWER)
Financial Counseling - (ANSWER)
Patient Share - (ANSWER)
Prior Balances - (ANSWER)
Balance Resolution - (ANSWER)
Price transparency - (ANSWER)
