OM 300 Exam 2 Chilcutt Exam questions with correct answers.

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OM 300 Exam 2
Chilcutt Exam questions with correct answers.
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1. Managing quality helps build successful strategies of
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A. differentiation,low cost and response. zm zm zm zm




B. differentiation,time and response. zm zm zm




C. differentiation,low cost and service. zm zm zm zm




D. differentiation,time and service. zm zm zm




Ans:A.differentiation, low cost and response
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2. A successful quality strategy begins with
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A. satisfying customers and obtaining a competitive advantage.
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B. an understanding of the principles of quality.
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C. anorganizational culture that fosters quality.
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D. engagingemployeesinthenecessaryactivitiestoimplementquality.
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Ans:C.an organizational culture that fosters quality
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3. Which of the following is NOT an external failure cost?
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, A. lost goodwill zm




B. scrap
C. returned goods zm




D. costs to society zm zm




Ans:B.scrap zm zm




4. Which of the following is the Japanese term used to describe continuous
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improvement efforts?
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A. poka-yoke
B. kanban
C. six sigma zm




D. kaizen

Ans:D.kaizenzm zm





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