C430 WGU Exam Questions and Answers
Graded A+
Communication reduces consequences - Correct answer-•Altruism
the belief in or practice of disinterested and selfless concern for the well-being of
others
•Rationalization
• Accountability
•Compensation
Hospital Acquired Conditions - Correct answer-CMS identified conditions that are
not present on admission and could be "reasonably preventable", and therefore
hospitals are not allowed to receive additional payment for these conditions that do
present.
focus on loss but don't
TQM - Correct answer-system focus
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,Variation on the Pareto Principle
•85/15 rule - 85% of problem is related to system failure and 15% is the fault of the
people involved
•Three premises:
•Quality is important and can be measured
•People are part of the solution not the problem
•Change is fundamental and can be managed
Developing a Risk Management Plan - Correct answer-Analyze/identify
-the possible liability (e.g. patient and employee safety, operational, financial) risks
related to medication errors in the hospital.
-The team interviews key internal stakeholders, develops a sequenced timeline of
the event, analyzes quality assessment studies, accreditation surveys, medication
error incidents, and error near-miss reports, and reviews related tasks and
medication protocols from the emergency room, pharmacy, and physicians.
•Severity to the individual and/or organization
•Number of people harmed or potentially harmed
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,•Likelihood or frequency of occurrence
Examine/determines
-the errors that must be addressed by
-analyzing the data gathered in the first step.
They determine that the operational management from the involved departments
must refine processes.
Develop/agreed upon plan
(e.g. including stakeholder manager(s) insights) to respond to and mitigate
communication, dispensing errors, and improve overall work flow.
Implement/education
After developing the plan and educating the staff, the operational managers
implement the plan in the hospital.
Monitor/change-move forward:
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, -the results of the implementation to determine effectiveness of the plan.
Quality Tools from in the Industry - Correct answer-reduce time and waste
•Lean Management focuses on
reducing waste and eliminating errors in the processes.
•Six Sigma focuses on
eliminating causes of defects or errors and minimizing variability in process.
Risk Management Tools for Identifying Risk - Correct answer-•Incident Reporting
System to identify events that are not consistent with the routine operation of a
hospital or routine care of patients
•Occurrence Reporting
A policy listing specific adverse events that MUST be reports
•Required by some states and insurers
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
Graded A+
Communication reduces consequences - Correct answer-•Altruism
the belief in or practice of disinterested and selfless concern for the well-being of
others
•Rationalization
• Accountability
•Compensation
Hospital Acquired Conditions - Correct answer-CMS identified conditions that are
not present on admission and could be "reasonably preventable", and therefore
hospitals are not allowed to receive additional payment for these conditions that do
present.
focus on loss but don't
TQM - Correct answer-system focus
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,Variation on the Pareto Principle
•85/15 rule - 85% of problem is related to system failure and 15% is the fault of the
people involved
•Three premises:
•Quality is important and can be measured
•People are part of the solution not the problem
•Change is fundamental and can be managed
Developing a Risk Management Plan - Correct answer-Analyze/identify
-the possible liability (e.g. patient and employee safety, operational, financial) risks
related to medication errors in the hospital.
-The team interviews key internal stakeholders, develops a sequenced timeline of
the event, analyzes quality assessment studies, accreditation surveys, medication
error incidents, and error near-miss reports, and reviews related tasks and
medication protocols from the emergency room, pharmacy, and physicians.
•Severity to the individual and/or organization
•Number of people harmed or potentially harmed
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
,•Likelihood or frequency of occurrence
Examine/determines
-the errors that must be addressed by
-analyzing the data gathered in the first step.
They determine that the operational management from the involved departments
must refine processes.
Develop/agreed upon plan
(e.g. including stakeholder manager(s) insights) to respond to and mitigate
communication, dispensing errors, and improve overall work flow.
Implement/education
After developing the plan and educating the staff, the operational managers
implement the plan in the hospital.
Monitor/change-move forward:
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
, -the results of the implementation to determine effectiveness of the plan.
Quality Tools from in the Industry - Correct answer-reduce time and waste
•Lean Management focuses on
reducing waste and eliminating errors in the processes.
•Six Sigma focuses on
eliminating causes of defects or errors and minimizing variability in process.
Risk Management Tools for Identifying Risk - Correct answer-•Incident Reporting
System to identify events that are not consistent with the routine operation of a
hospital or routine care of patients
•Occurrence Reporting
A policy listing specific adverse events that MUST be reports
•Required by some states and insurers
©COPYRIGHT 2025, ALL RIGHTS RESERVED 4
