BA EXAM 2 QUESTIONS WITH CORRECT ANSWERS LATEST UPDATE 2025/2026
Scientific management is based on economic incentives and the premise that there is "one best
way" to perform any job. - Answers True
A group of management consultants is studying OGSI Manufacturing and its team management
strategy. Once Pete Jazoni's work group was selected for special attention by the management
consultants, the work group's production output nearly doubled. Jazoni's group's reaction to the
special attention is an example of: - Answers the Hawthorne effect
Training workers by changing and varying jobs is called job rotation. - Answers True
A manufacturing company in which industrial engineers have maximized efficiency by
determining the best way to perform every task from tightening a bolt to operating a forklift
would be illustrative of: - Answers scientific management
Human resources managers have yet to find any use for Maslow's hierarchy of needs. -
Answers False
With the goal-setting theory, managers have learned that easier goals motivate more effectively
than challenging ones. - Answers False
In Herzberg's model, salary and fringe benefits are job satisfiers. - Answers False
A knowledge-based work force is qualitatively different from a skills-based work force. -
Answers True
In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have
left, the same amount of work needs to be done. This sort of company downsizing often leads
to: - Answers job enlargement
The rewarding of a bonus for finishing a job proposal in a timely fashion would demonstrate
how reinforcement theory can be used to motivate employees. - Answers True
At Children's Hospital in Denver, good attendance is encouraged by recognizing staff members
who have not missed work in the previous three months. At three-month intervals, at staff
meetings, the names of those who have not missed work that quarter are announced. These
employees are given ribbons of excellence, perfect attendance pins, prizes, tote bags, alarm
clocks, gift certificates or movie tickets. As an added incentive, the person with the longest
record of perfect attendance is allowed to choose first from the list of "gifts." This is an example
of how _____ are used in association with the ______ theory. - Answers rewards; reinforcement
Which of the following is NOT one of the current trends in business management today? -
Answers application of the expectancy theory
According to Maslow's hierarchy of need, the most basic needs are the social needs. - Answers
,False
Which of the following statements about forms of variable pay are true? - Answers Gain-sharing
is a motivational plan based on group productivity.
Managers can use equity theory to: - Answers improve worker satisfaction
Theories X and Y management styles are the result of studies by: - Answers Douglas McGregor
The _____ style of management is based on a pessimistic view of human nature and assumes
that the average person dislikes work, will try to avoid work, prefers to be directed, avoids
responsibility, and wants security above all else. - Answers Theory X
Bill Nielsen works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m.
One of Nielsen's co-workers who performs the same job as he does arrives at work at 10 a.m.
and goes home at 6 p.m. Yet another co-worker arrives at 9 a.m. and leaves work at 5 p.m. From
this brief description, you should realize that Nielsen's employer uses: - Answers flextime
_____ means that a portion of an employee's pay is directly linked to an individual or
organizational performance measure. - Answers Variable pay
Which of the following statements about Theory Z style of management is true? - Answers
Theory Z contains many elements from Japanese management.
Companies that are trying to lower employee absenteeism are: - Answers doing all of the above
Feedback is very important to the successful application of the goal-setting theory. - Answers
True
In Herzberg's theory, salary is an example of a(n): - Answers hygiene factor
Which of the following statements about knowledge workers is true? - Answers All of the
statements about knowledge workers are true.
In a survey of middle-level managers in service industries, a majority stated that employees
have an inherent distrust of managers and will respond to instructions only if they perceive their
treatment to be fair. This statement indicates the managers would be most successful using
the _____ to motivate their employees. - Answers equity theory
The equity theory is concerned with: - Answers how fairly a worker is treated compared to
coworkers
_____ is the vertical expansion of an employee's job. - Answers Job enrichment
Which of the following is NOT a form of variable pay? - Answers commissions
Profit sharing, gain sharing, and stock options are all forms of variable pay. - Answers True
, According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these
factors cannot serve as a source of satisfaction or motivation. - Answers hygiene
In Maslow's theory, the need to belong to informal social groups both on and off the job is an
example of _____ needs. - Answers social
The father of scientific management was: - Answers Frederick Taylor
In Herzberg's model, potential job dissatisfiers are called hygiene factors. - Answers True
_____ is the gap between what is and what is required. - Answers A need
According to Herzberg, hygiene factors are: - Answers potential job dissatisfiers
Elton Mayo, America's first industrial psychologist, was responsible for formulating: - Answers
the explanation of the Hawthorne effect
A company that is experimenting with flextime, telecommuting, and job sharing is interested in: -
Answers work-scheduling options needed to retain quality employees
According to the goal-setting theory,: - Answers all of the above are true
_____ is responsible for identifying the Theory Z style of management. - Answers William Ouchi
The idea that employees are motivated by their expectations, or estimates of chances for
reward, is called the _____ theory. - Answers expectancy
Julia Li is a low-level manager for a manufacturer of collectible plates and figurines. She is
assigned new jobs every few months so she can learn all aspects of her company's operations.
Management is utilizing the concept of job _____ in training Li. - Answers rotation
The Theory Z approach emphasizes long-term employment. - Answers True
Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more
job responsibility." This statement supports: - Answers Theory Y assumptions
Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest
fears executives have is that employees will "give away the store" to satisfy complaining
customers. From this statement, it would appear that Carlzon was opposed to: - Answers
empowerment
One criticism of Herzberg's motivator and hygiene theory is that it: - Answers ignores the impact
of situational variables
Frederick Taylor's scientific management emphasized: - Answers work efficiency
According to equity theory, if employees perceive that an inequity exists, they may: - Answers
change their work habits
Scientific management is based on economic incentives and the premise that there is "one best
way" to perform any job. - Answers True
A group of management consultants is studying OGSI Manufacturing and its team management
strategy. Once Pete Jazoni's work group was selected for special attention by the management
consultants, the work group's production output nearly doubled. Jazoni's group's reaction to the
special attention is an example of: - Answers the Hawthorne effect
Training workers by changing and varying jobs is called job rotation. - Answers True
A manufacturing company in which industrial engineers have maximized efficiency by
determining the best way to perform every task from tightening a bolt to operating a forklift
would be illustrative of: - Answers scientific management
Human resources managers have yet to find any use for Maslow's hierarchy of needs. -
Answers False
With the goal-setting theory, managers have learned that easier goals motivate more effectively
than challenging ones. - Answers False
In Herzberg's model, salary and fringe benefits are job satisfiers. - Answers False
A knowledge-based work force is qualitatively different from a skills-based work force. -
Answers True
In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have
left, the same amount of work needs to be done. This sort of company downsizing often leads
to: - Answers job enlargement
The rewarding of a bonus for finishing a job proposal in a timely fashion would demonstrate
how reinforcement theory can be used to motivate employees. - Answers True
At Children's Hospital in Denver, good attendance is encouraged by recognizing staff members
who have not missed work in the previous three months. At three-month intervals, at staff
meetings, the names of those who have not missed work that quarter are announced. These
employees are given ribbons of excellence, perfect attendance pins, prizes, tote bags, alarm
clocks, gift certificates or movie tickets. As an added incentive, the person with the longest
record of perfect attendance is allowed to choose first from the list of "gifts." This is an example
of how _____ are used in association with the ______ theory. - Answers rewards; reinforcement
Which of the following is NOT one of the current trends in business management today? -
Answers application of the expectancy theory
According to Maslow's hierarchy of need, the most basic needs are the social needs. - Answers
,False
Which of the following statements about forms of variable pay are true? - Answers Gain-sharing
is a motivational plan based on group productivity.
Managers can use equity theory to: - Answers improve worker satisfaction
Theories X and Y management styles are the result of studies by: - Answers Douglas McGregor
The _____ style of management is based on a pessimistic view of human nature and assumes
that the average person dislikes work, will try to avoid work, prefers to be directed, avoids
responsibility, and wants security above all else. - Answers Theory X
Bill Nielsen works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m.
One of Nielsen's co-workers who performs the same job as he does arrives at work at 10 a.m.
and goes home at 6 p.m. Yet another co-worker arrives at 9 a.m. and leaves work at 5 p.m. From
this brief description, you should realize that Nielsen's employer uses: - Answers flextime
_____ means that a portion of an employee's pay is directly linked to an individual or
organizational performance measure. - Answers Variable pay
Which of the following statements about Theory Z style of management is true? - Answers
Theory Z contains many elements from Japanese management.
Companies that are trying to lower employee absenteeism are: - Answers doing all of the above
Feedback is very important to the successful application of the goal-setting theory. - Answers
True
In Herzberg's theory, salary is an example of a(n): - Answers hygiene factor
Which of the following statements about knowledge workers is true? - Answers All of the
statements about knowledge workers are true.
In a survey of middle-level managers in service industries, a majority stated that employees
have an inherent distrust of managers and will respond to instructions only if they perceive their
treatment to be fair. This statement indicates the managers would be most successful using
the _____ to motivate their employees. - Answers equity theory
The equity theory is concerned with: - Answers how fairly a worker is treated compared to
coworkers
_____ is the vertical expansion of an employee's job. - Answers Job enrichment
Which of the following is NOT a form of variable pay? - Answers commissions
Profit sharing, gain sharing, and stock options are all forms of variable pay. - Answers True
, According to Herzberg, _____ factors must be present to prevent work dissatisfaction, but these
factors cannot serve as a source of satisfaction or motivation. - Answers hygiene
In Maslow's theory, the need to belong to informal social groups both on and off the job is an
example of _____ needs. - Answers social
The father of scientific management was: - Answers Frederick Taylor
In Herzberg's model, potential job dissatisfiers are called hygiene factors. - Answers True
_____ is the gap between what is and what is required. - Answers A need
According to Herzberg, hygiene factors are: - Answers potential job dissatisfiers
Elton Mayo, America's first industrial psychologist, was responsible for formulating: - Answers
the explanation of the Hawthorne effect
A company that is experimenting with flextime, telecommuting, and job sharing is interested in: -
Answers work-scheduling options needed to retain quality employees
According to the goal-setting theory,: - Answers all of the above are true
_____ is responsible for identifying the Theory Z style of management. - Answers William Ouchi
The idea that employees are motivated by their expectations, or estimates of chances for
reward, is called the _____ theory. - Answers expectancy
Julia Li is a low-level manager for a manufacturer of collectible plates and figurines. She is
assigned new jobs every few months so she can learn all aspects of her company's operations.
Management is utilizing the concept of job _____ in training Li. - Answers rotation
The Theory Z approach emphasizes long-term employment. - Answers True
Wes Johnston overheard his manager say, "Work is as natural as play, and workers seek more
job responsibility." This statement supports: - Answers Theory Y assumptions
Jan Carlzon, former president of Scandinavian Airlines (SAS), has said that one of the greatest
fears executives have is that employees will "give away the store" to satisfy complaining
customers. From this statement, it would appear that Carlzon was opposed to: - Answers
empowerment
One criticism of Herzberg's motivator and hygiene theory is that it: - Answers ignores the impact
of situational variables
Frederick Taylor's scientific management emphasized: - Answers work efficiency
According to equity theory, if employees perceive that an inequity exists, they may: - Answers
change their work habits
